Otavalo Market & Cuicocha from Quito: Discover the Culture

Giuseppe italy

Great experience, thank to Daniela for her support, knowledge and kindeness

Response from the operator: Hi dear Thank you so much! We are so happy to hear that Daniela made your experience so wonderful with her support, knowledge, and kindness, and we are delighted to know that this was reflected during your trip. You mean so much to us! Warm regards from the Quito Trip team

via Tripadvisor

Bad experience with Quito Trips in our Otavalo Market one day trip

The overall experience was one of unprofessionalism and underwhelming experience. When we met our guide named Andres C. and driver named Santiago, we were immediately concern about the lack of professional attire and their readiness for our day trip. Andres informed us that the driver was a professional driver which could have not been more than a lie. Our driver consistently drove at more than the allowed speed limit. The roads we traveled were very curvy and had a lot of sharp curves which demanded a greater level of safety, but the cautionary signs of "reduced speed" were not observed, to the point that we needed to yell to "please slowdown". The question we have is if Quito Trip company actually bets the drivers and guides, because after 40 years of travels, we have not felt so unsafe and scared in a car. The vehicle should have been ready for the trip but instead we stopped for gas at the beginning of our trip. In the middle of the trip the guide Andres informed us that he is changing the scheduled sequence of the tour, to which we said No and that we want to keep the agreed-on sequence of the tour. Due to concerns of the driving and lack of engagement from our guide we informed them that we will skip the visit to Cotacachi and return to Quito. Quito-Trips should have done a better job of providing an experienced driver and guide that care about the safety and the expectations of the travelers. Based on this poor experience, we will never recommend Quito Trips

Response from the operator: Good morning, dear Paul. Thank you for taking the time to share your feedback. We sincerely regret that the tour did not meet your expectations and understand your concerns, especially regarding safety and overall comfort during your trip. We would like to clarify that this is the first time we have received feedback of this nature about Andrés and Santiago. On the contrary, they are usually highly recommended by our passengers. That said, we fully respect your opinion and understand that sometimes there may not be a good personal connection, which can influence the overall perception of the experience. Regarding the refueling stop, our tours usually end quite late, so it is standard practice to refuel before starting the tour to avoid any issues later. However, we appreciate your observation and will consider it an opportunity for improvement. As for the itinerary, our policy is always to consult with our passengers before making any changes. We regret that this situation caused you inconvenience; however, in the end, we respected your decision to keep the originally agreed-upon itinerary. The well-being and comfort of our passengers are always our top priority. Regarding communication, we were informed that Andrés made every effort to maintain communication throughout the journey; however, we understand that this may not have been sufficient from your perspective. Regarding speed, we have no evidence that the speed limits were exceeded (the vehicle did not exceed 100 km/h). Nevertheless, we have spoken with the driver and taken preventative measures to ensure this issue does not recur. We were also informed that you witnessed a serious traffic accident during the trip. While this was beyond our control, we understand that such an event can be upsetting and may have affected your overall experience. We sincerely regret that your experience did not meet your expectations. While this does not define our identity as a company, we remain committed to continuous improvement. We would have appreciated being aware of these concerns during the trip so that we could have taken immediate action and offered some form of compensation or solution. Thank you again for your feedback, as it helps us improve and reinforces our commitment to the safety, professionalism, and satisfaction of our travelers. Warm regards, Pedro Toaquiza General Manager QTA

via Tripadvisor

Unforgettable

wonderfully unforgettable, friendly people, clean beaches, and if I would return if I had a new opportunity to visit other places

via Tripadvisor (translated)

Perfect tour guide – An unforgettable Ecuador experience with Pedro Toaquiza!

Our tour with Pedro Toaquiza was just incredible! From the very first minute, he inspired us with his friendly nature, deep knowledge and passion for Ecuador. Pedro is not only very familiar with the history, culture and nature of the country, but also knows exactly how to make a tour an unforgettable experience. He took us to breathtaking places, told exciting stories and showed us insider tips we would never have found on our own. His organization was perfect, he was always punctual, attentive and took wonderful care of our group. We were particularly impressed by his respect for local culture and nature – it was not just a trip, but a real connection with Ecuador. If you are looking for a competent, warm and professional tour guide, Pedro is the best choice! 100% recommended – we will be back!

Response from the operator: Your opinion is important to us! 😊😊We're glad you enjoyed the tour to Otavalo. We hope you return to Ecuador soon so you can explore more places. We'd love to welcome you. Best regards! Quito Trip Team 😊

via Tripadvisor (translated)

Amazing day out of Quito

Great tour! You get to see a lot of land and people and our guide Pedro gave us a lot of insight into life in Ecuador with his incredible knowledge. He gave us a lot of time at the individual stops and was very entertaining! Can only recommend!

Response from the operator: Vielen Dank für Ihre großartige Bewertung! Es freut uns sehr zu hören, dass Pedro Ihnen viele Einblicke in das Leben in Ecuador geben konnte und die Tour unterhaltsam gestaltet hat. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!

via Tripadvisor (translated)