Night Bus Tour in Ho Chi Minh City

Wonderful Night at Ho Chi Minh city

Cool experience, the night view is awesome that made the tour more worthy, will do it again !!

via Tripadvisor

Huge disappointment

I was expecting a double decker tour where they provide earphones and you listen to prerecorded tour guide in your selected language as I've done in the past in other countries. When we got on board, there was no one passing out earphones. Instead, we were directed to our seats and the employee walked away. I called him back to ask him about earphones and he moved us to another seat, handed us earphones, and told us the device should work. Unfortunately, the prerecorded guides we were listening to were of such terrible sound quality. Sometimes all we could hear was static. Other times it was so low we couldn't hear anything. Not even halfway through the one hour tour, mine stopped working completely and I had to share earphones with my friend. To top it off, halfway through the tour, there were passengers at the back of the bus that for some reason decided to be loud and obnoxious for the rest of the tour by yelling at people on the street, being loud and rude for no apparent reason, and no staff came to stop them. I usually enjoy double decker tours but this one was a huge disappointment. I HIGHLY suggest going with a different company.

Response from the operator: Dear value customer Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience with our Hop-On Hop-Off tour did not meet your expectations. We sincerely apologize for the issues with the audio guide and earphones. We understand that clear and reliable commentary is an important part of the sightseeing experience, and the poor sound quality and malfunctioning earphones clearly affected your enjoyment of the tour. We are reviewing our audio equipment and service procedures to prevent this from happening again. We are also sorry that our staff did not assist you proactively when you first boarded and that the disruptive behavior of other passengers was not properly addressed during the tour. This is not the level of service we aim to provide, and we will remind our team to be more attentive and responsive to passengers throughout the journey. Your feedback is valuable to us and will be shared with our operations team for immediate improvement. We hope you will give us another opportunity in the future to provide you with the comfortable and enjoyable sightseeing experience you expected. Kind regards, Anh Viet Hop On Hop Off Vietnam Team

via Viator

No guide or Audio provided, made this just become a drive around Ho Chi Minh

This tour promised a lot and delivered little. We were supposed to be provided with an audio guide and there was a plug in at each seat where you could connect and select your language etc, however we were never provided with the headsets. When we asked the driver why not he just waved us away and pretended like he didn't understand english. So we saw lots of lovely buildings/bridges/streets, but had no idea of their significance or what we were looking at. Very disappointing.

Response from the operator: Dear value customer Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet the standard we aim to provide. We are particularly sorry that you were not provided with the audio guide headsets and that your request for assistance was not handled appropriately by our driver. We fully understand how disappointing it must have been to visit the city’s landmarks without being able to learn about their history and significance. This is certainly not the level of service we expect from our team. We are reviewing this incident with our operations staff and reminding our drivers and crew that every passenger should receive proper assistance, especially when requesting the included audio guide service. We truly appreciate you bringing this matter to our attention. Your feedback helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Anh Viet Hop On Hop Off Vietnam Team

via Tripadvisor

Best way to see the city

Didn't use audio. This is the best way to see the main parts of the city, great at night. Great value for money.

via Tripadvisor

Money well spent

Good time to go since the sun was already down and the air was cool on the top of the bus. Got to see all the main tourist attractions.

via Viator