Round Trip Ferry to Isla Mujeres from Cancun

This website is a scam.

Bought tickets twice, figured the first time it was my fault…. Nope they send you some bs bar code and when you get to the docks, they make you call the number at the bottom of page the barcode is on. You call them and then a random Mexican answers the phone and just says hello? Then they say the barcode is your ticket and hangs up. If I could suggest anything, just buy your tickets in person at the docks. It’s cheaper, more convenient, oh and it actually works . Don’t use this company , it is just a scam. We paid 100$ for 2 tickets. 2 seperate days. So we lost 200 +tax$ usd.

via Viator

Horrible Experience, Unacceptable Discrimination, and Zero Customer Support at boarding deck

Our family of six had a deeply distressing experience with Ultramar Cancun during our trip to Isla Mujeres. What should have been a pleasant family outing was completely ruined by gross incompetence, poor communication, and blatant bias from a gate staff member identified as **Claudia De La Mora**. When purchasing our tickets at the counter, the agent processed our order—which included one child ticket for my daughter—without any issue or mention of height restrictions. After waiting an hour to board, Claudia De La Mora stopped us at the boarding gate, measured my daughter, and demanded we purchase an adult ticket. Though frustrated this wasn't caught at the counter, I agreed to pay the difference so my family wouldn't miss the ferry. I told her to let my wife and children board while I stayed behind to settle the payment with the counter agent, Omar Valverde who walked over with a mobile terminal. This ticketing agent assured us that the boat will not leave until the payment is done. What followed was a complete display of hostility and discrimination. My wife wears a veil, and Claudia De La Mora targeted us with evident prejudice. Even though the counter agent assured me the boat would wait while we resolved the transaction, and **even though the ship's captain explicitly instructed her to let my family board**, Claudia refused to let them on. She actively went after my family, overruled the captain, and barred them from boarding. To make matters worse, the payment delay was entirely Ultramar’s fault—the counter agent's card terminal wasn't working due to lack of Wi-Fi. Only after he tethered the machine to his personal phone did the transaction go through. By the time I paid, my family had been stranded on the dock, forced to wait another hour and a half for the next boat, all because Claudia De La Mora made a deliberate effort to ruin our experience. When we sought help, **there was zero consideration, no empathy, and absolutely no assistance from the company.** Every single staff member refused to take action. They refused to offer a refund for our tickets or make any attempt to rectify the situation. Their only response was an indifferent instruction to sit and wait for the next ferry. The situation was severe enough that we had to involve the **Tourism Police**. After evaluating what occurred, the police cited that Claudia De La Mora acted completely inappropriately and that the issue was caused by gross miscommunication and misconduct on Ultramar's end. Management needs to take immediate action regarding Claudia De La Mora's discriminatory conduct and complete disregard for customer service and leadership instructions. To fellow travelers: exercise extreme caution when booking with Ultramar. Until management addresses staff discipline, refund policies, and basic payment equipment, this company cannot be recommended.

via Tripadvisor

Isla Mujeres ferry Ultramar

It was an awesome experience, it was our first time in Cancun. Be booked the ferry to Isla Mujeres and hung out there all day. Playa Norte is the most beautiful beach I’ve ever seen.

Response from the operator: Dear Sergio, Thank you for sharing your experience. It's great to hear you enjoyed the ferry service and had the opportunity to experience the beauty of Playa Norte. We appreciate your kind words and hope to welcome you again on a future trip. Kind regards, Amigo Tours Quality Team

via Viator

terrible

not good. terrible. only the golf cart tour is good . rest of the ride are terrible esp the going home

Response from the operator: Dear rogeliog496, we are sorry to hear that your experience did not meet your expectations. We are pleased to know you enjoyed the golf cart tour. Ferry services operate on shared schedules and may be affected by operational or weather conditions beyond our control. We appreciate your feedback and thank you for sharing your experience. Greetings from the Amigo Tours Quality Team

via Tripadvisor

Efficient, Comfortable, and Entertaining

We had a great experience taking the ferry to Isla Mujeres. Boarding was organized, the staff was friendly, and the ride was smooth. The vessel was clean, air-conditioned inside, and had plenty of outdoor seating if you wanted to enjoy the ocean views. The crossing itself was quick, and we appreciated how efficient the entire process was. We were traveling as a family, and everything from ticketing to boarding was straightforward. If I had one suggestion, it would be to provide a little more information about the return schedule and boarding process for first-time visitors, but overall it was very easy to navigate. We would absolutely use this ferry service again on our next trip to Cancun.

via Tripadvisor