Remembering Srebrenica Genocide

A painful but necessary experience made special thanks to perfect organization

It was an extremely intense, painful experience, difficult to endure but necessary, and I want to point out the extreme skill, professionalism, friendliness, and courtesy of my guide and driver; thanks to him everything was perfect, comfortable, and cozy, I recommend this experience to everyone

via Viator (translated)

Do not forget the genocide, do not let it be forgotten!

To ensure that the massacre in the heart of Europe is not forgotten, you should visit the Srebrenica Genocide Memorial Center and Museum in Potočari, Bosnia and Herzegovina, dedicated to the victims of the 1995 massacre. The former battery factory, a witness to the massacre, has been transformed into a museum and opened to visitors with the support of TİKA (Turkish Cooperation and Coordination Agency). Museum admission is free, please stop by the martyrs' cemetery opposite and offer your prayers. Afterwards, you can visit the museum in the battery factory and see a summary of how genocide, one of the most shameful and dishonorable acts in human history, was carried out. You can easily reach the village of Potočari when traveling from Sarajevo towards Serbia.

via Tripadvisor (translated)

Honest and comprehensive insight into harrowing events

My tour guide was a fantastic companion for the day, providing comprehensive background to the events leading up to the Genocide. His cander and honesty allowed me to comprehend what happened here.

Response from the operator: Dear guest, thank you for your kind review and for taking the time to share your experience with us. We’re very glad to hear that your guide was able to provide you with a comprehensive understanding of the events leading up to the Genocide. We strive to ensure our tours offer both informative and meaningful insights, and it’s wonderful to know that the guide's candor and honesty helped you connect with the history of this tragic period. We truly appreciate your feedback and hope to have the opportunity to welcome you on another tour in the future. Warm regards!

via Tripadvisor

Very good experience with a spectacular guide

We have gone to Srebrenica for study reasons, and we hired the company for the simple fact that going during the day is difficult due to the availability of public transport and the time it takes. We had a guide called Emina Koso Sarajcic (I think is spelled this way). The truth is that his knowledge on the subject was an immense surprise, given that we are history teachers, and we really did not expect so much capacity and wisdom about the massacre, the monuments, and the small and interesting stories that she gave us from the moment we got into the car. It was a very pleasant trip, and we were surprised by her ability to communicate complicated things in a simple and appropriate way. Furthermore, his commitment and attention to the needs of the group was spectacular. I don't usually do reviews on guides, but in this case, it is an obligation because of how much we learned and how comfortable we were. I highly recommend a guide of such quality.

Response from the operator: Dear guest, thank you so much for your thoughtful and detailed review! We’re delighted to hear that your experience with Emina exceeded your expectations, especially given your background as history teachers. Emina’s depth of knowledge and ability to convey complex topics in an accessible way is something we’re truly proud of, and we’re glad it added value to your visit to Srebrenica. It’s wonderful to know that the trip was both educational and comfortable for your group. We truly appreciate your recommendation and look forward to welcoming you on future tours! Warm regards!

via Tripadvisor

Best tour company and guide so far

What a great day! Our tour guide, Saffett, totally made the difference between a good day and a fantastic day. My friend and I have spent our day with an artistically and intellectually talented fellow, great driver, laid back, awesome local knowledge, best music selection (and not too bad in the looks department). I wish we could take him home to Australia (yeah ok, the new wife can come 🙄). And Insider Tours: we had booked and the tour was confirmed. When we arrived at the Insiders Tours office, they had no record of our booking. The didn’t disregard us. They fixed the problem and paid for us to have (good) coffee across the road while Saffett changed his life around to make this tour happen. That is EXCELLENT service and this company truly wants to give good service. (They are also very lucky to be able to use Saffett as a tour guide). Bernadette - Perth, Australia

Response from the operator: Dear guest, thank you so much for your wonderful review! We're thrilled to hear you had such a fantastic day with Safet. It sounds like he made your experience memorable, and we're lucky to have him as part of our team. We'll surely pass along your kind words—though we might have to keep him here in Sarajevo! We apologize for the mix-up with your booking and appreciate your understanding. It’s great to know that our team was able to resolve the situation quickly and ensure your day went smoothly. Providing excellent service is our top priority, and we're glad we could turn things around for you. If you ever find yourself back in this part of the world (or want to take us up on that offer to bring Safet to Australia!), we'd love to welcome you again. Safe travels and thank you once more for your generous feedback! Best regards!

via Tripadvisor