Rainbow Mountain Cusco Full day Tour

Enterprise coup. Did not show up at the agreed time. Nobody's answering the phone. Frustrated because I couldn't make the walk that

I bought the ride, I paid, we matched the schedule and the car didn't show up at my hotel. I came back from Cusco without taking the walk.

Response from the operator: Good morning Mr/Ms Danieli T Rainbow Mountain Vinicunca is closed from March 15 until today, April 29. It continues this way due to a strike by the communities. It escapes our responsibility if you bought with a third party agency (that does not operate the tour) that did not indicate this to you in a timely manner, we are incamachupicchutours.com and we maintain strict control of our passengers, we communicate with them via whatsapp days before or by email from not have whatsapp. Please put your comment in the correct place of the company who attended you. We don't even have an email from you. Best regards Esteban Ramos IncaMachupicchuTours E.I.R.L

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Excellent day with crazy llamas !!

My experience in Cusco and Rainbow Mountain was incredible. Excellent tour guide and very affordable tour. Leandro is an incredible guide who loves to take a lot of pictures and recommends information about hikes and horses.

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Overall experience 5/5

We booked this tour last minute. Yang is very helpful, He contacted us immediately and gave us all the necessary information. Alfret our tour guide for the day, picked us up from our hotel. He was able to communicate with our English and other Spanish speakers. Breakfast and lunch are delicious!!. I want to say thanks a lot to our driver! The road from Cusco to the trailhead was a bit scary, but our driver was great. Overall experience 5/5!

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Do not recommend

We took the tour on 24 April 2021. First, we waited more than 20 min for one of the parties to show up. We waited another 20 min in the van for that same party after lunch was over while they ate birthday cake. We ate at the same restaurant for breakfast and lunch. The food was good; however, there wasn't enough for the last two people in our party of 10 and definitely not enough if you wanted more--at both meals. The temperature in the morning was in the 40's and neither the van nor the restaurant had heat. The hot food at breakfast was cold because it was just sitting out and the guide ignored me when I asked for heat. He also ignored me a second time when I asked if they could do something about the walking sticks slamming up against the walls as we drove. Ultimately I ended up opening the back myself when they had to stop for gas (which they should have already done before they arrived) and reorganizing them so they wouldn't roll around. On the way back it was much warmer and there was no air circulation in the van; however, diesel fumes and dust was somehow blowing in. At lunch all the windows and doors were open at the restaurant. Again, there was not enough food and the food that was available was uncovered and swarming with flies. At the end of the tour we were dropped off about 10 minutes away from our hotel and told to walk back. There was never hand sanitizer available nor were temperatures ever taken. No one on this tour wore their mask in the van and the guide was upfront behind a shield. We were supposed to receive a briefing in our hotel the night before, but just received an email. After the tour was over the guide gave us a 5 min or less informational briefing about the history of the mountain, but nothing prior. I would definitely not recommend this company when there are so many who are so much better.

Response from the operator: Hi! Tammi Many thanks for your feedback, its help us to keep improving our service. I disagree with your comments because the are not through at all and let me to explain all the details. First: You bought a rainbow mountain tour in shared services NOT IN PRIVATE SERVICE. Therefore, we must treat all our passengers in the same way. We offer pick-up from your hotel/hostel or airbnb. The fact that you have been staying in a 4-star hotel does not imply that we give you any preference. We make a pick-up schedule from according to the distances but not to the category of hotel / hostel or airbnb. Second: You did the tour in a pandemic, we did not increase our price and we respect the distance, there were only 10 people in a 21-person van, after the tour the bus is disinfected with a suitable gas, the gas used for disinfection is strong and It will be used in the middle of the route, it would give them burning in the eyes, reactions in their skin, etc. Third: Your briefing was scheduled at 7:00 p.m. we sent you this information 2 days before, just 5 hours before you told us that you would arrive in Cusco at 22:30 p.m. from Machu Picchu, I offered you a WhatsApp call to explain You did not answer the email, then I sent you an email with all guidelines of where you found the bathrooms, how much was the entrance, where you find horse and rent, etc. Fourth: The tour takes place in a small town in Cusco, it is a hike to the mountain, so it is recommended to bring snacks, bottles of water, it is not recommended to eat much in the morning due to the cold, as you indicated, since this can cause problems. stomach we offer the typical hotel breakfast local bread, tea, coffee, milk, fruit salad, butter, jam, etc. Our big apologize for everything.. This review just help us to keep improving our service and become more and more profesional with every clientes. Best regards Esteban Ramos

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Excellent Agency for the mountain 7 colors !!

We booked the 7-color mountain tour through their website, we had doubts about the situation with this Covid pandemic in Cusco since in several blogs we read that it was not being attended to others said that if, in case many doubts for which we chose to go with this agency, we immediately booked the Yang tour our travel assistant contacted us and indicated how the situation was in Cusco and the protocols we should follow them helped us with the purchase of our tickets to machu picchu to book a hotel near the square 100% professional and willing to help thank you!!. the tour starts very early pick you up from the same hotel and comply with all protocols we went in a mini bus only 8 people, breakfast as well as lunch was exquisite, the walk is hard seems endless but worth the landscape is unique. Thank you Yang and the entire team of Inca Machupichu tours.

via Tripadvisor (translated)