Private Full-Day Amalfi Coast Tour from Amalfi

Bad Experience with Amalfi Coast Tours and Viator

Attention Amalfi Coast visitors! Under no circumstance should you even consider booking anything with Amalfi Coast Tours. They are a fraudulent company and you will not receive the service you thought you were paying for. In April we prepaid $824 for a full day tour of the Amalfi Coast with an English speaking guide. Today we were picked up in Amalfi for the so called tour by an individual who said he was only a driver and basically spoke no English. Our “tour” basically was only a one hour unaccompanied stop in Positano and a one hour unaccompanied stop in Ravello. That’s it! No history of the area, no stops for photo ops and no historical sites. We aborted the tour after the Positano stop. We called the tour operator office and demanded a refund because this is not what we paid over $800 for. The person we talked to said he would have to talk to his manager and he would call us back in 2-3 minutes. Of course, we never received a call back. We received several arrogant texts from the tour operator in our attempt to get our money back. One even said we maybe should stay home. You also need to be cautious of Viator because they are the company we booked through. They gave been no help and they are supportive of the fraud that’s being perpetrated on unsuspecting visitors by the Amalfi Coast Tour company. I am now preparing to take legal action against these fraudsters.

Response from the operator: Dear Customer, We are sorry to read your review, but we must clarify several inaccuracies in your account. The service you booked was not a private guided tour with a licensed English-speaking guide. As clearly stated in the tour description, the service included a professional driver with conversational English appropriate for transportation services, not a private tour guide providing historical explanations or accompanying guests during visits. The itinerary also clearly specifies the stops and free time in the various locations along the Amalfi Coast. At no point was a private guide, guided visits, historical commentary, or accompaniment in Positano and Ravello included in the package you purchased. We respectfully encourage future travelers to carefully read the full tour description before booking, so that the service expectations match exactly what is being offered. We are particularly surprised by your accusations of fraud, as the service delivered was consistent with the description published at the time of booking. Furthermore, the vast majority of our guests leave extremely positive reviews about our tours and customer service, which accurately reflects the experience normally provided. While we respect your right to express your opinion, dissatisfaction arising from expectations that were not included in the purchased service cannot reasonably be attributed to our company. That's why Viator denied your refund request. We wish you all the best for your future travels. Kind regards, Amalfi Coast Tours

via Viator

Amalfi Coast Holiday

Really well organized by Antonio. The Van was very comfortable and the Driver could speak English and was amazing. We had a good time touring the towns and had a great time.

via Tripadvisor

Highlight of my Amalfi coast experience

This was the highlight of my trip On the coast. It was a great opportunity to see the best views of the beautiful coast in the most fashionable car, taking great pictures. Had the chance to see many smaller towns like Praiano, Amalfi,Fiordo Di Furore. I was picked up from minori. Antonio was very pleasant and also was a great tour guide. He is a great photographer too! Highly recommend. Got to spend sometime in the busy positano which was good.

via Tripadvisor