Roatan Infinity Bay Private Beach Resort Day Pass

Over priced

Our stay at Infinity Resort in Roatán was a mixed experience. The resort has a beautiful location, but unfortunately the accommodations are showing their age. The rooms are run down and in need of renovation. The sofas especially should be replaced, as they are worn and detract from the overall comfort of the room. The food was another disappointment. The menu lacked variety, with many of the same options offered repeatedly throughout our stay. We were hoping for a few more upscale dining choices, but the selection remained fairly mediocre. What truly made our stay enjoyable was several outstanding staff members. Frances, our server at the poolside café, was exceptional. Her friendly personality, attentiveness, and excellent service made every visit a pleasure. The staff at the morning buffet were also wonderful—welcoming, efficient, and always started our day on a positive note. The shuttle staff also deserve recognition for being polite, accommodating, and always willing to help guests get around the property. The Tiki Gecko shop was another bright spot. The lady working there was incredibly sweet, funny, and consistently kind. She made every interaction enjoyable. Unfortunately, our experience with the front desk was quite different. Bryan was neither welcoming nor helpful. We found him to be rude, dismissive, and smug, which is not the level of hospitality we expect from a resort. We were also disappointed with the excursion desk. The gentleman working there wore AirPods during our interaction, appeared uninterested in discussing the available excursions, and offered very little information. We ultimately discovered that booking excursions directly with local operators was significantly less expensive. Overall, Infinity Resort has wonderful employees who genuinely care about guests, but the aging rooms, average food, and inconsistent customer service—particularly at the front desk and excursion desk—leave plenty of room for improvement.

Response from the operator: Hi hope all is well this review is for the hotel not us we sell the day pass beach, pool just the day pass not the hotel is it possible please remove and put it on the correct page please

via Tripadvisor

Roatan Infinity Bay Beach Club Day Pass. - Our Experience

The property is beautiful, the beach and turquoise waters just stunning and perfect , white, smooth sands, and clear safe water. Could buy fruit from locals who kayak in to the shoreline. The resort staff were so friendly and helpful to us. Finding and meeting up with the tour operator was not hard at all and our driver from Anderson Tours was lovely and helpful. We had a good day and enjoyed the hotel and facilities. I would say though, that the package cost through Viator (resort and taxi included, food and drinks NOT included) was steep, given that it was just to access the property. Booking directly with the hotel would have saved us hundreds of dollars . I’d totally recommend this beach club, just check around for prices.

Response from the operator: day pass, transportation, are included

via Viator

Good hotel. Nice beach. Disappointing reef. Expensive.

We went for the snorkeling. Reviews about West End led me to believe the reef was right off the shore. It was not. (200 to 300 yards) Unless you are a very good swimmer, a boat ride is pretty much required, for another $35 per person. The reef was a disappointment. No colors, all brown. Not really many fish. I can't figure out why it gets such great reviews. The resort was OK. No shady areas all day. We had to keep moving to stay out of the sun. The swim up bar was OK. Don't get tricked by the bill, by adding a tip. MANDATORY 22% "propina" (tip), is added to every bill. Nice pool. Great Driver. David was extremely helpful and kind.

Response from the operator: Hi hope all is well I read your review an to start i want to thank u for booking with us really But for the snorkeling the resort is partly on top the reef not sure what happen there but once u dip in the water your on the reef for the resort tax its nothing we can do thats their policy sorry u can make them remove tips and give what u want in cash its up to you the reef always have people out there on it sorry that the way you feel

via Tripadvisor

Not a private transport- beware and save your money for a taxi instead

First, I want to say that the resort itself is beautiful, and I would absolutely visit again. This review, however, is specifically for the “tour” experience. The resort can be booked directly through Infinity Bay’s website, where day passes are available for $30 per person—the same access included in this tour. The only reason we chose to book through this tour was because it advertised private transportation, which was completely inaccurate. Transportation was shared the entire time. In hindsight, a taxi would have provided better and more private service with far more flexibility and at a significantly lower cost. Believing the transportation was private gave me peace of mind when booking outside of our cruise line’s offerings, and I was willing to pay the extra cost to ensure we would return to the ship on time with a dedicated driver. Unfortunately, that was not the case as this was a shared transport. From the start, the experience was disorganized. Our ship operated on a different time zone than the local time, which created confusion. It was also difficult to locate the tour operator among the many vendors at the port. Once we found them, we were taken behind a fenced area and told to wait for other guests—our first indication that this was not a private tour as advertised. We waited there for about 30 minutes in a gravel lot while other vendors repeatedly approached us selling bracelets and souvenirs—some returning multiple times to ask us to buy things. We felt a bit like sitting ducks. We were then led on a 5–6 minute walk along busy roads to a parked transport van, where we waited even longer for additional passengers. This is NOT ideal with children and we did not feel safe walking along these roads (no sidewalks). Once we finally departed, we made multiple stops to drop off other guests at activities like horseback riding, further confirming this was shared transportation and adding unnecessary delays. Upon arrival at the resort, the driver handed us cash to pay for our entrance, despite the fact that we had already prepaid through Viator. The guide mentioned this arrangement would allow him to bring his family back in the future, which felt unprofessional and concerning. We were given a limited amount of time at the resort. We initially arranged for a 1:00 PM pickup (local time) to ensure we returned to our ship comfortably. However, about an hour into our stay, the driver returned and asked us to be ready by 12:30 PM instead so he could accommodate another group wanting to visit the chocolate and rum factories. Although we were not interested, we agreed to avoid further delays. We cut our resort time short, gathered our children, and were ready at 12:29 PM—only for the driver to arrive over 20 minutes late, nearly at our original requested pickup time. This was extremely frustrating, as we lost valuable time we had already paid for at the resort and were once again left waiting. At that point, I insisted we return directly to the ship without any additional stops. Fortunately, the other passengers agreed. The van was overcrowded, and our children had to sit in the front, separated from us—again, far from the “private transportation” we were promised. In the end, this experience did not deliver what was advertised. I strongly recommend booking directly through Infinity Bay and taking a taxi from the port. It will save you money, give you a truly private transportation, provide true flexibility, and eliminate the stress we experienced. The resort itself is well worth visiting—but this tour is not, especially at the $99 per person price tag when the resort pass itself is only $30. Our family of four paid nearly $400 instead of the $120 total resort pass fee expecting private transportation that was NOT provided. Nothing about our transportation was worth the tours additional $276. Beware!

Response from the operator: Hi hope all is well i will follow up with this and see what went on and about the money a deposit was made already it was the balance and he wasnt to give that to you he will be terminated from our team again am truly sorry about what happen i will dig in to this its not excepted

via Viator

Book with Anderson!

Book with Anderson! We had a great day at Infinity Bay - the pool and hotel were very nice, food was great, and the beach was nice despite a little rain blowing through at one point. Anderson was a great host - met us on time at pickup and was ready to go right on time so we had no issues getting back to the ship on time. He's a great dude - loved hearing about his travels and his family! Hope to be back soon!

via Viator