Museum of Ice Cream Boston Admission Ticket

Melted On In

Museum was cute- we melted on in. Everything looked very much worn. It was nice but a little underwhelming.

via Viator

Not ok!

When the ticket-buying experience is this bad, you don't even want to go inside! This wasn't a planned activity for us; my daughter, my two nephews (ages 3 and 8), and I were spending the day downtown and decided to visit this museum after lunch. While waiting in line, I scanned the QR code and saw the ticket price was listed at $28. I thought that was a bit steep for a museum, but I figured, why not? However, as soon as I selected our 2:30 PM entry time, the price jumped to $48. I asked the polite staff member at the door if that was correct, and she confirmed it was, explaining that they use "flex pricing." While I can't speak to the exhibits inside, this bait-and-switch pricing felt completely deceptive. On principle, I refused to go in. Fortunately, my nephews got ice cream elsewhere instead, so the day was still a win!

Response from the operator: Hello! Thank you so much for sharing your feedback with us. We truly value your input and are always looking for ways to improve the guest experience, so we would love the opportunity to learn more about your visit and make things right. You are more than welcome to email us directly at hello@museumoficecream.com to further inform us about the details of your experience. We want to ensure your voice is heard and that we address your specific concerns personally, so please reach out at your earliest convenience so we can assist you further. Best regards, Museum of Ice Cream Team

via Tripadvisor

Don’t both

The worst experience for that cost. Too many people allowed at once, no organization, crowded and way too expensive. Don’t do waste your money.

Response from the operator: Hello! Thank you so much for sharing your feedback with us. We truly value your input and are always looking for ways to improve the guest experience, so we would love the opportunity to learn more about your visit and make things right. You are more than welcome to email us directly at hello@museumoficecream.com to further inform us about the details of your experience. We want to ensure your voice is heard and that we address your specific concerns personally, so please reach out at your earliest convenience so we can assist you further. Best regards, Museum of Ice Cream Team

via Tripadvisor

A sweet experience at a bitter price

Not all Museum of Ice Cream locations are the same, and this one was better than the one in Singapore. It had tastier options, more assortments (frozen treats, ice cream, ice cream sandwiches, sorbet), larger portions, possibly more opportunities for ice cream, more interactive setups, and proper displays of fun facts about ice cream -- enough to somewhat qualify as a "museum" and not just a themed indoor playground. I also appreciated the "definitely Boston" flair throughout, from Boston cream pie treats to lobster ice cream (strangely not bad), to Fenway-inspired decor. All that was great. Not so great was how pricey this was. I originally planned to purchase timed-entry tickets through the MOIC website but froze (pun intended) when I saw the near $24 fee on top of that. I *was* willing to turn a blind eye to the $39/person price tag for a "just this once" type of experience, but that unexpected addition was shocking! Thinking those were online processing fees, I decided to have us show up early and purchase tickets at the door. Well, even at the door, you would purchase *digital* tickets via a QR code and the fee was still applicable. The walk-in discount was a nice surprise, but still! Note to Management: Please clarify on your website what the "taxes and fees" are about, at least for the sake of transparency. With that out of the way... Things started out rather unpromising for us, but they improved as time went on and the fun slowly grew like a crescendo. Upon entry, we were sandwiched between two large groups of summer campers, and we stood in line for a long time waiting to be allowed into the second space ("The Creamliner"). Crowds got thinner by the time we made it to the room of fridges, and we were finally able to breathe freely in the Cookie Living Room. That's when things got *really* fun, and we hung back a bit longer there, and a bit longer still in the next room, etc. We spent a particularly long time playing skee ball and other games. No staff rushed us to keep moving, which we appreciated. The interactive nature of each space was both fun and clever. We saw other folks move on without discovering all that each room had to offer -- too bad for them, I guess. The Hidden Library was very cute. Once we made it full circle, we still could get more free ice cream. Eventually we took the slide down to street level, where the kids spent a half hour in the pool of sprinkles (I brought a book). Altogether, we were there for roughly 2.5 hours, which I am still shocked about. A huge shout out to the staff, by the way! There were those who helped guests along, those who prepared / served the ice cream, as well as those who kept the spaces clean by sweeping floors and wiping down surfaces at regular intervals. The MOIC is an enterprise that requires many hands on deck, and maybe that's why tickets cost so much?

via Tripadvisor

Good event for kids and parents too

Tho we had advanced tickets ..several families were waiting upon opening..over good stop..history and taste of ice cream fun activities and games..make this a good spot for kids and parents too

via Tripadvisor