Pink Lake Tour from Las Coloradas with lunch and boat ride

Natural Mexico

Really good driver and guide was excellent as was the salt lakes, flamingos, food and crocodiles - a really great day

Response from the operator: Hi Damian, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the salt lakes, flamingos, crocodiles, food, and the experience overall. We’re glad you had such a great day exploring this beautiful part of Mexico, and we hope to welcome you back for another adventure soon!

via Viator

Great Experience

Only reason I gave it 4 stars was because we spent 9 hours on the Bus out of the 14hr trip. We feel perhaps two separate smaller buses one direct from Cancún would have saved at least two hours. Experiences were very worthwhile though.

via Tripadvisor

Rio lagartos y las coloradas

Everything was included except $27 dollars in tax fees, overall was great everyone was super friendly George our guide was amazing same hometown my dad is from and very knowledgeable

via Tripadvisor

Confusing pick-up, discrepancies for additional charges, tour guide gives no commentaries on the tour

Terrible experience. Upon booking, the website had said $20 USD per person for the federal reserve tax. When they used WhatsApp to message me with the booking confirmation, they changed the price to $24pp. I messaged back a pdf of their booking webpage and asked that they conform to the price that was listed when booking, but their response was to change the price listed on the website and ignored my message. I asked if this fee is paid by cash or credit card, and they said both work. The night before the tour, I texted the WhatsApp number again to ask for bus and driver details so that I know who and what to look for in the morning pick up, but my messages were ignored. In the morning, I texted 30 mins before scheduled pick up time to ask, and no response. We waited outside the hotel. 5 minutes after the scheduled pick up time, we get a WhatsApp call frantically asking us where we are, told us that the bus is outside the hotel, and saying that the bus will leave without us. We told them that we’ve been waiting outside the hotel but there was no bus. I sent them a video of where we were (there was no bus) and asked for the driver’s information and location, but the caller from the tour agency only repeated that the bus is right outside and will leave in a minute. Turns out the bus was a block away from the hotel (smart oasis) and across the street. As soon as we got on the tour guide asked us to pay $24pp of the federal reserve tax. Again I asked why there is a discrepancy between the listed price at time of booking and the current price, and the tour guide said this is what the company told him to charge. I then asked to pay in card, and he said that’s fine, I will have to pay $24pp on site at Las Coloradas. At Las Coloradas, he led us to the ticketing counter and said there is an added 5% fee for using card, and that the price is now $26 per person. I then asked to pay with cash. The tour guide insisted that the price is now $26 instead of $24 due to the difference in currency exchange rates between Cancun and Yucatán. This didn’t make sense; if I had paid him in cash on the bus and the currency exchange rate makes the price $2 higher in Yucatán, when the tour guide hands the $24 federal reserve tax in cash over to the ticketing counter at Las Coloradas, does that mean he’s paying $2 extra per person out of pocket? I asked him that and he said currency exchange rules are complicated. Feels like this tour guide is scamming or trying to make money from the price difference. I then talked to the ticketing counter at Las Coloradas in Spanish and the staff there said that the tax is $24pp. This experience left a sour note from the very start of the tour. In terms of the tour overall, the itinerary was packed and the activities were decent, but not enough time at each stop. The mud bath is extremely underwhelming: they give you a small bucket of clay and you take some in your hands and smear it on your body. The lunch was also quite underwhelming. The “guides” at Las Coloradas are just workers who can help take pictures; there was no guided tour or explanations. I was also expecting commentary or explanations of the sites we are visiting and the local culture, but our tour guide did not do that. At the end of the night, they dropped some passengers off on the side of the highway because the ramp to their hotel was closed, which felt dangerous especially because there was not much lighting. My group got dropped off across the street from our hotel, the whole tour being 15 hours. Between the discrepancies in pricing, lack of explanations and commentaries during the tour, and the rushed itinerary despite a very long day, the experience was unpleasant. I would not recommend this to others.

Response from the operator: Thank you for your honest feedback. It’s disappointing to know we didn’t provide the level of service we aim for. Your insights help us improve, and we’d like to learn more about your experience to prevent this in the future. Please feel free to reach out to us directly. So far we have no report on this situation, so we request you the following information to verify: - Booking Reference - Lead Traveler’s name - Date of the activity - Name of the tour guide (in case you have it) - E-mail We thank you for your cooperation.

via Viator

Wonderful trip can’t be forgotten !

The trip is unforgettable! Nice tour leader and great driver. The trip was very smooth. Thanks Viator to introduce such nice tour for customers.

Response from the operator: Thank you for your kind words and for choosing us for your adventure! We’re so glad that you enjoyed every moment. Our team works diligently to make each experience unique, and we’re thrilled to hear it made a difference for you. Looking forward to creating more memories together!

via Viator