
NYC 9/11 Memorial and Museum Ticket with Tour Options
Traveler rating
4.7/5
Based on 6,743 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is NYC 9/11 Memorial and Museum Ticket with Tour Options worth booking?
NYC 9/11 Memorial and Museum Ticket with Tour Options is a 1.5-hour experience in New York, United States, from $36 per person. It scores 86 out of 100 on the Outty Ranking, which we label “Exceptional”, based on a 4.7/5 rating across 6,743 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 86 / 100
- Rating
- 4.7/5 (6,743)
- Duration
- 1.5 hours
- From
- $36 per person
Discover the powerful story of resilience at NYC’s 9/11 Memorial & Museum. Stand beneath the towering steel Tridents, walk alongside the historic "Survivors’ Stairs," and experience the quiet beauty of the reflecting pools set within the original World Trade Center footprints. Built directly into the bedrock foundations, this world-renowned landmark offers a deeply moving journey through personal memories and the global history that reshaped modern transatlantic relations. Book your tickets today to secure guaranteed entry and experience one of the Western world's most poignant cultural encounters.
What you get
About this experience
Discover the powerful story of resilience at NYC’s 9/11 Memorial & Museum. Stand beneath the towering steel Tridents, walk alongside the historic "Survivors’ Stairs," and experience the quiet beauty of the reflecting pools set within the original World Trade Center footprints. Built directly into the bedrock foundations, this world-renowned landmark offers a deeply moving journey through personal memories and the global history that reshaped modern transatlantic relations. Book your tickets today to secure guaranteed entry and experience one of the Western world's most poignant cultural encounters.
What's included
Included
- Guided Tour options available as upgrades
- Admission to the 9/11 Memorial and Museum
Not included
- Food and drinks
- Transportation to/from the museum
What you'll see and do
The National 9/11 Memorial & Museum
Descending 70 feet into the World Trade Center’s bedrock foundations, the 9/11 Museum spans 110,000 square feet of gallery space. Visitors enter past two 80-foot steel "Tridents" before descending alongside the "Survivors' Stairs"—the final escape route for hundreds—and the massive slurry wall. Among the remnants, travelers encounter bent "Impact Steel" from collision zones and the crushed Ladder 3 fire truck, honoring first responders. Inside, personal memory meets global history. The In Memoriam gallery honors the 2,983 victims through portrait walls, audio memories, and keepsakes. Next door, historical exhibits detail the day minute-by-minute using news footage, air traffic transcripts, and personal artifacts, while examining the post-9/11 security landscape and international legacy that shapes our modern world.
Admission included
Where it starts and ends
Meeting point
The National 9/11 Memorial & Museum
180 Greenwich St, World Trade Center, New York City, New York, 10007, United States
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
The National 9/11 Memorial & Museum · 180 Greenwich St, World Trade Center, New York City, New York, 10007, United States
Options you can book
9/11 Museum Timed Entry Ticket
Timed Admission to Museum
Museum Tour and Admission
1-Hour Tour & Museum Entry: 1-Hour Fully Guided Tour with a museum expert and admission to the explore the museum on your own.
9/11 Museum Flexible Entry
Pick a day, Enter anytime: Best option for flexibility. Enter the museum anytime on the date of your visit. One price for all ages.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 9 travelers per booking
- Operated by
- National September 11 Memorial & Museum
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Children ages 6 and under are free
- All visitors will be screened by airport-style security
- No re-entry is allowed after exiting the building
- Photography is permitted for private, non-commercial use only
- Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
- The use of cell phones for conversation is prohibited in exhibition spaces and theater
- Please be reminded that the Memorial and the Museum are sites of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss.
Photos






What travelers are saying
Outty’s summary of the themes that recur across 6,734 traveler reviews. Written by us, not quoted from reviewers.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Knowledge and storytelling
3 mentionsReviewers describe the commentary as informative rather than scripted.
Pace and timing
2 mentionsSeveral reviewers comment on how the schedule is paced.
