Snorkeling Tour to Rok and Haa Island From Krabi

Nice excursion but boat too crowded!

Friendly staff and nice boat, but too many people! There must have been about 50 of us, all squeezed together and stuck to each other. The obviously chaotic water descent operations, all made even more difficult by the many people unaccustomed to the sea who felt sick (we must have been 7 westerners in a group of easterners). Minimal food, compared to the day before on another excursion. The water and seabed of Ko Rok are worth a visit!

Response from the operator: Thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated our kind staff and found the boat beautiful. At the same time, we sincerely regret that you felt the group size was too large and that this affected your comfort during the trip. We understand that crowded conditions and water entry procedures can sometimes feel chaotic, especially when some guests are not accustomed to being at sea. The safety and well-being of all passengers is our top priority, and our team always does their best to assist anyone who may feel unwell. However, we truly apologize if the experience felt uncomfortable or overcrowded. We also appreciate your comments regarding the food. Your feedback is very important to us, and we will share it with our team to see how we can improve the catering experience. Thank you again for your honest review. We truly value your comments and hope to have the opportunity to welcome you again in the future under even better conditions. Best Regards, Oh-Hoo Team

via Tripadvisor (translated)

Beautiful excursion, ruined by the exaggerated number of people on the boat!

The hike is worth it, although the price is far too high. Ko rok was the only place where snorkeling made sense, even if the corals have little color, on the other hand the water is very transparent and there are beautiful fish, especially parrot. The downside is that in the boat we were crammed like battery chickens, for the price paid it was an uncomfortable and unpleasant condition, made even heavier by the amount of people stuck to us who felt bad because of rough seas. The staff did their best, the responsibility lies with the agency.

Response from the operator: Thank you for taking the time to share such detailed feedback about your experience. We’re pleased to hear that you found the excursion worthwhile overall and that you enjoyed the snorkeling at Koh Rok. At the same time, we sincerely apologize for the discomfort you experienced on the boat. We understand that overcrowding and rough sea conditions can significantly affect the enjoyment of the trip, and we regret that this did not meet your expectations, particularly considering the price paid. We truly appreciate your recognition of our staff’s efforts, and we take your comments regarding the agency’s responsibility very seriously. Your feedback is invaluable to us and will be carefully considered as we work to improve our services and ensure a more comfortable experience for our guests in the future. Best Regards, Oh-Hoo Team

via Viator (translated)

Thanks Koh Jum Sea Hunter Team

I had a fantastic day. We were with Koh Jum Sea Hunter, and it's impossible to find a more wonderful company. The entire staff is exceptional and very attentive. Several of us couldn't swim and were afraid of deep water. They accompanied us and reassured us with their floating boards. We were all able to enjoy the incredible beauty of the place. Thanks to the team, we were able to see clownfish, barracudas, parrotfish, and more. They deserve so much recognition. Thank you to them! I had a fantastic day. We were with the company Koh Jum Sea Hunter and it is impossible to find + adorable.  All the staff is exceptional, very attentive. Many of us didn’t know how to swim and were afraid of deep water. They accompanied us and reassured us with their floating boards. So we all enjoyed the incredible beauty of the place. Thanks to the team we were able to observe clown fish, barracudas, parrot fish etc. They deserve so much credit. Thanks to them

Response from the operator: Thank you for taking the time to share such a wonderful and heartfelt review. We are truly honored by your kind words. Our team is delighted to hear that you had a fantastic day with us and that you felt safe, comfortable, and well cared for throughout the experience. Your appreciation means a great deal to our entire team and encourages us to continue providing the best possible service. We sincerely hope to welcome you back again in the future. Best Regards, Oh-Hoo Team

via Tripadvisor (translated)

Unforgettable

I will never forget this trip in my life. It was one of the best snorkeling trips because of the state of the corals, the variety of fish, and organization of the trip. The guides were so friendly and ensured we were well fed and enjoying ourselves. I couldn't have asked for a better trip.

via Viator

Like cattle

Crowded on small beaches, an impressive number of tourists without counting the boats which pollute and dump the tourists. Snorkeling is no longer possible, you are parked in a demarcated pool on the edge of the beach. Honestly like cattle. I no longer see the point of all that.

Response from the operator: Dear valued customer, Thank you for sharing your feedback with us regarding your recent experience. We sincerely apologize for any inconvenience or disappointment you may have faced during your trip. Your concerns regarding overcrowding and environmental impact are of utmost importance to us. We understand the significance of preserving the natural beauty of our destinations and ensuring a comfortable and enjoyable experience for all our guests. Rest assured, we are taking your feedback seriously and will work closely with our tour partners to address these issues. We are committed to providing meaningful and responsible travel experiences while minimizing the negative impacts on the environment and local communities. Thank you for bringing these concerns to our attention. Your feedback helps us improve our services and ensures that we continue to uphold the highest standards for our customers. Warm regards, Oh-Hoo Team

via Tripadvisor (translated)