Reykjavik: Glacier Lagoon & Fjaðrárgjúfur Canyon Small-Group Tour

The attractions...

The attractions themselves were amazing, but unfortunately the experience was seriously let down by the driver, Ian. Ian had an extremely rude and unpleasant attitude throughout the tour. On multiple occasions, he threatened to drop us off on the side of the road simply because we made a small mistake or were slightly late responding to one of his requests. This made the entire experience uncomfortable and stressful. The driving was also a major concern. The bus ride was extremely bumpy, and Ian repeatedly failed to slow down for bumps in the road. I hit my head several times when I fell asleep because of how violently the bus was moving, and some of my belongings even fell onto the floor because of the constant bumpiness. A tour driver should make passengers feel safe and comfortable, especially when driving for long periods. Instead, we felt like we were constantly being rushed and threatened over minor issues. The attractions were fantastic, but based on our experience with Ian, I cannot recommend this tour. The company should seriously address his attitude and driving, as both significantly affected what could otherwise have been a great experience.

Response from the operator: Dear Customer, Thank you for sharing your feedback with us. We are deeply concerned to read about your experience with your driver, Ian. As a small, family-run company, we hold safety, comfort, and genuine Icelandic hospitality as our absolute highest priorities. The behavior and driving conditions you described do not reflect the standards we hold for our small-group tours. We take allegations regarding customer care and road safety very seriously. We are addressing this directly with our team and reviewing the trip details to ensure our high standards are strictly upheld on every journey. We sincerely apologize that this impacted your time with us. We hope that you still got to enjoy the beauty of Iceland during the tour.

via Viator

Amazing adventure

Amazing trip South to Vik, canyons and glacier lagoon. Pick up was prompt at 7:30am and we returned around 10:30pm that evening. It is definitely a long day, but well worth it. The canyon was the star of the show- definitely a must see. Our guide, Hoskuldur (Hershey) was perfect. Super knowledgeable and took well care of us. Recommend this tour.

via Viator

Amazing

I had a great tour guide named Hershy(really he has a much longer name, but he told us to call him Hershy). He was knowledgeable and told us a lot of facts and local loar. He was friendly and welcomed questions.

via Tripadvisor

It was an extremely long...

It was an extremely long day, but the tour was absolutely amazing and showed several of the most beautiful locations in southern Iceland. The Glacier Lagoon and Diamond Beach were some of the main highlights of my entire trip. We also got to see seals swimming in the ocean.

via Viator

Gummi soured an otherwise great tour!

Did a 16 hour Glacier Lagoon with our driver, Gummi. Here's how it went, in great detail: 1st stop: driver 12 mins late to return! He had foot on gas as we were exiting the bus on 2nd or 3rd stop He was slowly driving away with door wide open while last person was returning from bathroom! And then again later on! Kept talking about seat belts being the law but kept answering and taking calls by hand while driving multiple times for several minutes. Forgot to turn wifi on for the first several hours and blamed it on the company for giving the "wrong password". Kept snapping "This is a VIP vehicle! let's keep it clean!" when i came back with wet feet instead of asking if i needed anything. We spend over $200 and they vaccum after, so no need to nag like it's his home. At least phrase it politely. For such a long tour less commentary would be ideal. We forget most of it after 2 hours anyways. Also too many stops at continence stores. And no hot lunch was a bummer. Had to do with 10 mins at one of the few options at the lagoon at the 3 food trucks around 4pm. Most troubling: At the end, after letting off a family of 4 he knew he would get tipped from, Gummi Lectured 2 people who barely spoke English and myaelf for 3 mins before letting them off bus at the end, about talking and lateness saying they wouldve been stranded and most guides would have left them! It was scary and he made the tour length even longer because of it. Change your driver, shorten the amount of speaking and less stops for shops and it would be a 4 star tour--5 if we could do a hot lunch! Highlights: Canyon (stop 1) & lagoon boat. Disappointing: Diamond beach (tiny glaciers)

Response from the operator: Dear Customer, Thank you for sharing your feedback with us. We have noted your concerns regarding safety and communication. Safety is non-negotiable for us, and driving with an open door or using a phone behind the wheel should never happen. We sincerely apologize for these moments and are addressing them directly with Gummi to ensure strict road safety rules are always followed. We also want to gently share a bit of context regarding timing. On a 16-hour journey covering long distances across Iceland, sticking to the schedule is crucial to keep the day on track and ensure every single traveler gets to enjoy all the stops. Being punctual helps us protect everyone’s experience, though we agree that reminders should always be given with kindness and patience. We truly appreciate your thoughts on the itinerary pacing, Wi-Fi, and lunch options as well. Insights like yours help us fine-tune these long days on the road.

via Tripadvisor