Round Ferry Transfer from Tortugas to Isla Mujeres
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
Select a highlighted day to see live departure times and the exact price for your group.
Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.1/5
Based on 82 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Round Ferry Transfer from Tortugas to Isla Mujeres worth booking?
Round Ferry Transfer from Tortugas to Isla Mujeres is a 0.5-hour experience in Cancun, Mexico, from $440 per person. It scores 34 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.1/5 rating across 82 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 34 / 100
- Rating
- 3.1/5 (82)
- Duration
- 0.5 hours
- From
- $440 per person
Our vessels are state-of-the-art and designed exclusively taking into account the needs of passengers and the routes they operate. The boats have been specially designed and manufactured by the great team we have, think
What you get
About this experience
Our vessels are state-of-the-art and designed exclusively taking into account the needs of passengers and the routes they operate. The boats have been specially designed and manufactured by the great team we have, thinking about the needs of both local and tourist passengers and the special characteristics of the route it will cover.
What travelers are saying
Outty’s summary of the themes that recur across 82 traveler reviews. Written by us, not quoted from reviewers.
Pace and timing
4 mentionsSeveral reviewers found the schedule tight or the day long.
Good for families
2 mentionsReviewers traveling with kids report it landed well with their group.
Traveler reviews
82 verified traveler reviews for Round Ferry Transfer from Tortugas to Isla Mujeres. Ratings and reviews provided by Viator and Tripadvisor.
felt like a tourist trap
first off August is a horrible time to go to the island. It’s extremely hot. It’s overcrowded and the aggressive vendors make it feel like a tourist trap. Ultramar does not help. The ferry has two prices, one for mexican residence and the other one for people visiting from out of the country . I booked online and it came out to 104 for myself, my wife and my nine-year-old. when we got there, we were told my nine-year-old had to have an adult ticket. fine 10 bucks more. then we were told that we had to wait an hour and 40 minutes because it was all booked up and if we paid $33 more cash they could get us on. This is direct from an Ultramar representative. So for two adults and a kid it’s about $150 but felt like a scam. I wish I would’ve booked a catamaran from one of the smaller places…seemed like a better deal. The ferry was fast but air-conditioning went out mid trip. honestly, I live near the beach in Southern California and really could’ve gone without seeing the island. Felt more like a tourist trap. All the restaurants we went to on the beach wanted to charge a minimum of $90 to use credit card. All thechairs on the beach were for sale but required you buy drinks in food. so it was a good $350 to go to an hot over crowded beach with some bad food. i wouldn’t do it again.
Response from the operator: We are sorry to hear that your experience with us was not the best. Rest assured that we will share your comments with the relevant department so we can improve our service and this doesn't happen again.
via Tripadvisor
A small issue
Had a hiccup. They had me wait about 40 minutes to print my tickets. They said they had to get verification and the person who had access to viator was not available/responding. I was very understanding but this should be taken care of before i arrive as i did have to “reserve” the day. I had to leave on the next ferry due to this issue and was stressful to wait on someone all because it was a third party purchase
Response from the operator: We are sorry to hear that your experience with us was not the best. Rest assured that we will share your comments with the relevant department so we can improve our service.