Traveler reviews
6,734 verified traveler reviews for NYC 9/11 Memorial and Museum Ticket with Tour Options. Ratings and reviews provided by Viator and Tripadvisor.
Memorial wall maintained with great staff.
No words can express this Memorial was well maintained, and staff terrific. Thank you to our guide Colleen.
via Tripadvisor
911 Memorial Tour
Give yourself plenty of time to experience this memorial and museum. A beautiful tribute to all the men and women who lost their lives on this tragic day.
via Viator
Moving
Moving well curated experience.
via Tripadvisor
A must see
My friend and I visited the memorial and museum two weeks before the 25th anniversary of 9/11/2001. We didn’t have a tour guide, but they are available as well as taking an audio tour. This museum is so well done and it’s a lot to take in. It’s like reliving that fateful day all over again.
via Tripadvisor
Please don't miss this
Give yourself a minimum of three hours and plan to stay much longer. This is an unforgettable, all-encompassing experience of the events of 9/11 and far beyond that every American should see, along with the Flight 93 Memorial in Pennsylvania, to understand in detail the loss, destruction and especially the incredible sacrifice at all sites of all those who rushed in to help when so many were trying to get out. The audio guide is a must.
via Viator
Good to know
- Duration
- 1.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $36 to $60
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 2,360
- Verdict
- Exceptional
Who runs this experience
Operated by National September 11 Memorial & Museum, who run 3 experiences we rank across 1 city, with an average Outty Ranking of 69.2.
See everything National September 11 Memorial & Museum runsWhy this scores 86
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
NYC 9/11 Memorial and Museum Ticket with Tour Options: questions travelers ask
Practical detail on this experience, plus the wider planning questions for New York.
How much does NYC 9/11 Memorial and Museum Ticket with Tour Options cost?
+
Prices start at $36 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does NYC 9/11 Memorial and Museum Ticket with Tour Options take?
+
Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.
Is NYC 9/11 Memorial and Museum Ticket with Tour Options worth it?
+
It holds an Outty Ranking of 86 out of 100, which we label "Exceptional". That score blends traveler sentiment (4.7/5 across 6,743 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in New York, and how flexible the cancellation terms are.
Can I cancel or reschedule NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is NYC 9/11 Memorial and Museum Ticket with Tour Options suitable for kids and families?
+
Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
Around 2,360 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
+
Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.
Where does NYC 9/11 Memorial and Museum Ticket with Tour Options start and how do I get there?
+
The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in New York?
+
New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports, Half-Day Bus Tour of NYC Top Highlights, SoHo, Little Italy, and Chinatown Walking Tour in New York. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit New York?
+
September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in New York?
+
Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
+
Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
Included: Guided Tour options available as upgrades; and Admission to the 9/11 Memorial and Museum. Not included: Food and drinks; and Transportation to/from the museum. Always check the voucher for the final list before you travel.
Where is the meeting point for NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
The experience starts at The National 9/11 Memorial & Museum, 180 Greenwich St, World Trade Center, New York City, New York, 10007, United States. Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.
Will I get instant confirmation and a mobile ticket for NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is NYC 9/11 Memorial and Museum Ticket with Tour Options wheelchair or stroller accessible?
+
The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Transportation options are wheelchair accessible; and All areas and surfaces are wheelchair accessible. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to NYC 9/11 Memorial and Museum Ticket with Tour Options if the weather is bad?
+
It generally runs rain or shine, so dress for the forecast in New York. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
Across 6,743 reviews averaging 4.7 out of 5, recurring themes include the guide, knowledge and storytelling. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers comment on how the schedule is paced.
What booking options are available for NYC 9/11 Memorial and Museum Ticket with Tour Options?
+
There are 3 options to choose from, including 9/11 Museum Timed Entry Ticket, Museum Tour and Admission, 9/11 Museum Flexible Entry. Prices and start times differ by option, so compare them on the booking screen.
Ready to lock in your spot?
Pick a date, choose your group, and see the exact price for NYC 9/11 Memorial and Museum Ticket with Tour Options.
Pick your date




