Roo Pass - Brisbane/Gold Coast Airport & GC Theme Parks

Good

It was great 😃👍 I really Enjo

Response from the operator: Thank you so much for your lovely review! It put a smile on our faces to hear that you had such a great experience and really enjoyed your journey with us. That’s exactly what we hope for every passenger. We truly appreciate you taking the time to share your feedback, and we can’t wait to welcome you back the next time you’re travelling. Safe travels, and see you again soon! Warm regards, Joanna – Customer Service

via Tripadvisor

Awesome experience

Have to say we were picked up right on time by Colin who was polite, efficient and a great driver. Thanks Colin. We will use you guys again

Response from the operator: Thanks for your review. We strive to provide excellent service. See you soon on your next transfer with us

via Tripadvisor

Good for airport transfers, not for parks

Had a very mixed experience over a week's holiday. The airport transfer to and from my accommodation was excellent. Drivers were on time, and dropped us off in a good spot. Used the information desk at Gold Coast airport, and the staff member there was friendly and helpful. My daughter left her phone on the bus and they made a special trip back to give it to us which I was super happy with. The negatives were with the theme park transfers. I pre-bought a Roo Pass but then couldn't figure out how to use it to get the transfer. I ended up paying twice, and have not got a refund. Staff on the phone couldn't understand what I meant and so couldn't help me. At the end of the day, buses were late picking us up after the theme parks. One driver was also very rude and refused to drop us back at the correct stop, meaning we had to walk for almost an hour to get home. If going to the Gold Coast I would suggest taking a public bus or even an Uber to the theme parks, as Con-x-ion is overpriced and sometimes not reliable.

via Tripadvisor

Do not buy

Pass is no longer valid, should not be for sale as Con x ion no longer offer it. Basically found out at the airport that our transfers were invalid. Con x ion washed their hands of it and told me to buy a new pass… Now fighting with trip advisor for my $400 back so I can rebook transfers elsewhere.. Do not buy!!

Response from the operator: Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered regarding the Roo Pass transfers, which include both airport and theme park transfers. We would like to clarify that we do offer the Roo Pass service, and we acknowledge that you had booked through Tripadvisor, where we are listed as a provider of these transfers. However, it appears that there was a system glitch that caused your booking not to come through. We deeply regret any confusion or frustration this may have caused you. We understand your frustration and are truly sorry for the inconvenience you've faced during this process. We would like to assure you that we are committed to resolving this issue and assisting you in any way we can. We advise you to continue engaging with Tripadvisor to seek your refund Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us directly. We are here to support you and help resolve this matter to the best of our ability. Once again, we genuinely apologize for the inconvenience caused, and we appreciate your understanding and patience as we work towards a resolution

via Tripadvisor

Highly recommend

Very professional from start to finish, and seamless pickups and drop offs. Very clear instructions at the airport of where to meet, and courteous and knowledgeable team. Made a few changes to pickups and very easy via phone with no issues. Smart buses, no delays, highly recommend for a stress free airport transfer, and easy theme park trips.

via Tripadvisor