One way Tour from Tbilisi to Yerevan 6 Stop

Definitely recommend this day trip

Amazing day to remember, nice guide, our driver George was very good, feeling safe throughout the journey.

via Viator

What a disaster

When we travel around the world, we always look forward to fun-filled, exciting, and memorable experiences. Based on the many positive reviews and Viator’s reputation as a leading tour platform, we felt confident booking our one-way day trip from Tbilisi, Georgia to Yerevan, Armenia. Unfortunately, this experience turned into one of the most disappointing and frustrating tour experiences of our travels. 😩😣 My wife and I were all genuinely excited about the day ahead. Instead, our day was severely disrupted by a series of transportation and service issues. Before departure, we noticed that the driver was checking the bus engine. We assumed this was simply part of the normal pre-trip inspection and had no reason to believe there was a serious mechanical issue. We stopped somewhere on the side of the road with the driver checking the engine. At approximately 12:30 PM, the bus suddenly broke down and was no longer operational. What was particularly concerning was the lack of communication and assistance provided to the passengers. Our guide did not proactively explain what had happened or what arrangements were being made. We only received information after one of us asked. We were then left waiting in the heat without water, lunch, snacks, or other basic refreshments while the transportation issue was being addressed. Things became even more difficult when we were transferred to a second bus without air conditioning, where we remained for approximately an hour. Eventually, a third bus was provided to finally continue the journey. As a result, a tour that was scheduled to end at approximately 5:00 PM in Yerevan did not conclude for us until around 8:00 PM. Our friends who were returning to Tbilisi were affected even more severely, arriving back at around 2 AM! This was not simply a minor delay. The transportation breakdown, multiple bus transfers, lack of air conditioning, extended waiting period in the heat, lack of refreshments, insufficient communication, and significant delay materially changed the experience we paid for. We fully understand that mechanical problems and unforeseen circumstances can happen. We are not asking Viator to prevent something that may genuinely be beyond anyone’s control. Our concern is how the situation was handled once the problem occurred. When a major transportation failure happens during a professionally organized tour, passengers reasonably expect the tour operator and booking platform to have contingency measures in place and to make reasonable efforts to protect passengers’ comfort and minimize disruption. At the very least, we expected:     ●    Prompt and transparent communication regarding the breakdown;     ●    Access to drinking water and basic refreshments while waiting;     ●    Reasonable consideration for passengers waiting in the heat;     ●    Appropriate replacement transportation with basic amenities such as air conditioning; and     ●    Efforts to minimize the substantial delay to the itinerary. Despite everything that happened, our group remained calm, patient, and respectful throughout the ordeal. We were fortunate that everyone in our group was positive and supportive of one another, and we continued to enjoy each other’s company despite the circumstances. However, we believe that our patience should not diminish the seriousness of what occurred or the fact that the service delivered was substantially different from the experience we purchased. A just compensation is in order. We believe this request is justified given the extent of the disruption and the significant difference between the promised tour experience and the actual service delivered. We chose to book through Viator because we trusted your platform to connect travelers with reliable and professionally operated experiences. We hope that Viator will demonstrate that same commitment to its customers by taking responsibility for this experience and offering an appropriate resolution. We would appreciate it if this complaint could be reviewed by a customer service representative or supervisor who can consider the circumstances in their entirety, rather than treating this solely as an unavoidable vehicle breakdown. We sincerely hope Viator will respond positively respond to our request and restore our confidence in your company. Thank you for taking the time to read and review our concerns. We look forward to receiving your response and a fair resolution. Looking forward to your response. Proper upkeep of transportation is very important! Sincerely, Debby & Noel Carzon

Response from the operator: You were lucky to book this tour experience with us. When we learned the vehicle had broken down, the company’s management team worked non-stop, providing three different vehicles to ensure your experience remained as smooth as possible. We resolved every issue you faced in a foreign country—we are fully capable of handling such emergencies. Yet, what do you do? Instead of showing any understanding, you come demanding a refund; for someone like you, it’s all about the money. You tried to manipulate the situation—even messaging me online—just to get a refund, ignoring the fact that our team spared neither effort nor expense to ensure you had transportation. We are only human, and no country can guarantee that a vehicle won't break down. Honestly, had you booked this tour with another company, you might well still be stranded there right now...

via Viator

Great way to get to Yerevan

Great way to get to Yerevan from Tbilisi while exploring some touristic spots along the way, Paata was a great tour guide, very knowledgeable.

via Tripadvisor

great way of combining a...

great way of combining a shuttle from tbilisi to yerevan, while getting background info about the cou try and different sights

via Viator

It was a nice experience....

It was a nice experience. We had Paata as our guide and he was really knowledgeable. He also was good at balancing being a guide, was not talking all the time, but told us everything we needed to know. The trip also kept their time schedule.

via Viator