Private Tour of the Alhambra of Granada with Official Guide

An unforgivable error that prevented us from visiting the Nasrid Palaces.

On April 9, I booked and paid for six tickets for the full tour of the Alhambra, including the Nasrid Palaces and the Generalife, scheduled for August 15 at 12:30 PM. The non-refundable booking had been duly confirmed. During the night between August 14 and 15, an earthquake occurred, and at 10:00 AM, we received a notification indicating the temporary closure of the site for necessary inspections. At 11:30 AM, I personally contacted the agency for updates, and only then was I informed that the Alhambra had reopened. No one from the agency had called or written to inform us. The official notification of the reopening arrived only at 12:30 PM: if I hadn't called, we would have missed the visit entirely. The most serious aspect, however, was discovering at the entrance that the agency had purchased the tickets for the wrong date: they actually showed July 15 instead of August 15. The tickets had been delivered directly to the guide that same day, without being sent to us beforehand, and therefore we had not had any chance to verify the error. Upon checking, naturally, the tickets were not valid. Since the entries to the Nasrid Palaces were already sold out, we were only able to visit the Generalife, missing out on the very main and most anticipated part of the Alhambra. The agency fully acknowledged its error, but decided to refund us exclusively for the portion related to the Nasrid Palaces, withholding the cost of the visit to the Generalife. I found this choice to be truly lacking in class. We had organized two days in Granada specifically to visit the Alhambra and had booked four months in advance. Considering that one does not return to Granada every day and that the poor service was caused exclusively by an error on the part of the agency, it would have been correct to provide compensation; at the very least, a full refund of the ticket would have been a dutiful gesture. The only truly positive aspect was our guide, Emilio: very knowledgeable, professional, and engaging. I recommend him without hesitation, but I suggest booking him through another tour operator.

via Tripadvisor (translated)

Christian is a top guide

Christian was absolutely amazing - very authentic, knowledgeable, friendly, and informative. We learned so much and could not imagine an Alhambra experience without a guide like Christian!!

Response from the operator: Thank you very much for your wonderful review! We are delighted to know that you enjoyed your private Alhambra tour with Christian and that his knowledge, kindness and authentic way of guiding made the experience so special. We will gladly pass your words on to him. You can discover more experiences at www.mytoptour.org Best regards, The My Top Tour team

via Tripadvisor

SCAM IN THE TICKET CHARGING

Good morning: We visited the Alhambra on May 16 with Cristina, and it was truly entertaining. The bad thing is that we paid for the complete visit, and it was not so. Be very careful when purchasing tickets because the confirmation email does not specify the route we would take, which meant we could not complain before being there with a huge line of people waiting to collect the tickets. They also did not inform us about the route we would take when they handed us the tickets. It was only once we were inside that we were told our tickets did not include the complete route (we paid €100 per adult for three of us and €50 per child, and the option for a complete visit was marked). I have written to customer service twice and have not received a response from them. In the chat on the website, they indicate that the price we paid is for the complete visit, but customer service has not said a word. It is truly a shame because we were very excited to do the complete visit, and we were left wanting, but since it was an error on their part, the least I expect is a response and a refund of the difference between one route and another.

via Tripadvisor (translated)

Excellent tour

I did the guided tour with Jesus. He is an excellent guide, he takes his profession very seriously, he has been very kind and attentive, he has told us the history of the Alhambra and very interesting stories. The tour has become very enjoyable. I would repeat!

Response from the operator: Hola Abril, ¡muchísimas gracias por tu reseña! 😊 Nos encanta saber que la visita con Jesús fue tan amena y que os llevasteis historia y curiosidades que hacen que la Alhambra se viva de verdad. ¡Ojalá repetir pronto! 👉 www.mytoptour.org Saludos, Tu equipo de My Top Tour

via Tripadvisor (translated)