Sangria Tasting Experience in Sevilla, Spain

Great experience!

Amazing experience with Fabio we were the only people booked on to this tasting after having to rearrange our original booking. He was knowledgable and friendly throughout. Would very much book again! The location is breathtaking for sunset with our booking from 19:30.

via Tripadvisor

Terrible experience

DO Not waste your money,……. We had a booking on 20 March for 6 people for sangria tasting with 2 x additional drinks. We arrived and were seated at two tables on a balcony during the rain. There was debate over the roof cover but eventually this was pulled over the only two tables we were allowed to sit. The host came out for 10 minutes with 2 small glasses of wine / sherry which was very nasty. We were then left in the dark, cold & rain with drips of rain falling on us whilst the host went off to tend to another party. After 30 minutes I went to find out what was happening to the two tables sat in the cold, dark rain. I stood for over 5 minutes watching the host entertain the 4 person private group inside in the comfort and was ignored. I went back to my table for a further 15 mins but was fed up of being dripped on by the rain so went to ask for the manager. The host was at this time supposedly making us more drinks but I said no we have sat in the cold, dark rain for over an hr whilst she hosted another party. We were not invited inside until I said we were leaving and it was made clear when we arrived we had to sit on the outer two tables. We decided to cut our losses at the time and left so as not to ruin our evening further. It was a very poor tour and not what was sold to us. We paid for additional drinks on top of the normal tour and literally had a glass of horrid sherry that was not sangria. We have tried multiple times to raise this as a complaint but after 10 emails to Viator we have received £42 refund for a tour we paid £185 for. It was missold and we should have received compensation for such a farcical event. Viator simple repeat the same scripted message which is very poor customer service. The Tour Operator, #localfoodexperiencesseville have ignored both my messages via WhatsApp and my email. My advice is to not waste money and a complete rip off company and think twice about booking with Viator as they take no responsibility with substandard customer service

Response from the operator: Dear Customer, This group arrived at the meeting point and was immediately taken up to the terrace where the activity takes place; they did not have to wait. They were offered the option to sit either inside or outside, and they chose to sit outside along with the rest of the clients. One participant in particular displayed an unacceptable attitude towards our staff member, to the point that the other customers could not believe what was happening. There were also other clients present, aside from this group, who had no issues at all. This participant claims that they were not offered the option to sit inside, which is false, as the guide had already prepared a table for them indoors, but they chose to sit outside. One person from this reservation was making the group uncomfortable with their behavior, and even members of their own group told the guide that “this was not okay” and that this was the reason they were leaving. For these reasons, we also reserve the right to take appropriate legal action if our company deems it necessary. We will take the appropriate steps to ensure that the facts of the situation are accurately established. We have supporting evidence available and will provide it to any competent authority if required. Kind regards.

via Viator

Sangria tasting

Little bit difficult to find the meeting point . Stunning views from the roof top across the city . Venue was not prepared . Host was lovely friendly and really knowledgeable .

Response from the operator: Thank you very much for your feedback! We’re happy you enjoyed the rooftop views and appreciated our host’s knowledge and friendliness. Regarding the meeting point, please note that all the information is clearly provided in several places: on the experience profile, in the confirmation email and voucher automatically sent after booking, and again in our own email with an attached PDF and photos showing the exact location. We’re always happy to assist, but it’s important that guests review this information before the activity to ensure a smooth start. The venue setup is now fully improved to ensure a smoother start for everyone. We hope you enjoyed the experience overall and thank you again for joining us!

via Viator

Very enjoyable

Very friendly lady running it. She was very informative and got us all chatting. We really enjoyed meeting other travellers

Response from the operator: We are so grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Follow us on social media @localfoodexperiencelfe to keep in touch!

via Tripadvisor

This was such a lovely...

This was such a lovely evening! The location is beautiful with views overlooking the city (and sunset views at that!) and the four sangrias were delicious. My personal favorite was the white wine sangria, but they were all really good. Our host (I can’t remember her full name but I think she said we could call her Lucy, was awesome as well and gave us good background on the history of sangria.

Response from the operator: Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Follow us on social media @localfoodexperiencelfe to keep in touch!

via Viator