Private Catamaran Charter with Transfer, Buffet and Snorkeling

A Highly Unprofessional and Concerning Experience with Monte Cristo Catamaran

Our experience with Monte Cristo Catamaran was deeply disappointing and fell well below the basic standards expected from a recreational tour service. During the trip, due to what appeared to be poor safety conditions and inadequate management of the environment, I suffered a fall. While incidents can happen anywhere, what made this situation unacceptable was the way it was handled afterward. The individual responsible for operating the vessel failed to demonstrate basic professionalism or responsibility in managing the situation. Instead of addressing the issue appropriately, his behavior added to the discomfort and concern. Additionally, a woman present at the location, who one would expect to act in a supportive and calming manner in such circumstances, responded in a way that was inappropriate and escalated the situation—particularly in front of my wife and child. This created an unnecessarily stressful and unpleasant environment for my family. Rather than offering a simple apology or taking responsibility, the response we received was dismissive and, at times, accusatory in tone, which significantly worsened the overall experience. From our perspective, this raises serious concerns regarding: Safety standards Staff training and conduct Ability to handle incidents professionally Given the nature of what occurred and the way it was handled, we are currently reviewing this matter through appropriate legal channels and considering further action to protect our rights. Based on this experience, I cannot recommend this service—especially for families expecting a safe and professionally managed outing.

Response from the operator: Dear Customer In order to figure out what actually happened please provide your date and time of travel with us. Thank you.

via Tripadvisor

50th birthday celebration! Amazing day!

We celebrated a 50th birthday and it was an absolutely amazing day. Everything was very well organised, we were picked up on time, and the crew were so friendly and welcoming. There were loads of drinks, the food was excellent, and we were lucky enough to see lots of dolphins too. A truly special experience from start to finish.

via Viator

Last-minute cancellation & poor communication

Our boat trip (9:30 AM) was cancelled at 9:00 AM due to “unexpected waves,” after we had already taken the bus to the harbor. The boat wasn’t even at Playa de las Américas harbor, which suggests this cancellation was known in advance. We’ve done this trip three times before, so the way we were treated was surprising. When we said we were disappointed, the woman in charge started shouting at us on the phone. Completely unprofessional.

via Tripadvisor

Wonderful

Staff were very friendly and constantly asking if we needed a top up of drinks (alcoholic or non-alcoholic). They knew exactly where to find a large amount of whales, although no dolphins. The water was warm to swim in and very clear. I chose not to use the snorkelling equipment provided but I imagine the people who did were able to see a lot. The group size was very ideal as it wasn’t very big and there was a lot of room. The transfer from the hotel was also very efficient. I was hungover and perhaps didn’t get the full benefit but would definitely recommend to anyone wanting a more chilled out boat trip.

via Tripadvisor

Was absolutely amazing...

Was absolutely amazing the team was great from pick up to drop off. Was kept updated from the day before with collection time, the team on board made sure the entire party was well looked after as a few felt sea sick. Couldn’t ask for a better team would do it all over again.

via Viator