
Private All Access 9/11 Ground Zero: Tour, Museum & Observatory
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September 2026
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Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
4.9/5
Based on 79 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Private All Access 9/11 Ground Zero: Tour, Museum & Observatory worth booking?
Private All Access 9/11 Ground Zero: Tour, Museum & Observatory is a 3-hour experience in New York, United States, from $335 per person. It scores 66 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.9/5 rating across 79 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 66 / 100
- Rating
- 4.9/5 (79)
- Duration
- 3 hours
- From
- $335 per person
This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when th
What you get
About this experience
This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell. You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your private guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath. Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower. In the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.
What's included
Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- A private guide who shares stories about their personal connection to 9/11
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
Not included
- Gratuities
What you'll see and do
St. Paul's Chapel
The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.
15 minutes here
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent.
30 minutes here
The National 9/11 Memorial & Museum
Skip the line to enter the 9/11 Museum where you’ll take a self-guided tour through the collections of media, memorabilia, historic artifacts, and more.
30 minutes here · Admission included
One World Observatory
Ride the "SkyPod" elevator up 1,250 feet to see breathtaking views of Manhattan from This 360-degree observation deck. The deck spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.
60 minutes here · Admission included
Where it starts and ends
Meeting point
New York
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Mon, Wed, Thu, Fri, Sat, Sun
- Group size
- Up to 15 travelers per booking
- Operated by
- ExperienceFirst
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- A moderate amount of walking is involved. Please wear comfortable shoes
- Please dress appropriately and bring layers in case of cold weather
- Children 5 and under free with paid adult ticket
Photos






What travelers are saying
Outty’s summary of the themes that recur across 79 traveler reviews. Written by us, not quoted from reviewers.
Knowledge and storytelling
9 mentionsReviewers describe the commentary as informative rather than scripted.
The guide
7 mentionsTravelers single out the guide as the reason the experience works.
Small groups
2 mentionsThe group size is repeatedly described as intimate rather than packed.
Traveler reviews
79 verified traveler reviews for Private All Access 9/11 Ground Zero: Tour, Museum & Observatory. Ratings and reviews provided by Viator and Tripadvisor.
Best, most personal tour I’ve experienced
We went on All Access tour with our guide Ray. He was working downtown on 9/11. He was incredibly informative and knowledgeable about that day and also NYC. He’s a lifelong New Yorker. Ask for his tour!!
via Tripadvisor
Outstanding Tour with Alice
Tour guide Alice was excellent -positive, professional, informative and enthusiastic. Whole 9-11 memorial tour exceeded expectations
via Tripadvisor
Important tour
Incredible tour with knowledgeable guide who was respectful in his explanations of what occurred on 9/11. Thanks Jake!!!
via Viator
Best tour by far
Absolutely amazing,best tour of our holiday. Our guide Rob was the best,so knowledgeable. We wish we could have spent longer with him. Such an interesting man who really knows everything there us to know about 9/11. Made us feel as if we were there,made it all very real. Thankyou so much.
via Viator
My husband and I took a...
My husband and I took a private tour with Paul and he was absolutely incredible. He shared really great stories, history even about New York. He was a wealth of knowledge and super friendly. I would highly suggest booking this.
via Viator
Good to know
- Duration
- 3 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Mon, Wed, Thu, Fri, Sat, Sun
- Price range
- $335 to $534
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 28
- Verdict
- Solid Choice
Why this scores 66
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Private All Access 9/11 Ground Zero: Tour, Museum & Observatory: questions travelers ask
Practical detail on this experience, plus the wider planning questions for New York.
How much does Private All Access 9/11 Ground Zero: Tour, Museum & Observatory cost?
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Prices start at $335 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Private All Access 9/11 Ground Zero: Tour, Museum & Observatory take?
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Plan for about 3 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.
Is Private All Access 9/11 Ground Zero: Tour, Museum & Observatory worth it?
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It holds an Outty Ranking of 66 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.9/5 across 79 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in New York, and how flexible the cancellation terms are.
Can I cancel or reschedule Private All Access 9/11 Ground Zero: Tour, Museum & Observatory?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Private All Access 9/11 Ground Zero: Tour, Museum & Observatory suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 3-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Private All Access 9/11 Ground Zero: Tour, Museum & Observatory?
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Around 28 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 3-hour experience runs outdoors or after sunset.
Where does Private All Access 9/11 Ground Zero: Tour, Museum & Observatory start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in New York?
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New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Grand Canyon VIP Helicopter Tour, Half-Day Bus Tour of NYC Top Highlights, NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit New York?
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September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in New York?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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