Shopping Tour in Punta Cana with Round Trip Transportation

Don't Book with ANYONE ELSE except this Company! Amazing Service!! Pricing Was Beyond Reasonable! 5 STARS!🤩🤩🤩🤩🤩

Excellent Service with round-trip transportation from airport to Dreams Macao in Punta Cana! Very friendly and extremely professional customer service and drivers.🥰

via Tripadvisor

Booking is misleading - The place shown in the booking is not where they take you!

There was really great communication from the provider from the moment I made the reservation for this shopping excursion. The pictures and the description clearly said Taino shopping center. Our driver was very punctual in picking us up, however he dropped us off at world market, not Taino. When we told him and showed him that we were supposed to go to Taino, he said no they are all the same and this one is closer. Well world market was basically a tourist trap. The quality of products was not great and their prices were higher than our resort. I immediately texted the provider and told him we were supposed to go to Taino, he apologized and said he would book us for no cost tomorrow, but that he couldn’t take us there today. So this was wasted time for us, which is precious when you are on vacation. So we went to our meet point the following morning and I texted the provider to confirm our reservation for today to go to Taino. He replied that the driver was on the way and would meet us out front. We waited for 15 mins and I texted him again that we were outside waiting. He replied ok and we never heard from him again and never got a driver. So we had to pay an uber driver to take us to Taino, which was well worth the time. The workers were very friendly, but not pushy. The quality of products was much better than the world market. The prices were a little more but we didn’t feel they were overpriced for the quality of our items. They had a wide variety of Dominican items for a good price. They had everything in one shop, cigars ( as well as a demonstration), coffee, chocolate, rum as well as tastings, jewelry, t shirts, local artwork, lotions, etc! Highly recommend Taino for your souvenir shopping! If you book this excursion make sure you specify that’s where you want to go even though that is what you are booking.

via Viator

Excellent service. Pickup...

Excellent service. Pickup and drop off from the resort. I'll use it again and recommend it. Try them.

via Viator

I don't recommend this tour.

When I booked to go on this shopping excursion, it said start time 9am. The night before, I got a text saying can I do a pick up time 11:10am or 2:15pm. We chose 11:10am as we wanted to get our shopping done in the morning. We were at the meeting place at 10:50am, at 11:20 I texted the person who contacted me. Told him no one was here yet. Then I got a text back saying there was a confusion and can we make it another day? No, as we have other excursions other days. Then he said how about 2:15pm, we thought about it until we asked about returning. His response was you can return anytime when you are finished shopping, you have to pay for the ride back after 2:15pm. That made no sense to me, as I paid to be picked up and dropped off at my hotel. I chose this shopping tour as it said 9am. Nowhere does it say that if you go after 2:15, you have to find your own way back. That is why I booked it through a company, so I didn't have to worry about finding my way around where I'm not familiar. Don't go with this company, choose another one who will take you shopping.

Response from the operator: Hello Deanna, unfortunately, we are unable to place the pickup time for all the different pickup locations in Punta Cana in one product, this is why we state in the additional information that we will confirm the time on the day before the trip. We are terribly sorry though that we were unable to pick you up. There seems to be a confusion though, you didn't have to pay for the way back, payment would only be required if you would have liked a custom pick-up time since that would have required us to send you a private van, outside of the regular pick-up times. All in all we are sorry again that we missed the pick up

via Viator

Disappointed

It wasn't completed, they didn't pick us up at the hotel, we were there waiting, they just didn't forget to charge us, for the service that wasn't provided, the amount came on the card statement.

Response from the operator: Hello, we are terribly sorry for not seeing the reservation. We offered to pick you up at another time, though, and when you requested the refund, we processed it. Please do not make it sound as if we took the money without offering the service.

via Tripadvisor (translated)