Scenic Sedona Tour

Great morning overview

Great morning with Sheldon. He started by asking about our specific wants and outcomes of our tour so he could shape it appropriately. We toured the urban and non-urban parts of Sedona. Sheldon was very knowledgeable not only about the history and various sites, but how to time our arrivals so we wouldn't be waiting in huge crowds. Highly recommend as a great overview and way to get acquainted with the area.

Response from the operator: Sheldon is a veteran guide and is known literally everywhere for his supreme customer service.  It sounds like you had a great introduction to Sedona and we appreciate the 5Stars.

via Tripadvisor

Tour on your own

I was short on time so I booked a tour with Scenic Sedona Tours on July 17 based on reviews with Trip Advisor. On their website the tour company listed 14 locations which we would visit on a best effort basis. The tour guide left 15 minutes late. Gave us an extended lunch break and ended the tour 75 minutes early. For this reason, we visited only 5 of the 14 attractions. When I questioned the tour guide, he was angry and nasty and emphasized that visiting those attractions was on a best effort basis. He wasted at least 90 minutes by starting late, extended lunch and ending the tour exceptionally early. How is taking 90 minutes of tour time away from us a best effort basis. I contacted Scenic Sedona Tours three times about this matter and they never answered at all. While I did enjoy what I saw, I did not get what I paid for except horrible customer service. My opinion, everything in Sedona is close and easy to navigate so tour the area yourself.

Response from the operator: Dear Guest:  The tour with which you have complaint is actually our competitor and has been misposted to our organization.  It is regrettable that you had a less than satisfactory experience. More regrettable is that by this misposting the competing company will not have a chance to respond and our company will be damaged by this inaccuracy.  We contacted  TripAdvisor to remove this review from our page.  They have refused to meet their obligation in managing accurately posted reviews.  Their appeals process cannot be completed.  Management of social review sites comes with great responsibility. From the beginning of your tour to the posting on the wrong company site to failure to ensure accuracy and fairness constitutes failure for our company and other companies handicapped by system flaws.

via Tripadvisor

Fantastic time

Miguel was our tour guide for our Grand Canyon tour with Scenic Sedona Tours, and he was exceptional from beginning to end. Even while gathering everyone to board the bus, he was personable, friendly, and immediately made the group feel welcome. Miguel told us that he has been a tour guide for more than 24 years, and his experience certainly showed. As we passed numerous landmarks on the way to the Grand Canyon, he pointed out interesting locations and shared an incredible amount of information. He engaged the entire group in conversation and answered nearly every question asked. We truly felt that we were in excellent hands throughout the entire tour. His knowledge of the area and the various Native American tribes was remarkable. He also appeared to be very familiar with their native languages. Throughout the day, Miguel showed us some of the best locations for sightseeing and picture-taking and constantly offered to take photos for anyone in the group. He went far above and beyond when one member of our group misunderstood the meeting location and became separated from us. Miguel parked the vehicle and personally ran around searching until he found the individual and safely walked him back to the bus. My wife and I highly recommend Scenic Sedona Tours, and we especially recommend Miguel. We have taken numerous guided tours over the years, and Miguel was easily one of the best tour guides we have ever had. His knowledge, personality, professionalism, and genuine concern for everyone in the group made this an outstanding experience.

via Tripadvisor

Quick Trip Covers A Lot

We only had one full day in Sedona and wanted to be sure to hit the hot spots. This trip gives a great visual tour of Sedona with stops that allow for amazing views and photo ops. Our only complaint, we wish there would've been more narration during the tour. Our guide was great telling us about the stops like Airport Mesa and the Chapel, but would've like to hear more about the areas we drove through. We asked questions and were sometimes not given much of an answer.

Response from the operator: Dear Guest:  It appears that you toured with our competitor as we cannot locate you as our guest.  With that said, our guides are known for their knowledge and tour narration as our numerous 5 Star reviews demonstrate.

via Tripadvisor

Sedona's history

It was a very informative tour. The driver was great and very accommodating. Beautiful morning excursion.

Response from the operator: Thanks for the great review

via Viator