via Tripadvisor
Horrible Experience, Unacceptable Discrimination, and Zero Customer Support at boarding gate
Our family of six had a deeply distressing experience with Ultramar Cancun during our trip to Isla Mujeres. What should have been a pleasant family outing was completely ruined by gross incompetence, poor communication, and blatant bias from a gate staff member identified as Claudia De La Mora. When purchasing our tickets at the counter, the agent processed our order—which included one child ticket for my daughter—without any issue or mention of height restrictions. After waiting an hour to board, Claudia De La Mora stopped us at the boarding gate, measured my daughter, and demanded we purchase an adult ticket. Though frustrated this wasn't caught at the counter, I agreed to pay the difference so my family wouldn't miss the ferry. I told her to let my wife and children board while I stayed behind to settle the payment with the counter agent, Omar Valverde who walked over with a mobile terminal. Ticketing agent, Omar Valverde assured me that the boat will not leave until I make a payment. What followed was a complete display of hostility and discrimination. My wife wears a veil, and Claudia De La Mora targeted us with evident prejudice. Even though the counter agent assured me the boat would wait while we resolved the transaction, and even though the ship's captain explicitly instructed her to let my family board, Claudia refused to let them on. She actively went after my family, overruled the captain, and barred them from boarding. To make matters worse, the payment delay was entirely Ultramar’s fault—the counter agent's card terminal wasn't working due to lack of Wi-Fi. Only after he tethered the machine to his personal phone did the transaction go through. By the time I paid, my family had been stranded on the dock, forced to wait another hour and a half for the next boat, all because Claudia De La Mora made a deliberate effort to ruin our experience. When we sought help, there was zero consideration, no empathy, and absolutely no assistance from the company. Every single staff member refused to take action. They refused to offer a refund for our tickets or make any attempt to rectify the situation. Their only response was an indifferent instruction to sit and wait for the next ferry. The situation was severe enough that we had to involve the Tourism Police. After evaluating what occurred, the police cited that Claudia De La Mora acted completely inappropriately and that the issue was caused by gross miscommunication and misconduct on Ultramar's end. Management needs to take immediate action regarding Claudia De La Mora's discriminatory conduct and complete disregard for customer service and leadership instructions. To fellow travelers: exercise extreme caution when booking with Ultramar. Until management addresses staff discipline, refund policies, and basic payment equipment, this company cannot be recommended.
Response from the operator: We are sorry to hear that your experience with us wasn’t great. We will share your comments with the relevant department to make sure they are considered.
via Tripadvisor
Worst experience
We had a terrible experience at boarding. The traffic agent who supervisesthe tickets for boarding the ferry was extremely rude. Her name is CLAUDIA DE LA MORA. She didn’t want us to board saying we had discounted rate tickets (quintanarroenses fare). She called the person who sell us the tickets, and even was rude to her. We showed our ID to prove that the fare was right and even then she didn’t let us board. She said she had to take pictures of our ID, we didn’t want her to take a photo since these are official documents, but finally agreed. She said she was the person in charge, was very rude and yelling at us that the company was making us a favor because we had a discounted rate for locals and had us waiting for everyone on the line to pass and finally let us board last. This was at Playa Tortugas ferry , today Sunday July 26, 2026 at 10:00 am ferry to Isla Mujeres.
Response from the operator: We are sorry to hear that your experience with us wasn’t great. We will share your comments with the relevant department to make sure they are considered.
via Tripadvisor
Price equals quality.
I time and quick. Boarding coming back as very busy as expected. The wait to return was very hot as they have you in lines in building with no breezy made for a very uncomfortable wait.
via Viator
Good to know
- Duration
- 0.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Booked in 30 days
- 29
- Verdict
- Worth a Look
Why this scores 34
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Round Ferry Transfer from Tortugas to Isla Mujeres: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Cancun.
How much does Round Ferry Transfer from Tortugas to Isla Mujeres cost?
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Prices start at $440 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Cancun usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Round Ferry Transfer from Tortugas to Isla Mujeres take?
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Plan for about 0.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Cancun is not rushed.
Is Round Ferry Transfer from Tortugas to Isla Mujeres worth it?
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It holds an Outty Ranking of 34 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.1/5 across 82 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Cancun, and how flexible the cancellation terms are.
Can I cancel or reschedule Round Ferry Transfer from Tortugas to Isla Mujeres?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Round Ferry Transfer from Tortugas to Isla Mujeres suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 0.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Round Ferry Transfer from Tortugas to Isla Mujeres?
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Around 29 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Cancun can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Cancun and add a light layer if any part of the 0.5-hour experience runs outdoors or after sunset.
Where does Round Ferry Transfer from Tortugas to Isla Mujeres start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Cancun within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Cancun?
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On Outty we rank every Cancun experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Early Access to Chichen Itza All Inclusive with Valladolid and Cenote Swim, Whale Shark Tour from Cancun, Playa del Carmen, Tulum and Riviera Maya, Small-Group 3 Hidden Cenotes Adventure with Tequila Tasting. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Cancun?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Cancun?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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