Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in Florence, Italy
Florence, Italy

Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"

Outty Ranking 49 3.8 · 99 traveler reviews1.3 hoursFrom $68
Instant mobile ticketSpots available today

Outty Ranking

49/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

3.8/5

Based on 99 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" worth booking?

Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" is a 1.3-hour experience in Florence, Italy, from $68 per person. It scores 49 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.8/5 rating across 99 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
49 / 100
Rating
3.8/5 (99)
Duration
1.3 hours
From
$68 per person

Experience the emotional discovery of hidden locations of Palazzo Vecchio museum, not accessible to the general public, recently opened only for small groups of visitors. You will ascend the narrow passages of the Duke Gualtieri’s medieval stairway and you will discover an unexpected path beyond a door hidden by a painting, admire the precious and imposing coffered ceiling of the Salone dei Cinquecento and explore the Medicean Palace from a different and intriguing prospect. At the end of the guided visit you will continue this experience by enjoying a Florentine lunch in a typical restaurant located in the heart of Florence or tasting a delicious "Gelato"

What you get

    About this experience

    Experience the emotional discovery of hidden locations of Palazzo Vecchio museum, not accessible to the general public, recently opened only for small groups of visitors. You will ascend the narrow passages of the Duke Gualtieri’s medieval stairway and you will discover an unexpected path beyond a door hidden by a painting, admire the precious and imposing coffered ceiling of the Salone dei Cinquecento and explore the Medicean Palace from a different and intriguing prospect. At the end of the guided visit you will continue this experience by enjoying a Florentine lunch in a typical restaurant located in the heart of Florence or tasting a delicious "Gelato"

    What's included

    Included

    • Palazzo Vecchio Secret Passages Guided Visit in small group
    • Depending on the chosen option: Tuscan Lunch in a typical restaurant or "gelato" tasting
    • Local professional guide
    • Ticket includes temporary exhibitions for which an additional charge may be applied
    • Palazzo Vecchio entrance ticket

    Not included

    • Lunch or "gelato" for children 0-6 years old - to be paid on spot
    • Drinks: to be paid on spot

    Where it starts and ends

    Meeting point

    Florence

    at 11.15am - Check in at the ticket office, inside Palazzo Vecchio, in Piazza della Signoria - entrance from Via dei Gondi (on the left side of the palace)

    Hotel pickup

    No pickup: everyone meets at the start point.

    Ends at

    at 11.15am - Check in at the ticket office, inside Palazzo Vecchio, in Piazza della Signoria - entrance from Via dei Gondi (on the left side of the palace)

    Options you can book

    • Guided Tour & typical Lunch

      Museum Guided Visit and 2-course Tuscan Lunch in a typical Restaurant located a few steps from Piazza Signoria

    • Guided Tour & "Gelato" tasting

      Guided Tour & "Gelato" tasting

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 4 travelers per booking
    Operated by
    CAF Tour and Travel - Gray Line Florence

    Know before you go

    • Public transportation options are available nearby
    • Suitable for all physical fitness levels
    • Children must be accompanied by an adult
    • We suggest to wear comfortable shoes
    • The entrance time of the Guided Visit can be subject to changes depending on the Museum availability. If our scheduled time is not available, the nearest entrance time will be confirmed.
    • If lunch option selected: 3-course set menu in a typical Restaurant in the old town
    • If Gelato option selected: Taste a delicious "Gelato" in one of the most famous Florentine ice-cream shop
    • the ticket includes temporary exhibitions that may be held at Palazzo Vecchio, for which an additional charge may be applied by Palazzo Vecchio
    • The museum ticket has a fixed entry time that cannot be changed after booking.

    Photos

    Cappella di Eleonora, Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in FlorenceSala dei Gigli, Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in FlorenceSmall-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in Florence, photo 4Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in Florence, photo 5Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in Florence, photo 6Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" in Florence, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 99 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    6 mentions

    Travelers single out the guide as the reason the experience works.

    Knowledge and storytelling

    3 mentions

    Reviewers describe the commentary as informative rather than scripted.

    Value for money

    2 mentions

    Travelers feel they got more than they paid for.

    Food and drink

    2 mentions

    The tastings and food stops are a highlight for most reviewers.

    Traveler reviews

    99 verified traveler reviews for Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato". Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    45
    4 star
    25
    3 star
    8
    2 star
    9
    1 star
    12
    Sort
    Joan_M · October 2026

    Fabulous fun!

    Fabulous fun! If you like secret staircases, opening paintings and walking through them, going places in buildings most people cannot access, then this tour is for you! We loved every minute of it!!

    Response from the operator: Good Morning from Caf Tour & Travel, Dear Joan, Thank you for your fantastic review! We’re thrilled to hear that you had such fabulous fun exploring the hidden side of Palazzo Vecchio. Secret staircases, hidden passages and even opening paintings to discover places normally inaccessible to visitors certainly make for a very special experience! We’re delighted that you loved every minute of the tour. We hope to welcome you back to Florence for another fascinating journey into the city’s history and secrets. Warm regards, Caf Tour & Travel Team

    via Viator

    Terry_S · September 2026

    Highly Recommended

    Our tour leader was knowledgeable, friendly and very likable. Highly recommend her and the tour itself - very fascinating to truly get behind the scenes and learn of past history.

