Mount Bürgenstock Independent Tour from Lucerne

Not what we expected

The trip was not what we expected. The cruise was from one end of the lake to opposite end and back. We never had a ride to Mount Bürgenstock as shown in picture.

Response from the operator: Dear Mitchell Thank you for your feedback. Our crew reminds all guests on every round trip that people who have booked a round trip on the Bürgenstock Railway must get off here. In addition to that you can see the funicular even from a distance when you arrive by boat. We therefore cannot see why you didn't took of at Bürgenstpck to take the funicular. We would like to point out that you can ask our service staff and the crew on board at any time and they will be happy to provide you with information. Nevertheless, we hope to welcome you on board on another occasion.

via Viator

DO NOT WASTE YOUR MONEY. A SCAM.

I woul:d love to upload photos - had there been any to take!!! We successfully got on the correct boat for the 'tour'. An employee came around to check our tickets. We didn't get kicked off so we must have been on the correct boat. We road for approximately 25 minutes, across the lake to a stop where there was a funicular. If there was anyone doing any announcing, we could not hear it. I asked the same young man who had checked our tickets earlier, if this is where we get off for the Mt. Burgenstock experience. He said "No, stay on the boat." Which we did. And went straight back across the water to where we got on the boat. THIS IS THE WORST VIATOR EXPERIENCE I HAVE EVER HAD. THAT MUCH MONEY TO RIDE ACROSS THE WATER?? NO ONE GIVING ANY DIRECTION AND/OR INDICATION OF WHAT WAS HAPPENING OR WHAT WAS TO COME?? We were thoroughly disgusted and severely disappointed!!

Response from the operator: Dear Beverly We are very sorry that you had a bad experience. There seems to have been a misunderstanding that our crew didn't realize on site that you wanted to go to the funicular. We sincerley apologize for this. We have refunded the amount you paid. Kind regards, Lake Lucerne Navigation Company

via Viator

Save your money

Bartender was a completely disrespectful towards Americans. He served everyone else before Americans and was the most rude person we encountered on our 20 day trip. He obviously doesn’t realize we pay his salary and if he was slightly pleasant, he would have received a tip. That one person ruined the entire boat ride to the Grand Hotel.

Response from the operator: Good day, thank you for your review. On the Burgenstock boat we do not offer gastronomy, hence there is no personal gastronomy service. Did you maybe catch another cruise? In any case, the described behaviour of course does not meet our standards. We would appreciate it, if you could contact us via info@lakelucerne.ch so we can have a closer look into the issue.

via Tripadvisor

Beautiful view

It is possible to go by boat from lucerne and then by finucular, for CHF 60.- The finucular alone costs CHF 50.- return. The view is breathtaking from the hotel terrace, nice walk to do

Response from the operator: Nous vous remercions pour votre évaluation. Nous sommes heureux que vous ayez aimé votre excursion.

via Tripadvisor (translated)

The view from the Bürgenstock Resort is simply magnificent and unique

The view from the Bürgenstock Resort is simply magnificent and unique Why at this point write a little review or rating for the Bürgenstock Resort, which is already familiar to almost everyone in Switzerland and perhaps beyond the Swiss borders. It's simple. Because you can also enjoy the magnificent view for 5.80 CHF if you take the cable car, better the elevator. We didn’t know that until a nice lady explained exactly that to us a few days ago in the smoking lounge of the Bürgenstock Resort. So far we haven't tried this but we'll just do this next time. Arrival by cable car: directly at the Bürgenstock approx. 6,- CHF Arrival by excursion boat from Lucerne city approx. Arrival by helicopter with airport helicopter approx. CHF 1,500.- If you drive through life at full throttle, you have seen a lot but actually could not really enjoy anything. Only a very serious motorcycle accident brought me back to real life. You don't drive a motorcycle over the highway at 300 km/h. Today I know that and have learned my lesson in this life and paid very dearly for it but I am doing well according to the circumstances. For the critics, please. I was alone and I didn't put anyone at risk.

via Tripadvisor (translated)