Side By Side Beach Buggy Rentals in Nassau Bahamas

Poor service of equipment

The machine ran ok but not great. It rained most of the time which was not the fault of the tour operator but the roof of the machine leaked badly which lead to us turning in the rental very early…no offer of a refund. Would not recommend this operator.

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Don’t waste your money

This was a horrible experience. They picked us up 45 minutes past the scheduled time and they had horrible customer service and time management will not book with them again save your money don’t do it.

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Do not recommend!!

We got to port at around 8. We got off the ship and to meet around 830. There were so many people doing buggy and ATV, but this company didn’t show up til close to 930. We called, other people called for us as well. When they finally got there the guy told us the buggy was being brought to us, so we had to wait more. Then when they got there they basically showed us buttons and left. No one told us there was a huge parade, and we ended up blocked in with the buggy for almost an hour. Our family ended up having to split up because kids aren’t that patient. For 2 hours we called the company and tried to get them to come get the buggy or tell us where to meet them, since the address they gave us was literally on a different island. When my husband finally got them to meet him at the cruise port the staff asked if he had fun. He said no, nobody told us about the parade and I’ve been trying to turn it in since you gave it to me. And the guy literally laughed at him. Worst company we have worked with in regards to any excursions in a port. 0/10. Do not recommend.

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Side by Side Beach Buggy Disaster

When I saw the picture and description it showed 2 ATV's and called Side by Side Beach Buggy Rentals. When I arrived they only had one, so I asked for the second one and they said you only get one. We had Six people in the group and they said you can fit 6 people in the one buggy. I was not happy, but they said that is what I ordered. Then I asked for a map of the island and where I could go on the beach with the buggy's. They had no map, no idea where I could get on a beach with the buggies. They did meet me right out of the security area, but I had to ask several people and finally found a guy standing along and asked if he was from Viking. He said yes and walked us a short block to the unit in front of a bar. So unprofessional. again I asked about the second unit for the Side by Side experience. They called someone and were told that is what they ordered. The unit was hard to get in gear and you were not sure it was until you stepped on the gas, then it would lurch forward. The smell of exhaust was bad a times. I had no idea where to go, so finally contacted my cell provider and had to paid for an international rate to use AT&T service in the Bahamas. I keep asking people where I could take the buggies on the beach. There was no beach that allowed you to drive on. I felt very mislead and not worth the money at all.

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Less than 1 STAR review, never again

I am extremely disappointed with my experience this past Saturday. The vendor that was supposed to provide a 6-passenger buggy failed to deliver as agreed, leaving us waiting nearly 48 minutes for a replacement. This delay significantly impacted our plans and overall experience. To make matters worse, when a replacement vehicle finally arrived through a different vendor, we were told it would cost an additional $250 simply because it was a newer model. This was both unexpected and unacceptable, especially given that the inconvenience was not caused by us. The entire situation was frustrating and, quite honestly, embarrassing. Based on this experience, I will not be using this company again for any future excursions and will be sure to share my experience with others. I expect accountability and a proper resolution for the inconvenience and added stress this situation caused.

Response from the operator: Hi Raquel, Thank you for sharing your feedback. We deeply regret the experience you had with us this past Saturday, and we truly understand how frustrating and disappointing this situation must have been for you. The delay in providing the 6-passenger buggy is absolutely not the level of service we strive to deliver, and we sincerely apologize for the inconvenience and stress it caused you. We take full responsibility for the initial failure to meet the agreed-upon delivery time, and we are currently reviewing our processes with the vendor to ensure this does not happen again in the future. Regarding the additional charge for the replacement vehicle, we understand how this unexpected cost added to the frustration, and we are investigating how this situation arose and to get you a full refund, as you should have never paid any additional fees. Your experience matters to us, and we would like the opportunity to make things right. Please contact us directly at 12424334942, and we’ll work with you on a resolution that reflects our commitment to customer satisfaction. We appreciate your feedback, as it helps us improve our service and avoid similar issues going forward. Once again, we apologize for the inconvenience, and we hope we can restore your trust in our company.

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