    Response from the operator: Good Morning from Caf Tour & Travel, Dear Terry, Thank you very much for your fantastic review! We’re delighted to hear that you enjoyed the Palazzo Vecchio Secret Passages Tour and found it so fascinating. It’s wonderful to know that our tour leader’s knowledge, friendliness and engaging personality made the experience even more enjoyable. Exploring the hidden corners of Palazzo Vecchio offers a unique perspective on Florence’s history, allowing visitors to discover stories and spaces that are easy to miss on a traditional visit. Thank you for your recommendation, we truly appreciate it! We hope to welcome you back to Florence soon for another fascinating experience. Warm regards and a presto, Caf Tour & Travel

    via Viator

    Tiffany_S · May 2026

    Tour was rescheduled for...

    Tour was rescheduled for a later time and they would not provide a refund. Very poor communication and disappointing experience.

    Response from the operator: Dear Tiffany, We are sorry to hear that you were disappointed with your experience. We would however like to clarify that, as indicated in both the “Additional Info” section online and on the booking voucher, the entrance time for the guided visit may be subject to change depending on the Museum’s availability. In these cases, if the originally scheduled slot is not available, the nearest available entrance time is automatically confirmed. Unfortunately, this is entirely dependent on the Museum’s allocation system and is therefore beyond our control. We understand that schedule changes can be inconvenient, but the activity itself was still provided as booked. Warm regards from Florence

    via Viator

    Cristina_M · May 2026

    The tour was fabulous and...

    The tour was fabulous and our guide was amazing! But, there was most definitely no gelato despite it being in the title …

    Response from the operator: Good Morning from Caf Tour & Travel, Dear Cristina, Thank you for your lovely feedback. We are truly delighted to hear that you found the tour fabulous and that your guide made the experience so special, Palazzo Vecchio always holds unique and fascinating stories to discover. Regarding the gelato, it is available at the selected gelateria indicated on your voucher, where you can find all the details to enjoy this sweet Tuscan treat at your convenience. Please remember that our call center is always at your disposal for any assistance or clarification: we are happy to help at any time. We hope to welcome you again soon for more memorable experiences in Florence. Warm regards, Caf Tour & Travel

    via Viator

    Scott_M · April 2026

    Great behind the wall tour

    This is a great tour behind the scenes. You also receive a ticket for the museum. Don’t purchase the lunch option if you are going to tour the museum. You won’t have time to get to your lunch time.

    via Viator

    Good to know

    Duration
    1.3 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $68 to $85
    Hotel pickup
    No pickup, meet at start point
    Booked in 30 days
    35
    Verdict
    Worth a Look

    Who runs this experience

    Operated by CAF Tour and Travel - Gray Line Florence, who run 47 experiences we rank across 6 cities, with an average Outty Ranking of 55.4 and 1 in the 90+ Club.

    See everything CAF Tour and Travel - Gray Line Florence runs

    Why this scores 49

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)25
    Review evidence (18% weight)61
    Booking momentum (14% weight)55
    Value for money (12% weight)60
    Listing quality (10% weight)81
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato": questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Florence.

    How much does Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" cost?

    +

    Prices start at $68 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Florence usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" take?

    +

    Plan for about 1.3 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Florence is not rushed.

    Is Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" worth it?

    +

    It holds an Outty Ranking of 49 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.8/5 across 99 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in Florence, and how flexible the cancellation terms are.

    Can I cancel or reschedule Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 1.3-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    Around 35 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Florence can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Florence and add a light layer if any part of the 1.3-hour experience runs outdoors or after sunset.

    Where does Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central Florence within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Florence?

    +

    On Outty we rank every Florence experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include The Best tour in Florence: Renaissance & Medici -by a storyteller, Small group Tuscan Wineries, Olive Oil & Gourmet Lunch or Dinner, Florence Pizza or Pasta Class with Gelato Making at a Tuscan Farm. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Florence?

    +

    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Florence?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    Included: Palazzo Vecchio Secret Passages Guided Visit in small group; Depending on the chosen option: Tuscan Lunch in a typical restaurant or "gelato" tasting; Local professional guide; Ticket includes temporary exhibitions for which an additional charge may be applied; and Palazzo Vecchio entrance ticket. Not included: Lunch or "gelato" for children 0-6 years old - to be paid on spot; and Drinks: to be paid on spot. Always check the voucher for the final list before you travel.

    Where is the meeting point for Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    at 11.15am - Check in at the ticket office, inside Palazzo Vecchio, in Piazza della Signoria - entrance from Via dei Gondi (on the left side of the palace) Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.

    What languages is Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" offered in?

    +

    It runs in English. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    What happens to Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato" if the weather is bad?

    +

    It generally runs rain or shine, so dress for the forecast in Florence. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    Across 99 reviews averaging 3.8 out of 5, recurring themes include the guide, knowledge and storytelling, value for money. Travelers single out the guide as the reason the experience works.

    What booking options are available for Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato"?

    +

    There are 2 options to choose from, including Guided Tour & typical Lunch, Guided Tour & "Gelato" tasting. Prices and start times differ by option, so compare them on the booking screen.

    Ready to lock in your spot?

    Pick a date, choose your group, and see the exact price for Small-Group Palazzo Vecchio Secret Passages Tour with Lunch Or "Gelato".

    Pick your date