San Antonio: Off-Road 4 & 6-seater UTV Adventure

Disaster

We reach to the place and we could not get access to the gate, what an experience?!!it looks like a spam

Response from the operator: Hello Roger, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. We would like to clarify that this was not a scam. We attempted to contact you multiple times, but unfortunately your phone number was from outside the local area, which made it difficult for us to return the call. When you called, we were assisting other customers at that moment and were unable to reconnect with you afterward because the number could not be reached. Once we were finally able to communicate through a Viator representative, we immediately offered several options to help resolve the situation, including waiting for your arrival or rescheduling your tour to another date that worked for you. Unfortunately, you declined those options and requested a refund through Viator, which we fully respected. We genuinely regret the misunderstanding and would still love the opportunity to welcome you in the future so you can experience our tours firsthand. We encourage anyone considering our tours to review the experiences shared by hundreds of our guests on Google: https://g.page/281-country-club/review We value every customer and always do our best to provide excellent service. Thank you again for your feedback, and we wish you all the best. Kind regards, 281 Country Club Off-Road

via Viator

Recommend. But contact company first

We had a wonderful time. We have never been on a UTV and had so much fun driving it around the facility. My only complaint and why I didnt give this 5 stars was due to putting down 1500 to use the UTV. I can understand deposits are needed. However, there was NOTHING on Viator saying a deposit was required. We did end up putting down the deposit. We were told the hold would be returned after 24 hours. After roughly 30 hour, we called to ensure the hold was returned. This is the main reason ai wouldnt give 5 stars. I dont like to be under the impression everything was paid...and arrive....and told no, you need a deposit to participate. I appreciate that Viator offered support in this matter and helped me feel confident of th3 hold being returned. My kids had such a great time. If you havent participated in this type of activity, bring sunglasses!!!

Response from the operator: Hello, Thank you for your feedback. We’re really glad to hear that you and your family had such a great time and enjoyed the UTV experience — that means a lot to us. We sincerely apologize for the confusion regarding the security deposit. You’re absolutely right — this is something that should have been clearly communicated in advance. We have now corrected the information on Viator to ensure the deposit requirement is clearly stated moving forward. We truly appreciate you bringing this to our attention. Regarding the deposit hold, it is typically released within 24 hours, but depending on your bank, it may take a bit longer to reflect on your account. We appreciate your patience and are glad Viator was able to assist and provide reassurance. Thank you again for your visit. We hope to welcome you and your family back again soon. Best regards,

via Viator

What a great family activity!

Wow what a great family activity! I wasn’t quite sure what to expect but this was a great afternoon. Jason was super easy to work with and we had tons of freedom on the trails. The UTV felt very safe even for my young kids. This was a unique experience for a great value. Thank you 281!

via Tripadvisor

Convenient and Affordable

Great way to feel like you’re out in the country when you live in the city. It was a quick drive from San Antonio and the process was very easy and quick. We showed up a little late due to traffic and they extended our time so we got the entire 2 hours we payed for. He was very nice and communicative. We had a blast!

via Tripadvisor