Minicruise Positano & Amalfi from Sorrento: 3 sites in 1 day!

Not an enjoyable day at all !!!

We couldn't find where to get our tickects for 40 mins, we got sent a pic of the shop which was nothing like it. A tour guide pushed his grouo padt the queue for the boat so there was no seats left upstairs and was aloud to do this. Getting to the places was a free for all missing boats people with later tickets on earlier boats, not an enjoyable day at all !!!!

Response from the operator: We are very sorry to read that your experience did not meet your expectations. Unfortunately, during the high season on the Amalfi Coast, the ports and boarding areas can become extremely crowded, especially in the busiest hours of the day. Regarding the ticket collection point, the photo provided was intended only as a reference to help identify the meeting area, but we understand that in such a busy environment this may have caused confusion. As for the boarding process and seating availability upstairs, please note that boarding operations are managed directly by the port staff and tour leaders on site, and during peak season it can happen that groups are boarded together in order to keep departures on schedule. Seating on the upper deck is not guaranteed and is available on a first-come, first-served basis. We also understand that the management of departures and arrivals may have seemed chaotic; however, this is unfortunately very common during the summer months in the Amalfi Coast area due to the very high number of visitors and heavy maritime traffic. We appreciate your feedback, as it helps provide clearer information to future guests about what to expect during peak season.

via Viator

Good Boat trip.

It was a good way to get between Sorrento, Positano and Amalfi. Small shop on board was very useful in the hot weather. Had 2 hours in each location which was just enough to look round. Would have been better with a bit of commentary and advice where to head but was really good way to see these lively towns.

via Tripadvisor

To book absolutely for a nice cruise on Mar Menor

the offer is fantastic and a nice ride along the Mar Menor. Smooth ride and adequate comments from audio. The music could habe been Spanish and not USA music !! muchas gracias

via Tripadvisor

Great day our

Very straight forward and a very enjoyable day. Great comms in advance meant collecting tickets was simple. The ship was not over crowded and had good facilities. We had plenty of time to explore both Positano and Amalfi. Overall very good value for money and a lovely experience seeing incredible scenery.

via Viator

Want awful customer service if something goes wrong??? Book this trip!

It was a disaster. I don't care if they take many people out on similar trips like this everyday who have a great time...we didn't get to go anywhere but the port in Sorrento. Neither Viator or the provider have shown the correct level of customer service to us since the 'non event' we feel we should have a full refund but it is being refused. We had booked a trip for 9:45, had that conformed then got told to be there 9:30am, we were there in plenty of time then just left standing, with a number of other people, waiting with no information as to why boats came in and left and we went nowhere...when people booked on the same trip for 10:20am were started to be loaded onto a boat...we gave up and left. We explained we had been standing in full heat for too long with no explanation as to when our boat would arrive...we are suspicious it did but it was already very full as one had some people put on and left or they accidently loaded the 10:20am group befor us although we were not confirmed either of these being the case so we don't know! Viator customer service were useless frankly, did not put our complaint forward correctly...said we could not find the boar....we told them...we're in right place in ample time...NO BOAT - NOT that we couldn't find one! The tour operator, although agreeing we were in time and in right place offered us another trip next day...we explained we could not go as leaving next day...so they all just said no refund. If they do take as many as they say everyday....they must make enough money from people who do go on a trip.....So they should refund people who had the experience we did. I have no doubt others standing there did eventually go and have a good trip but we did not. Disgraceful customer service from Viator & the Tour Provider!

Response from the operator: Dear Debra thank you for your feedback, it gives infact to me the chance to reply you as already described via whatsapp. This case was really strange. You simply decided to go away leaving the port even if all the other guests leaved regularly. So I still have not understood why you refused to leave with the boat that leaved as evert day with all the guests on board. It seems you were frustrated for the time waiting for the boat? It's so strange, it's normal waiting for a departure. Sorry but can be normal a refund for something you decided not to do last minute for incomprehensible reasons?It's not normal in every corner of the world because if you decide to book a tour you go and you make it, that's all. So I don't know what happened with your morning day but it wasn't our fault and all these things I've to read in this review are quite offensive for our job, the correspondant's job in Sorrento that confirmed me your punctuality and your strange behaviour and in general it's useful to remark for other guests that want to leave. After many years of work I understand we are human and we can change ideas but in your words there's simply not specified the reason why you went away from the harbour. In the end as already asked via whatsapp, there's no message or request by your side between 9:30 a.m. and 10:00 a.m. as already sent to viator. No request and so no assistance even if I'm always available for any request. Best regards dear guest but there's nothing disgraceful here except your bad decision!

via Viator