Punta Cana Beach Horseback Riding

I Was Terrified!

I was scared and nervous the ENTIRE ride. I specifically asked for the slowest horse and somehow ended up with Little Thugga, who apparently thought he was the leader of the pack and needed to be involved in everything. I talked trash basically the whole time, but the staff was amazing; patient, reassuring, and very kind. Would I personally do it again? Absolutely not. 😂 But if you want a fun horseback riding experience with beautiful views, this is definitely a great option. And watch out for that tall brown horse with the Mohawk. 🥴

via Viator

Horseriding through trial and beach

Amazimg.time with Fausto and co. They really made sure I was safe and comfortable throughout the whole horse ride, they went beyond and also took pics and vid for me personally. Another thing I liked was they called.ypu by you're name whcich was a nice touch. Overall this was one of my best experiences of the trip.

via Viator

wonderful experience!

by far the best excursion of our trip to punta cana from pick up at the hotel to drop off back to the hotel the (guides)cowboys were extremely friendly and nice they don’t pressure you to do anything and the horses are well behaved for the most part they do like going close to each other sometimes but overall 10/10 a great experience

via Tripadvisor

Ocean Views

Beautiful ocean views… I enjoyed the gentle horses and the guides especially Frusto. They took the time to teach us the proper way to guide the horses & also checked on us to make sure we were comfortable. Frusto also assisted in taking videos & pictures for us as well.

via Viator

BUYER BEWARE

I had booked this ride through the jet blue vacation's package. On Sunday of my departure at 9:00 AM, the horseback riding company called regarding our scheduled ride. I explained that I had not even left the United States yet and that my flight would not arrive in Punta Cana until 1:00 PM. The representative acknowledged this. Later that evening, I called to arrange a new time. I requested 1:00 PM Monday but was told 8:10 AM was the only available option. Although inconvenient, I accepted. My 7-year-old daughter and I arrived at the pickup location at 8:10 AM as instructed. We were placed in a vehicle, only to be told that the driver was waiting for six additional guests. We then sat in the parked vehicle for approximately 45 minutes. During that time, I repeatedly contacted the owner and explained that we had already been waiting for 45 minutes. I asked if the driver could simply take us to the horseback riding location rather than continue making us wait indefinitely. I was told we had to keep waiting. Once it hit the 45-minute mark I left. He then rudely told me that since I had paid through JetBlue, I would not receive a refund. Jet Blue was horrified to hear this; they made things right but encouraged me to leave a review so this companies would stop taking advantage of Americans. They found it completely unacceptable that I fulfilled my obligation by arriving at the designated pickup location at the exact time I was given. This horrible company failed to provide transportation or the excursion within a reasonable amount of time. A customer should not be expected to sit indefinitely in a parked vehicle, particularly with a young 7 yr child, because the operator is waiting for additional customers. So if those additional customers didn't arrive in 3 hours, we would be expected to wait for 3 hours??? There are many reputable companies to go with for horseback riding, this one is not one of them. BEWARE

Response from the operator: We sincerely regret that your experience did not meet your expectations, especially traveling with your daughter. We want to clarify that at no point was it our intention to make you wait indefinitely, much less to disrespect you. Our transportation service operates by coordinating the pickup of several customers taking the same excursion, so occasionally it may be necessary to wait for other passengers to arrive before proceeding to the activity location. We understand, however, that a wait of approximately 45 minutes can be frustrating, especially when traveling with a child. We regret that the situation ended this way and we take your feedback seriously, as it helps us review our pickup processes and customer communication. We are also glad to hear that JetBlue was able to assist with the refund issue. We respect your opinion and regret that you had a negative impression of our service. Our goal is always to provide a pleasant and safe experience for all our customers

via Tripadvisor