Private tour to Cognac - a delight for discerning gourmets

Pleasant Surprise!

I stumbled on cognac houses by mistake, thinking these were wineries, however it was a very positive experience! Bordeaux was our favourite for the cognac variety - we learned the whole making process and got to try all from Bourdeilles to Bordeaux!

via Tripadvisor

Worse tour ever! Do not book!!!

We have a lot of experience hiring trips via Viator, both in Europe and our home country of America. This “luxury cognac tour” is by far the most expense, and the very worst, Viator trip we have ever booked. Avoid this guided trip, and the company behind it, Tour Up in Europe, at all costs. And Viator, if you cared about the customer experience at all, you should block them from your website. So, what made this trip awful? The guide and driver were the same person, but they performed both roles and deserve to be rated in each. Driver: Overall Grade is F • The driver was easily distracted and a poor driver. A very bad combination. He would follow much too closely and pull out into oncoming traffic. An accident was only prevented on multiple occasions because of the car’s automatic braking system. • He did not know the region or areas that we were in and constantly missed turns and destinations. Guide: Overall Grade is F • It was a Cognac tour and he knew nothing about cognac or the region we were in. • He didn’t know the area so couldn’t plan. Everything, other than the previously arranged cognac tours, were done at the last minute and in a haphazard and reckless fashion. • Lunch was a last-minute affair with him taking us to places that were booked or closed. When we finally got lunch, it was hardly a class place, and not what you would expect for a “luxury” experience. • He put no planning into this trip and didn’t have the knowledge to do so even if he had tried. Tour: Overall Grade is F- • We paid extra for a luxury car, but I suspect the driver waited until the last minute to book it, so we ended up with a Ford Mustang. In my mind a Ford Mustang is not a luxury car. As I said above, the most expensive and worse Viator trip we have ever had. We have Booked Viator trips throughout Europe over the years and we do know that most services are professional, courteous, and well prepared. Nothing about this trip was that.

Response from the operator: The company acknowledges the customer's dissatisfaction but finds the refund request unwarranted. The tour was conducted in a new Mustang Mach-e, a premium vehicle that ensured both comfort and safety. The itinerary included visits to two of the most renowned Cognac houses, as described, with tastings included. Due to the hot weather, it was suggested to adjust the tour to include a scenic drive and a visit to the nearby village of Saint Emilion, a renowned wine destination, at no additional cost. It is not stated in the tour description that the company is obliged to book a restaurant for lunch in advance. However, the company does accommodate such requests for customers who ask, as a complimentary service. In this case, the customer did not respond to the initial message — "hello, what are your particular interests to tailor the tour for you even better" — sent before the tour. As a result, on the day of the tour, restaurant options had to be searched for, and unfortunately, the customer’s preferred places were fully booked. Throughout the trip, refreshments, including water, soda, and iced tea, were made available in the vehicle. All services were delivered as advertised, and efforts were made to ensure a high-quality experience, despite the customer’s claims.

via Viator

Great experience

This was a surprisingly great tour. The guide Nicholas is knowledgeble, flexible and very pleasant. I plan to go back again next year.

via Tripadvisor

Cognac with Tour Up in Europe ❤️

It was a very decent experience, with a wonderful guide who new so much about the region. We even had some time to pass Saint Emilien on our way back. the tour at each cognac house was with a knowledgable sommelier. The tastings - mmmm, so good, especially my grandfather appreciated it, who is a fan of Cognac #1. Thanks to this supplier we had an unforgettable day and my grandparents managed to see something that they were dreaming of.

via Tripadvisor