Private Airport Transfers in Paris

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Our Driver Earnest was great, he was so great we booked him specifically a couple of times while we were in Paris. Earnest was very knowledgable about the History, of Paris the current events and also areas where tourist would like to visit. We asked Earnest many question which to he had all the answers, he also suggested some restaurants we should try out. Everything Earnest suggested did not disappoint. Earnest was very courteous, kind, and professional, he took the extra time to assist my elderly father as well as our baby. I would highly recommend Earnest and his employer they provide great service, value and knowledge of the city.

Response from the operator: Thank you so much for this wonderful and detailed review! We’re absolutely delighted to hear that Earnest made such a positive impression during your time in Paris. It means a lot to know that you chose to book him specifically on multiple occasions. We’re especially happy that his knowledge of Paris, history, local attractions, and restaurant recommendations helped make your trip even more enjoyable. We’ll also be sure to share your kind words about the care and assistance he provided to your elderly father and baby. Earnest’s courteous, caring, and professional service reflects exactly what we strive to provide to our guests. Thank you for your trust, recommendation, and kind support. We look forward to welcoming you and your family back to Paris! Team : Win

via Tripadvisor

My Honest Experience with Win Transfers After multiple Trips to Paris

I have had mixed experiences with Win Transfers, enough that I have decided not to use them anymore. I travel to Paris frequently and have used their service at least six times, so I believe I can fairly assess both their reliability and the overall quality of their service. 1. Reliability Win Transfers has always picked me up, but do not expect your driver to be waiting for you when you exit customs. I have used them for airport pickups approximately four times, and not once was the driver there when I arrived. I typically had to wait between 15 and 20 minutes before someone showed up. For hotel to airport transfers, however, they have always been punctual. I have never had to wait for a pickup or worry about missing a flight. 2. Professionalism This is where my experience has been the most inconsistent. Some drivers have been excellent. They were professional, courteous, and exactly what I expected from a private transfer service. Others were acceptable but nothing exceptional. Unfortunately, one experience was genuinely alarming. On my most recent airport transfer, the driver repeatedly spat out the window and constantly cleared his throat throughout the ride in a way that made both me and my children feel nauseous. He drove aggressively and became so frustrated with traffic that he turned onto a one way street going the wrong direction. He then started taking back streets that were unfamiliar to me, which was frightening. Eventually he returned to the main road, but that experience made me realize that Win Transfers most likely contracts with independent drivers who use their own vehicles. You simply never know who you are going to get. The level of service is simply not consistent. I would not consider it executive transportation. Sometimes it is better than taking a taxi, but not always. 3. Vehicle Cleanliness This has also been inconsistent. Some vehicles have been spotless, and the drivers were well dressed and professional. Others, including my most recent transfer, arrived dirty both inside and out and did not reflect the level of service I expected from a private transportation company. Overall After multiple trips, my impression is that Win Transfers is not a company with its own fleet of drivers. Instead, it appears to subcontract rides to individual drivers, which results in a highly inconsistent experience. One thing I can say with certainty is that, despite using them several times for airport pickups, my driver has never been waiting for me when I exited the terminal. As a 50 year old woman who frequently travels alone with my children, having someone there waiting for us is one of the main reasons I choose to book a private transfer instead of simply taking a taxi. Waiting outside security at the airport for 15 to 20 minutes defeats much of the purpose and adds unnecessary stress. I have traveled with Win Transfers enough times to make what I believe is a fair assessment of their service. If you are simply looking for transportation that is sometimes a step above a taxi, then Win Transfers may be a reasonable option. If you are looking for consistently professional, reliable, and clean executive transportation, I would recommend looking elsewhere, as I have decided to do.

via Tripadvisor

Communication stinks

Driver was not visible at our arrival. It was difficult to get in touch with Viatour. You should give customers a phone number to call to contact the provider. It was very annoying!

Response from the operator: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your arrival. We understand how frustrating this situation must have been. For clarification, we had provided our contact number and the driver's contact details before your service. Our driver and our admin team made several attempts to reach you by phone and message but unfortunately were unable to get a response. Additionally, no contact number was included in your booking, which made it more difficult for us to communicate with you directly. We are always committed to ensuring a smooth pickup experience for our guests, and we appreciate your feedback as it helps us continue improving our communication process. We hope to have the opportunity to provide you with a much better experience in the future.

via Viator

Excellent communication

The car (Mercedes) was clean and in great condition. The driver was courteous and careful. What really says Win apart is the excellent communication. Everything is checked and double checked and handled professionally. Definitely worth the small premium over taxi.

Response from the operator: Thank you very much for your thoughtful review. We’re delighted to hear that you enjoyed the comfort and cleanliness of our Mercedes vehicle and appreciated the professionalism of our driver. At Win Transfer, we place great importance on communication, reliability, and attention to detail, so it truly means a lot to know that these efforts stood out during your experience. Your kind recommendation and support are greatly appreciated, and we look forward to serving you again in the future.

via Tripadvisor

Best service ever!

We had an excellent experience with Win Transfer Paris. The service was spotless, punctual, and extremely professional from start to finish. I was initially a bit worried because we booked without a formal recommendation and found them online — but they exceeded all expectations. The vehicles were immaculate, the drivers were courteous and knowledgeable, and everything ran perfectly. We used their services for airport transfers and also booked a 6-hour private city tour, which turned out to be the best decision ever. It was comfortable, efficient, and allowed us to see so much of Paris without stress. I will definitely use their services again and have already recommended them to my boss. Highly reliable and truly top-level service

Response from the operator: Thank you so much for your wonderful and detailed review. We’re truly delighted to hear that your experience with Win Transfer Paris exceeded expectations, especially as a first-time booking made online. It’s great to know that you enjoyed both your airport transfers and private city tour, and that our vehicles, drivers, and overall service helped make your time in Paris comfortable and stress-free. Your kind words about our professionalism and reliability mean a lot to our entire team. We sincerely appreciate your recommendation and trust, and we’re especially grateful that you’ve already shared our services with your boss. We look forward to welcoming you again on your next visit to Paris.

via Tripadvisor