The Last Supper & Church of San Maurizio tour in Milan-group tour

Last Supper Milan

Very good tour. Our guide was very knowledgeable. She kept us together and made sure we could hear. I would recommend.

via Viator

Last Supper

Great tour and informative guide. The Last Supper is not to be missed.

Response from the operator: Thank you very much for your feedback. We’re glad to hear you enjoyed your time with us. We hope to welcome you again on a future tour. All the best, Your Travel Diary

via Tripadvisor

Excellent and informative.

This tour was great value for money. Our guide had a background in art history and gave us so much information on why the painting is so important. The later visit to the beautiful church was very special.

Response from the operator: Thank you so much for sharing your experience. Thank you for your nice words. We hope to be able to share with you another experience like this in the future! Grazie e Arrivederci! Your Travel Diary

via Tripadvisor

The Last Supper

The most amazing painting I’ve ever seen. The highlight of Milano.

Response from the operator: Thank you very much for your feedback. We’re glad to hear you enjoyed your time with us. We hope to welcome you again on a future tour. All the best, Your Travel Diary

via Tripadvisor

Misleading Listing, Premium Price for a Large-Group Experience

This review is not about the guide, who was excellent, knowledgeable, and professional. We tipped her accordingly. The issue lies entirely with the tour operator and the way this tour was sold. We paid $190 for two people, choosing this tour specifically because it advertised: 1. A visit to San Maurizio, and 2. A small group tour with a maximum of 15 participants Both were changed. A few days before the tour, we were notified that San Maurizio was no longer included and was replaced with Sforza Castle. No alternatives were offered and no partial refund was mentioned. This is not a comparable substitute—especially since we had already visited Sforza Castle. This change materially reduced the value of the tour. The group size issue was even more misleading. Despite the listing stating a maximum of 15 people, we arrived to find 29 participants with a single guide, with no advance notice. We were already aware that the Last Supper refectory itself allows up to 40 people at a time. The reason we paid a premium for a small-group guided tour was not access to the room, but better interaction with the guide, clearer commentary, and the ability to actually engage with what we were there to see—rather than competing with a large crowd within our own group. Because the replacement stop offered no value to us, we left the tour immediately after the Last Supper instead of wasting time revisiting Sforza Castle. That should not have been necessary had the tour been delivered as advertised. This felt like a clear bait-and-switch: a downgraded itinerary, a group size nearly doubled, and no adjustment in price. Comparable large-group tours cost at least $40 less, and had this tour been accurately described, we would have chosen one of those instead. FYI: If you are going to book a group tour, pick the cheapest option. You may end up grouped together with many other travelers regardless of what is advertised.

Response from the operator: Thank you for your review. We had already been informed of your remarks by the guide and therefore awaited your written feedback, rather than addressing the matter through a direct phone call. We are nonetheless pleased that the tour was overall considered satisfactory and that the guide was described as professional and competent, as stated in your review. We would like to clarify that several days prior to the tour we were notified of the closure of San Maurizio Church and informed you promptly. As clearly stated in the tour appendix, should a site be unavailable, an alternative visit is provided accordingly. With regard to the group size, the tour including the Last Supper is designed for a maximum of 30 participants and not 15; we are therefore unable to identify the source of this information. The cost and duration of the tour booked by you remained unchanged, and as such there were no conditions that would justify a refund. We regret that these misunderstandings have occurred and would have preferred to discuss the matter with you directly in order to better understand your expectations and, where possible, seek a mutually satisfactory solution to the discomfort you experienced. Lastly, we wish to clarify that Santa Maria delle Grazie Church (which is always included in the itinerary) and San Maurizio al Monastero Maggiore are two separate and distinct sites.

via Tripadvisor