Sigiriya and Dambulla Tour (All Inclusive)

The badest experience ever!!!

First of all, we tried three days before our tour to contact with the agency and they did'nt answer at all. We asked if everything was ok and NO answer. At the main day , we were waiting at the hotel on 6am and nothing happend. We waited fir an hour and no one called or sent an email. With the help from the hotel workers we made a call and they said the car was broken , they had to change , they come in half an hour. Nothing happend. Than they sent an email, the driver was at the hospital because he got sick. After that they wrote the driver is in a bad trafic, eöwe have to wait. After over 2 hours they picked us up with a private taxi. This driver did'nt know exactly what to do. He called all the time the agency to ask. Anyway, our experience was not what we were lookin forward. We lost time from our holidays and paid for a tour that was not correct with the charges. For us , it was the worst tour we ever had. We wait for an answer, because we send 3 o 4 times email to Support Viator and they never answered. We hope at least that we the charge or a part of it back. It was for us not worth. 242 Euros did'nt correspond this bad experience.

Response from the operator: Thank you for your honest feedback, and we’re truly sorry for the experience you had during your Sri Lanka tour. We sincerely apologize for the lack of communication and the delays on the day of your Sri Lanka holiday. This is not the standard we aim to deliver, and we completely understand your frustration, especially after planning your trip in advance. Regarding the situation, there were unexpected issues with the assigned driver, including a sudden health concern, which led to multiple last-minute changes. However, we fully acknowledge that this was not handled properly from our side, especially in terms of timely updates and coordination. We do appreciate your understanding towards the replacement driver, who did his best under difficult circumstances, but we agree that your overall Sri Lanka holiday experience was affected. Please rest assured that we are taking this seriously and reviewing what went wrong to ensure this does not happen again. Once again, we deeply regret the inconvenience caused and hope to have the opportunity to restore your trust in the future

via Viator

My trip experience

Choosing Overa Tours was the best decision for our trip. The itinerary was well designed, accommodations were excellent, and transportation was comfortable. The team ensured everything went perfectly. A big thank you for making our tour unforgettable!

Response from the operator: Thank you so much for your kind words! 😊 We’re truly happy to hear that your Sri Lanka tour experience with Overa Tours was smooth, comfortable, and memorable. It’s wonderful to know that the itinerary, accommodations, and transportation all met your expectations and helped make your journey special. We really appreciate your trust in us and your lovely feedback. It was our pleasure to be part of your unforgettable Sri Lanka holiday, and we look forward to welcoming you again for another amazing trip! 🌴✨

via Tripadvisor

Great day trip

Nice day trip from Negombo! I was a little nervous about traveling alone— but really didn’t need to be! There was good communication between both the company and my guide, Nuwan, and myself via email and then WhatsApp. My guide arrive on time at 6:00am from Negombo. He introduced himself and welcomed me. As we drove, we chatted. When we got there Sigiriya, he picked up ticket and arranged to meet at a particular point while he parked the car. I was a little confused as to where we would meet— but we got that straight quickly. Nuwan allowed me to explore at my own pace and answered all my questions. When you arrive at each place Sirigiya and Dambulla there are site tour guides who will approach you and ask if you want them to accompany you and tell you about the site. I didn’t do that because I thought Nuwan was going to play that role— He did and didn’t. He answered my questions but didn’t really play the tour guide role — namely, where they guide you through the site describing things as you see them. I had read about each place prior to visiting so that worked out for me— but if you want the tour guide approach— I suggest hiring one of these people— they were pretty inexpensive if remember correctly.

Response from the operator: Thank you for sharing your detailed feedback! 🌟 We’re so glad to hear you felt comfortable and well taken care of throughout your day trip from Negombo. Traveling solo can feel a little daunting at first, so it’s wonderful to know that Nuwan’s communication, punctuality, and guidance helped make your journey smooth and enjoyable. We’ll be sure to share your kind words with him — he’ll be delighted to know he made your experience memorable. We look forward to welcoming you back for more adventures in Sri Lanka! 🌿✨

via Tripadvisor

An impressive trip with driver Chanike

The whole journey is smooth and fruitful. The driver, Chanike is helpful and recommended some places to go to us. The Sigiriya lion rock is impressive. You can have 360 degree view and more importantly, there are some wildlife you can look at. 100% recommend to visit the herb garden as well where the tour guide will introduce the useage of different herb to you. However, it is not recommended to the elderly and very small children as the traveling time is really too long and the hiking may be tough for them.

via Tripadvisor

Wow

One of the wonderful creations in the world. Breathtaking view. A place was built on top of this rock. it's a place full of antiques.

Response from the operator: Dear Madam / Sir, Greetings from Overa Tours!!  Thank you for taking the time to write such outstanding feedback on your recent experience with Overa Tours. We appreciate your most valuable compliments on our service. It brings us great joy in knowing that all our efforts have been successful in making your experience memorable and enjoyable. Looking forward to welcoming you back soon.

via Tripadvisor