Overnight Sunrise Tour to Mount Sinai from Sharm El Sheikh

Deluxe Travel is a bad agency. Overnight trip to sainte Catherine monastery from Cairo

Although the site of the monastery of Saint Catherine and the Sinai are exceptionally beautiful, the services provided by Deluxe Travel offer very disappointing value for money. The agency's name is misleading, as this trip falls far short of luxury standards. The price of 240 euros per person for two days is particularly high for Egypt and should guarantee impeccable service, which was not the case. The drivers spoke no English, and a policeman accompanied us for the two days without our being informed in advance. Entrance to St Catherine's Park only costs 5 dollars and food prices in Egypt are still very low, allowing us to eat well for 3 to 4 euros per person. It is therefore legitimate to wonder where the travellers' money is going, giving the impression that the agency is exploiting the tourists. What's more, bottles of mineral water were only provided for the first day, and meals during the 6-8 hour journeys were not included. Given the price we were charged, it would have been justified to include tips for the drivers. Information on the tour programme was also inadequate, and none of the drivers spoke English. The dinner on the first evening, although correct, did not reflect a luxury service commensurate with the price paid, and drinks were not included. In addition, the price of drinks at the hotel was exorbitant for the price we paid. Voyage de 2 jours au monastère de sainte Catherine. Bien que le site du monastère de Sainte-Catherine et le Sinaï soient d'une beauté exceptionnelle, les prestations de l'agence Deluxe Travel présentent un rapport qualité-prix très décevant. Le nom de l'agence est trompeur, car ce voyage est loin de répondre aux standards du luxe. Le tarif de 240 euros par personne pour deux jours est particulièrement élevé pour l'Égypte et devrait garantir un service irréprochable, ce qui n’a pas été le cas. Les chauffeurs ne parlaient pas anglais, et un policier nous a accompagnés durant les deux jours sans que nous en ayons été informés à l'avance. L'entrée au parc de Sainte-Catherine coûte seulement 5 dollars et les prix de la nourriture en Égypte restent très bas, permettant de bien manger pour 3 à 4 euros par personne. Il est donc légitime de se demander où passe l'argent des voyageurs, donnant l'impression que l'agence exploite les touristes. De plus, des bouteilles d'eau minérale ne nous ont été fournies que pour la première journée, et les repas pendant les trajets de 6 à 8 heures n'étaient pas inclus. Étant donné le tarif demandé, l'inclusion des pourboires pour les chauffeurs aurait été justifiée. L'information sur le programme de visite était également insuffisante, et aucun des chauffeurs ne parlait anglais. Le dîner du premier soir, bien que correct, ne reflétait pas un service de luxe en rapport avec le prix payé, et les boissons n’étaient pas incluses. De plus, le prix des boissons à l'hôtel était exorbitant pour le niveau de vie en Égypte, soulignant encore une volonté d'exploiter financièrement les touristes. Enfin, après la randonnée sur le mont Moïse et la visite du monastère, nous étions debout depuis 0h30 et avons rejoint l'hôtel à 9h15. Les chauffeurs ont tenté de nous presser pour repartir au Caire sans nous laisser le temps de prendre un petit-déjeuner ou de nous rafraîchir. Il a fallu insister fermement pour pouvoir repartir à midi. L'agence devrait réduire de moitié son tarif pour cette excursion et a minima augmenter la qualité de sa prestation !

Response from the operator: Dear Valued Cistomer, Thank you for taking from your time to review our services on TripAdvisor. We always pride ourselves in excellent customer satisfaction and we regret we nailed it with you. Reading your review you are complaining about quality of service. You have received the VIP service that our clients get. Your trip has been seamless without any issues you have been assigned two drivers for your safety with all associated costs to accompany you for the long drive. Police permissions have been issued accordingly and you were assigned a special police security guard from local police to make your trip perfect without any stops at check points. All checkpoints on the way have been informed you are the guests of Deluxe Travel otherwise you could have been returned back to Cairo or waited for hours for further investigations which is the case of tourists who take local buses. If you were looking for budget tours you could have considered taking a local bus. Additionally your accommodation was in the best hotel in the area of Saint Catherine. We find nothing against us in your review as you received all services as Clearly indicated in the itinerary which you read and booked accordingly. After booking you revised all items in the itinerary with our tour operater and if you had any concerns or you believed that services listed are not adequate, or price is high you could have canceled before starting your trip which infact you did not. You took all meals as listed in the itinerary. Extras you have to pay for. Your booking is without a tour guide, drivers are required to speak basic English and follow instructions and not to build conversations with clients. Before starting your trip you were complaining to have extra meals not listed and after finishing your trip you asked to take a refund with your fellow travelers or else you will write 6 bad reviews screen shots of conversation are available for your reference. If you found our services expensive and the hotels we choose are beyond your affordability you could have considered cheaper options available that suits your requirements. Your trip was bespoke with all safety measures considered and coordination with authorities have been undertaken to give you VIP service we are known for.

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Highlight of my Egypt Adventure 🇪🇬

One of my highlights from my Egypt adventure! I thank Mona, Peter and our Guide Mohammed! Well done! Exceeded my expectations.

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Best experience

Amazing sites very friendly people had so much fun And i really recommend going through this astonishing experience.

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Fun

It was very hard and exhausting but it was worth it one of the best views i have seen and will ever see i think

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Super cool

One of the best organizing agencies and the most fun trip I have ever been to everything was ready when we got there and we didn’t have to worry about anything

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