Niagara Falls Night Illumination Tour on American Side

Mediocre

The tour was a nice walk to get up close to the horseshoe falls but not a nice view of the lights on the falls. Fireworks could be seen from anywhere. Don’t waste your money on this one!

via Viator

Mark’s The Man!

If you are blessed to have Mark as your tour guide, you will be overly excited and expectations exceeded. Mark was personable, professional, and quite knowledgeable. Moreover, he was timely and I felt just went beyond the norm. We will return!

via Viator

Feeling ripped off

Be aware: This is a walking tour! If you’re not able to walk for 90 minutes, choose something else! In fact, my senior citizen friend and I booked same day, and by the time we realized that we had paid $99 each to WALK around, we couldn’t get any sliver of our money back. We feel misled. Also, the title says American Side, but it starts on the Canadian side! Total rip off. Maybe Mark is a very nice guy, but are we the only people who have been deceived in this way? I doubt it.

Response from the operator: Thank you for sharing your feedback. We're sorry that the experience did not meet your expectations. We would like to clarify that this tour begins on the American side of Niagara Falls, with the meeting location clearly listed in front of the Hard Rock Cafe in Niagara Falls, New York. The tour does not start in Canada. Additionally, the experience is advertised as a guided walking tour, and the itinerary and tour details describe the walking involved throughout the experience. Unfortunately, it appears that you did not join the tour, which may have contributed to the confusion regarding the route and inclusions. We understand that travel plans can sometimes be frustrating, and we encourage guests to carefully review the tour description and meeting instructions before booking to ensure the experience is a good fit for their needs. Thank you for your feedback, and we wish you the best in your future travels.

via Tripadvisor

Disappointed

That it is not clearly advertised that the tour leaves from the US side & not the Canadian. For locals it might have been obvious but for overseas visitors it was not. Therefore we missed the tour as we were waiting at the Hard Rock Cafe on the Canadian side & by the time we worked this out with the guide who was there 5 minutes late anyway @ the correct meeting point, there was just not sufficient time to cross the boarder on foot without making it a very late & tiring night. Plus it was suggested the view from the Canadian side which we could see from our hotel was better anyway. We were advised to cancel & request a refund, which we did but did not receive. As there were six of us, this was an expensive lesson we didn’t need.

Response from the operator: Thank you for your feedback. However, we would like to clarify several important points for future guests reading this review. The title of this experience is clearly listed as “American Side of the Falls”, and the tour description, meeting instructions, and all promotional photos consistently show locations on the U.S. side of Niagara Falls. One of the highlights of this experience is the opportunity to walk right up to the falls on the American side for incredible close-up views and photo opportunities. Unfortunately, your group went to the Hard Rock Cafe on the Canadian side, which is in a different country and not the advertised meeting location. Our guide was present at the correct U.S. departure point and waited for guests before departure. The guide was also in communication with you in an effort to assist. We respectfully disagree with the statement that the Canadian side offers the better experience for this particular tour. Guests specifically book this tour because the American side provides a unique and immersive perspective directly beside the falls, which is exactly what is featured throughout the listing. While we understand this situation was disappointing for your group, the tour operated exactly as advertised and as booked. We always encourage guests, especially international visitors, to carefully review the meeting location and tour details prior to departure to ensure a smooth experience.

via Viator

Confused

Booked from Australia, didn’t realise tour was out of the US side of Falls waited outside Hard Rock Cafe Canadian side. Other tour booked on same website picked us up from hotel which is why there was confusion.

Response from the operator: Please note that this tour operates exclusively on the American side of Niagara Falls, exactly as advertised. The meeting location and tour details are clearly provided before purchase, and we kindly encourage guests to review this information carefully prior to booking. Our guide was present at the designated pick-up location specifically waiting for you, and the tour departed as scheduled. Unfortunately, because the service was fully available and operated as advertised, we are unable to issue a refund. We appreciate your feedback and hope to have the opportunity to welcome you on another tour in the future.

via Viator