Mykonos & Santorini from Athens

Greece islands with family

The coordination of the tours, transfers and hotel accommodations were excellent. Every time I tried to contact them for a question, they replay within minutes. Everyone that helps us with the planning and along the way was very friendly and attentive.

Response from the operator: Thank you very much for your kind words! Feedback like yours is a great motivation for our entire team. Hope to see you soon on another travel adventure with Greca!

via Tripadvisor

Worst trip of our lives

We had looked forward to visit Santorini but the ferry canceled. As a result, we were forced to pay an additional €574 in hotel expenses plus new ferry tickets. Viator failed to take any responsibility and always blames its subcontractors which are equally useless. In the future if you’re interested in the Greek islands, please consider taking a cruise ship instead.

via Viator

A Memorable Experience

Excellent service! Everything was perfectly coordinated. The guides were very friendly. Paula did an excellent job in Athens, Demetrio in Meteora and Eduardo in Santorini. They were all very knowledgeable about history, very patient and had a good sense of humor. The transfers with Bill were very pleasant, and the communication with Victor on WhatsApp was very very fast and agile. I highly recommend this company!

Response from the operator: Dear Aurys, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that everything was well-coordinated and that you enjoyed your experience with our team. It’s fantastic to know that our guides made your trip both informative and fun, and that the transfers and communication were smooth and efficient. Your recommendation means a lot to us, and we’d love to welcome you on another memorable journey in the future! Thank you for choosing us! Until the next destination! Best regards, Greca Travel

via Tripadvisor

THEY ARE NOT TOURISM AGENTS: THEY'RE SALESMEN. DO NOT HIRE THEM!!!!

I bought the Ottoman Tour. (TURKEY AND GREECE 15 days) The places are wonderful. If you choose the 3-star category, be prepared to stay in hotels that are not even that category. They are a team that doesn’t know how to manage, doesn’t know how to solve unexpected problems, they live by looking at you when you have a consultation or problem and waste valuable time. They even made me call a phone because they didn’t want to answer. Instead of Whatsapp, they tell you: call the emergency phone, and since it only has a phone instead of a chat that allows you to connect to any whatsapp, I have to pay now USD 20 that I lost calling them!! In Athens, they forgot (SE O L V I D A R O N) to pick me up and I lost my tour to the Partenon. They had time to sort it out, but instead they avoided answering, to the point that I threatened to go to the office (I was just in Athens) and make a fuss. or call the police. a lack of suitability and total judgment. They're not tourist agents. They're salespeople, that's all they care about: hooking up with the tour and then, to your fate. The connecting transports from one point to another caused me to lose 3 whole days, because the schedules were in the afternoon or noon. t you lost take advantage of the origin and when you arrived at destination, little and nothing could be done. so, 3 days I lost. 3 days out of 15. I had to battle to get the money I paid for the Acropolis tour back, and I also demanded compensation. Anyway, the damage couldn't be compensated for by anything. The only one that stands out is the Guide in Turkey, which was very good. It's apart from how bad Greca is. I will never hire you again and warn you: if you want a trip full of complications and mistakes (in Athens I learned that something similar had happened to me and that you had come to the head office to make a fuss), take a chance. Then don't say I didn't warn you. They are EXTREMELY UNPROFESSIONAL. Never greca again!

Response from the operator: Estimada María Alejandra, Gracias por hacernos saber sobre estos asuntos y por darnos la oportunidad de aclararlos. En relación con el problema de la recogida en Atenas, tomamos medidas inmediatas para abordar la situación y asegurarnos de que pudiera participar en su tour tomando un taxi hacia la Acrópolis para encontrarse con el guía y el resto del grupo. Entendemos los inconvenientes causados, por lo que, como gesto de buena voluntad, también le ofrecimos tours alternativos en Mykonos y Santorini como compensación, aunque entendemos que optó por no aceptar estas opciones. Nos sorprende escuchar que se sintió desatendida durante su viaje. Nuestro equipo hizo todo lo posible por responder a sus consultas de manera rápida, a pesar del alto volumen de mensajes enviados por usted en un corto período de tiempo. De hecho, nuestra Supervisora de Ventas fue más allá, atendiendo sus preocupaciones incluso durante su tiempo personal, incluidos los fines de semana, como parte de nuestro compromiso de asistir a nuestros clientes. Nos complace saber que los guías en Turquía dejaron una buena impresión. Nos aseguraremos de hacerles llegar sus elogios. Brindar un servicio excelente es la prioridad de Greca, y lamentamos cualquier inconveniente que haya afectado su viaje. Esperamos sinceramente que nos brinde la oportunidad de enmendar esta situación y recuperar su confianza en Greca, permitiéndonos planificar uno de sus futuros viajes. Saludos, Greca Travel

via Tripadvisor (translated)

Agency disaster.

The only good thing the hotel in Athens. The rest a disaster: disorganized transfers and excursions. In Mikonos and Santorini we were sent to beach hotels in times of NO beach, no one, far from the center....then they tell me to have ordered sooner in places that I don't even remember the name. Gentlemen we went to meet; advise, do not send places away within an hour of the center. We traveled twice a year and tried this time with Greca, they seemed interesting packages. Never again! We never did so bad!!!!

Response from the operator: Estimada Belen, Lamentamos mucho escuchar sobre los problemas que enfrentaste durante tu viaje. Apreciamos tu feedback y tomaremos en cuenta tus comentarios para mejorar nuestros servicios. En cuanto a los hoteles, es importante aclarar que en Greca no garantizamos la ubicación específica de los hoteles, sino la categoría hotelera, a menos que se nos indiquen preferencias específicas al momento de la reserva. El hotel seleccionado en Perissa, una de las principales áreas de playa del destino, fue elegido por nuestros agentes de reservas y cuenta con una calificación de 4.5 sobre 5 en las reseñas de clientes, cumpliendo con todos los estándares de un hotel de categoría 3*. En una isla tan accesible como Santorini, nos enfocamos principalmente en los servicios que ofrecen los establecimientos más que en su ubicación. Si hubieras mencionado tus preferencias, nuestros agentes habrían considerado hoteles en Oia o Fira, o te habrían informado sobre la posibilidad de un suplemento para una categoría superior. Esperamos que al margen de estos inconvenientes que mencionó, esté disfrutando de su viaje por Grecia. Saludos, Greca Travel

via Tripadvisor (translated)