NewYork: Private Airport Transfers to/from JFK Airport

Brilliant

Fantastic experience. Driver/Dispatcher sent several messages to confirm the booking. Driver arrived early, but there was no pressure for us to leave immediately. When we got in the car, we were immediately offered some bottled water. The car itself was clean and had fully working air conditioning (much needed in 110° heat!)

via Tripadvisor

The car smells garlic!...

The car smells garlic! The driver was using phone whilst driving which was totally unsafe. The good thing was he responded on our messages as we arrived earlier.

Response from the operator: Dear clients, Thank you for your honest feedback. We are very sorry to hear about your unpleasant experience. Regarding the smell: our driver did not eat garlic. The car is regularly cleaned, ventilated, and has air freshener. The smell may have come from something else, and we apologize for any discomfort. Regarding phone use: the driver only used it to notify our dispatch of your pickup and to check live traffic conditions for the best route into Manhattan. He was not using it for personal reasons, but we understand how this could feel unsafe. We will remind all drivers to minimize phone use while driving. On a positive note, we are glad that the driver was responsive to your messages when you arrived earlier than expected. That is the level of communication we strive for. Thank you again for your feedback. We will work hard to improve our service quality and hope you will give us another chance to provide you with a safe and comfortable ride.

via Viator

Badly let down

I have always rated Viator highly and have used them whilst travelling This time I have ben let down badly. The Car and driver never appeared and when I asked for a refund was told the company says they did turn up despite phone calls and help from the airport information desk who could NOT contact this company. I received no proof from Viator that they did turn up just a flat NO on a refund. I have never had problems before with Viator but this time not only was it a lost of £70 but extra to pay on another taxi plus the stress of being stranded in an unknown place. A bad experience Viator.

Response from the operator: Dear clients, Thank you for sharing your experience, and please accept our sincere apologies for the frustration and stress you’ve described. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience caused to you. We have carefully reviewed our records based on the details you provided. However, we were unable to locate an order matching your description — except for one booking that fits the route and date. Regarding that specific booking, our driver confirmed that the driver did arrive as scheduled. That said, we fully understand how distressing it must have been to feel stranded, especially in an unfamiliar place. We take your feedback very seriously and would like to investigate further. Could you please kindly contact us directly via email or phone with any additional information you may have (such as the booking reference, pick-up time, or the name used for the booking)? We will re-check our system and also follow up with the driver more thoroughly. We are committed to finding a fair resolution for you. Once again, we are very sorry for the trouble you’ve faced. Please reach out to us — we truly want to help.

via Viator

Scary!

The driving was quite erratic and scary. The driver did not pull over to allow a fire truck to go by, so we had the emergency vehicle behind us for a long time. The driver was making loud calls in a foreign language.

Response from the operator: Thank you for sharing your concerns. Safety is our top priority, and we take reports like this seriously. In the U.S., yielding to emergency vehicles is a standard and required practice, and our drivers are expected to follow all traffic laws. We will review the situation with the driver to better understand what happened. We appreciate your feedback and apologize for any discomfort during your ride.

via Viator

Think twice before using...

Think twice before using this service. They cancelled our reservation without communicating to us. Glad our hotel was close that we used the train and saved half of the amount I was supposed to pay them.

Response from the operator: Dear client， We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent ride , we checked with our driver seriously, as your flight was delayed for a long time and don't have the estimated arrival time,so we were forced to cancel this booking and issue refund. we understand that the service fell short of your expectations, and for that, we extend our sincerest apologies. Your feedback is invaluable to us, and we assure you that we will take this opportunity to enhance our service quality.Once again, we apologize for any inconvenience caused and hope for your understanding in this matter.

via Viator