New York 9/11 Memorial Tour with Optional One World Observatory in New York
New York, United States

New York 9/11 Memorial Tour with Optional One World Observatory

Outty Ranking 86 4.8 · 645 traveler reviews3 hoursFrom $29

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September 2026

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Outty Ranking

86/100

Exceptional. Our proprietary evaluation. How we score

Traveler rating

4.8/5

Based on 645 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is New York 9/11 Memorial Tour with Optional One World Observatory worth booking?

New York 9/11 Memorial Tour with Optional One World Observatory is a 3-hour experience in New York, United States, from $29 per person. It scores 86 out of 100 on the Outty Ranking, which we label “Exceptional, based on a 4.8/5 rating across 645 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
86 / 100
Rating
4.8/5 (645)
Duration
3 hours
From
$29 per person

This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed w

What you get

    About this experience

    This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away. You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest artificial waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath. From there, begin a self-guided tour in the lobby of the Freedom Tower by watching "Voices," a film dedicated to the men and women of the Twin Towers and Freedom Tower. Upgrade your experience to take the "Sky Pod" elevator 1,250 feet up to the One World Observatory, where you can see the NYC skyline stretching across Manhattan.

    What's included

    Included

    • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
    • Visit to the meaningful sites of Ground Zero
    • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
    • A local guide who shares stories about their personal connection to 9/11
    • Moment of reflection at the largest man-made waterfalls on the continent

    Not included

    • Gratuities
    • 9/11 Museum (upgradable on site depending on availability)

    What you'll see and do

    1. St. Paul's Chapel

      The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.

      15 minutes here

    2. The National 9/11 Memorial & Museum

      Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent. PLEASE NOTE: Museum entry is not included in this tour.

      60 minutes here

    3. One World Observatory

      Upgrade your experience to take the "Sky Pod" elevator up 1,250 feet to see breathtaking views of Manhattan from the 360-degree observation deck. It spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.

      60 minutes here · Admission included

    Where it starts and ends

    Meeting point

    New York

    We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.

    Hotel pickup

    No pickup: everyone meets at the start point.

    Ends at

    You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.

    Options you can book

    • Tour Only

    • Tour with Observatory Entry

      With Observatory Entry

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 15 travelers per booking
    Operated by
    ExperienceFirst

    Know before you go

    • Wheelchair accessible
    • Infants and small children can ride in a pram or stroller
    • Service animals allowed
    • Public transportation options are available nearby
    • Transportation options are wheelchair accessible
    • All areas and surfaces are wheelchair accessible
    • Suitable for all physical fitness levels
    • Comfortable walking shoes are recommended
    • Tour is wheelchair accessible
    • Please dress appropriately and bring layers in case of cold weather
    • One World Observatory entrance is NOT included unless option is selected at time of booking
    • Children 5 and under free with paid adult ticket
    • Also note, in case you are approached by street booksellers, they are not affiliated with us

    Photos

    New York 9/11 Memorial Tour with Optional One World Observatory in New York, photo 2New York 9/11 Memorial Tour with Optional One World Observatory in New York, photo 3New York 9/11 Memorial Tour with Optional One World Observatory in New York, photo 4New York 9/11 Memorial Tour with Optional One World Observatory in New York, photo 5New York 9/11 Memorial Tour with Optional One World Observatory in New York, photo 6Walking tour of 9/11 Ground Zero

    What travelers are saying

    Outty’s summary of the themes that recur across 644 traveler reviews. Written by us, not quoted from reviewers.

    Knowledge and storytelling

    8 mentions

    Reviewers describe the commentary as informative rather than scripted.

    The guide

    7 mentions

    Travelers single out the guide as the reason the experience works.

    Traveler reviews

    644 verified traveler reviews for New York 9/11 Memorial Tour with Optional One World Observatory. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    587
    4 star
    31
    3 star
    11
    2 star
    9
    1 star
    6
    Sort
    christymT2640LA · August 2026

    Best tour guide ever

    Our tour guide, Liz, was absolutely fantastic. Super friendly and knowledgeable, great at interacting with the crowd.

    via Tripadvisor

    pfpatful · July 2026

    Sobering and moving tour

    Tim Douglas was a wonderful guide. He went at just the right pace and did a good job of keeping the group together. The experience itself was very moving and I highly recommend this as a must see for anyone visiting the city. We only had one day here and I am so glad we booked this tour.

    via Tripadvisor

    ChristineCotterstock · June 2026

    Excellent account of 9/11 by Dave. Friendly informative guide

    Friendly and informative Dave gave us a very good overview of 9/11 and the effects on the city

    via Tripadvisor

    travelerobek · June 2026

    Best things to see in NYC

    Very moving and nicely done memorial... must see in NYC! clean and well maintained!

    via Tripadvisor

    drm70 · April 2026

    Remarkable tour

    Very knowledgeable guide that respectfully shared about the events of that day in history and its impact on the people of NYC.

    Response from the operator: Thank you for your kind feedback. We are glad to hear you found the guide knowledgeable and that the tour was presented in a respectful and thoughtful way. The events of that day remain deeply significant, and we always aim to honor the impact they had on New York City and its people. We appreciate you taking the time to share your experience.

    via Tripadvisor

    Good to know

    Duration
    3 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $29 to $89
    Hotel pickup
    No pickup, meet at start point
    Booked in 30 days
    226
    Verdict
    Exceptional

    Why this scores 86

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)85
    Review evidence (18% weight)82
    Booking momentum (14% weight)79
    Value for money (12% weight)100
    Listing quality (10% weight)85
    Local standing (8% weight)68
    Booking flexibility (8% weight)100

    New York 9/11 Memorial Tour with Optional One World Observatory: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for New York.

    How much does New York 9/11 Memorial Tour with Optional One World Observatory cost?

    +

    Prices start at $29 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does New York 9/11 Memorial Tour with Optional One World Observatory take?

    +

    Plan for about 3 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.

    Is New York 9/11 Memorial Tour with Optional One World Observatory worth it?

    +

    It holds an Outty Ranking of 86 out of 100, which we label "Exceptional". That score blends traveler sentiment (4.8/5 across 645 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most highly reviewed in New York, and how flexible the cancellation terms are.

    Can I cancel or reschedule New York 9/11 Memorial Tour with Optional One World Observatory?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is New York 9/11 Memorial Tour with Optional One World Observatory suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 3-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book New York 9/11 Memorial Tour with Optional One World Observatory?

    +

    Around 226 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 3-hour experience runs outdoors or after sunset.

    Where does New York 9/11 Memorial Tour with Optional One World Observatory start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in New York?

    +

    New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Grand Canyon VIP Helicopter Tour, Half-Day Bus Tour of NYC Top Highlights, NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit New York?

    +

    September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in New York?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

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