Royal Palace Of Caserta Small Group Tour

​Extraordinary guided tour of the Royal Palace of Caserta with Ms. Diana!

We visited the Royal Palace of Caserta as a family with three children aged 5, 8, and 11, and we could not have asked for a better experience. ​Ms. Diana is an exceptional guide: very knowledgeable, helpful, and always ready to answer all our questions. Her true strength was her ability to actively engage the whole family, constantly piquing our curiosity with interesting questions, anecdotes, and stimulating ideas. ​Managing to keep a 5-year-old's attention for a full two hours is no simple feat, and Diana succeeded with unique naturalness and grace. ​We wholeheartedly recommend Ms. Diana to anyone wishing to discover the Palace, especially families with children. A fantastic experience that we will remember with great pleasure!

via Tripadvisor (translated)

Couldn't find guide

Palace was lovely, gardens very tired and unkept and brochures didn't represent their current condition. COULDN'T find guide. My tour time was rescheduled by Viator and I arrived a few minutes late as I couldn't find my guide. I went through the palace by myself and still couldn't find the guide.

Response from the operator: Dear Christine, Thank you for your feedback. We regret to hear about your experience. We must clarify that this is the page of a private tour operator, not Viator. We have no record of any booking or rescheduling under your name. We kindly request that you delete this review and place it on the appropriate Viator page. Regarding your visit, we are sorry to hear that you couldn't find the guide and that the gardens did not meet your expectations. We strive to provide accurate information and a seamless experience for all our guests. Thank you for your understanding. Best regards, Askos Tours

via Viator

Esperienza fantastica!

Beautiful experience, the guide was very good and helpful! I would definitely recommend this experience 1000 more times

via Tripadvisor (translated)

Postponed and then cancelled, terrible

The visit was for 2pm and at 1pm we were contacted by telephone to move it to another day due to disorganization, which was impossible for us given that we were coming from Sicily specifically. They then proposed another time, 3pm, which forced us to make a new bus reservation for the return to Naples, losing the money paid, and then also canceling the 3pm visit. At that point we had to queue for an hour to buy the ticket, a queue to enter and the visit without a guide. Furthermore, the tour operators were rude on the phone. Very bad. Never with them again.

Response from the operator: Gentile Signore/a, Siamo sinceramente dispiaciuti di apprendere della vostra esperienza negativa con Askos Tours e desideriamo porgere le nostre più sentite scuse per gli inconvenienti che avete subito. Vorremmo chiarire che il cambio dell'orario del tour, originariamente previsto per le 14:00, è stato reso necessario a causa della chiusura imprevista di alcuni varchi all'interno della Reggia, decisa dalla direzione della Reggia stessa per gestire il sovraffollamento. Tale chiusura, imposta per garantire la sicurezza dei visitatori, avrebbe reso impossibile svolgere la visita guidata in modo adeguato e soddisfacente. Comprendiamo perfettamente quanto sia stato frustrante per voi, specialmente considerando il vostro viaggio dalla Sicilia. Inoltre, ci dispiace profondamente sapere che il personale con cui avete parlato al telefono possa essere sembrato scortese. Tuttavia, vorremmo verificare se la conversazione avvenuta sia stata realmente con il nostro team o con un rappresentante del sito intermediario attraverso il quale avete effettuato la prenotazione. Vi invitiamo a fornirci ulteriori dettagli in modo da poter indagare meglio sulla questione. Siamo consapevoli del disagio causato dalla necessità di riprenotare il vostro autobus e della perdita economica che ne è derivata. Vorremmo offrirvi un rimborso per le spese sostenute per i biglietti del trasporto pubblico, oltre a uno sconto significativo su una futura visita guidata con noi, sperando di poter dimostrare la qualità dei nostri servizi in un'altra occasione. Vi preghiamo di contattarci direttamente all'indirizzo email [indirizzo email di contatto] per poter organizzare il rimborso e discuterne i dettagli. Confidiamo nella vostra comprensione e speriamo di poter avere l'opportunità di ristabilire la vostra fiducia in Askos Tours. Cordiali saluti, Paolo Askos Tours

via Tripadvisor (translated)