Private transfer from Basel to Zurich with 3h Sightseeing Stops

Great transfer

Great way to travel between hotels. Our driver Pascal was very friendly and took great care of us. He took us to beautiful places on our journey

via Tripadvisor

Positive review

Today went very smoothly. I was impressed with Martin our driver. He was excellent! Very kind, punctual, knowledgeable, super careful and reliable. All of his recommendations to stop off at on the way to Zurich were very good choices. We would recommend Martin your driver and your very reliable and great service. Thank you kindly again

via Tripadvisor

Wonderful experience. A great day!

The transfer was delightful. Joseph our driver could not have been more helpful and accommodating. The two towns we visited were as described. Quaint and delightful.

Response from the operator: Hi, Roberta. Thank you for your lovely review! We’re delighted to hear you enjoyed the transfer and that Joseph made the experience so pleasant. We’re glad the towns met your expectations and hope to welcome you again soon.

via Tripadvisor

We were not given an...

We were not given an English speaking tour guide. As a matter of fact, we had no touring at all.. I did address it with Europe journeys and they said that they were going to speak with you, about this issue. We were very disappointed that we had no Tours and paid a lot of money..

Response from the operator: Thank you for your review. We must respectfully state that this feedback is not fair, as the service provided fully matched the product description shown on Viator. This experience is clearly described as a private transfer with sightseeing stops, not a guided tour. As explicitly stated multiple times in the listing, the service includes an English-speaking local driver, not a licensed tour guide, and does not include guided walks, structured commentary, or organized touring. During your experience, you were provided with: a private transfer, the agreed sightseeing stops, free time at each location, and an English-speaking local driver. All elements of the service were delivered exactly as advertised. We understand that disappointment can occur when expectations do not align with the product booked. However, expecting a guided tour when the product clearly states otherwise is not a failure of service, but a misunderstanding of the product details. For this reason, we strongly encourage future travelers to carefully read the product description before booking, to ensure the experience matches their expectations.

via Viator

Avoid This Transfer

Avoid this tour. It is not what it says it is. The two stops were seen in a few minutes not an hour and a half each. The second stop at the abbey was a total bust. The entire abbey was under construction. Our driver tried his best to accommodate us and he was great but the logistics of the transfer were terrible. I repeatedly told the folks 3 people, 3 large suitcases and 3 medium suitcases. The driver showed up in a Tesla Model S. To the driver’s credit, he got everything in the car but my wife and I were crammed in the back seat along with a couple bags. Moreover the tour operator gave the driver the wrong pickup address. Just a total mess and NOT worth the hundreds of dollars we paid for the transfer. The only good thing about it was the driver doing his best to accommodate us.

Response from the operator: Thank you for your feedback. Before responding, we conducted a detailed review of all communication, booking information, and the execution of the service. This review clearly shows that all essential details were provided accurately and on time, while the complications that occurred resulted solely from information being overlooked or shared too late by the customer. Here are the facts: • The vehicle type and luggage capacity were clearly stated. A sedan for 1–3 passengers accommodates up to 3 suitcases. Your group traveled with 6 large/medium bags, which exceeds the booked vehicle’s capacity. This information is clearly listed in the product description and reiterated in our welcome message, where we also advise guests to request a larger vehicle if they have additional luggage. Choosing an undersized vehicle was therefore a customer decision, not a service failure. • The pickup address was changed by the customer on the morning of the service. Such a last-minute change significantly complicates logistics for any transportation provider. Despite this, our team and driver responded promptly and professionally, ensuring the service ran smoothly. It is important to note that this issue originated on the customer’s side, yet we resolved it efficiently. • The duration of sightseeing stops is entirely up to the traveler. If you chose to stay only a few minutes instead of the suggested 1.5 hours, this is a personal choice — not a service issue. • Attraction availability is the traveler’s responsibility — and we even offer assistance. The listing clearly states: “Please independently verify the opening hours and ticket availability.” This was also included in our welcome message, where we explicitly offer: “If you are unsure, contact our operators and we will verify it for you.” This option was not used. Temporary closures or construction work are beyond any transportation provider’s control and do not reflect the quality of the transfer. • Your driver did an excellent job. You mentioned in your own review that the driver did his best and was great. We appreciate this — our drivers are professionals and always aim to provide the best possible experience. • The service delivered matched the product description exactly. A private transfer, a sedan for 3 passengers, sightseeing stops, an English-speaking driver, and all taxes and fees included. The listing was transparent, and all information was delivered in advance. We regret that your expectations did not align with the clearly stated service description. Our team fulfilled everything correctly, even with last-minute changes and exceeded vehicle capacity. Thank you for your understanding. Jan

via Viator