Submarine Safaris Lanzarote

Awesome time

Excellent time veey well organised great experience on the sub

Response from the operator: Lovely to hear you enjoyed the experience! Many thanks also for your 5 star rating and recommendation. It is much appreciated by all the team here at Submarine Safaris Lanzarote. For anyone reading this who’s planning their own submarine adventure, remember you can book directly through our website to enjoy an exclusive direct booking discount.

via Tripadvisor

Great submarine

The submarine experience was fabulous but the coach driver and courier let the whole experience down due to their unhelpfulness and lack of communication. The return coach was 25minutes late with no apology or explanation. They could have notified the submarine reception to let the waiting passengers know about the late coach and then we could have all bought a drink or even a look around the market

via Viator

Irish family 2 adults 4 children

Bus 30 mins late, did call me to say same, not very much guidance on where to go, Follow the crowd pretty much so keep up , very hot on the submarine but some AC, if you're tall can't see out window very well unless bent over the entire time. On way back again no guidance and missed our stop as was different from pickup . Eventually asked where they going back on the route to be told no and get off here in a different town miles from our initial pickup area , no direction for bus stop or how to get home with 4 young children in the hot midday sun , stumbled across a bus stop after walking amlisley around and relied on a very nice local to help. Over all great experience Poor organisation and customer service , the not my problem attitude was alive and well. Maybe don't like tourists but happy to take almost €300 off me.

Response from the operator: Many thanks for sharing your review. We are pleased to hear that, overall, you enjoyed the submarine experience. We would like to apologise for the delays and confusion you experienced on the day. Unfortunately, one of our buses broke down earlier in the day, which resulted in a delay and had a knock-on effect on the transport schedule for the rest of the day. We appreciate that this was particularly frustrating when travelling with four young children. Regarding the return journey, we understand that the return stop at Biosfera is on the opposite side from your original pickup point. However, we had eight other passengers get off the bus at Biosfera, so we cannot fully understand why you did not get off at this point. That said, we are sorry that the communication and guidance provided to you were not clearer and we appreciate how stressful this must have been, especially in the midday heat with your family. We have also noted your comments regarding the guidance provided throughout the experience, the temperature inside the submarine, and visibility for taller passengers. Your feedback is important and will be shared with our team as we continually look for ways to improve the overall customer experience. We sincerely hope that, despite the organisational issues you encountered, you enjoyed the unique experience of travelling beneath the ocean and learned something new about the marine world and our Oceans. Many thanks again for sharing your review.

via Tripadvisor

Great family trip

Well organised. Good view of fish and shipwrecks . Our grandson wants to go again. Lots of space and everyone has window access. Expensive but worth it.

via Viator

Well worth a visit

Was a really great Experience for all. Well put together and no fuss. The audio was also clear and informative.

Response from the operator: Great to hear you enjoyed the experience and thanks for your 5 star rating, it is much appreciated by all the team here at Submarine Safaris Lanzarote. For anyone reading this who’s planning their own submarine adventure, remember you can book directly through our website to enjoy an exclusive direct booking discount.

via Tripadvisor