Miami: Bus & Boat Ultimate Sightseeing Combo Tour

Never use Big Dave Tours

I had a terrible experience with Big Dave Tours and would never recommend this company. I arrived at the designated pickup location on time and waited patiently to be helped. While I was standing there, one of the tour guides ushered another group of people in front of me as if I wasn’t even waiting. It was unprofessional and made me feel completely ignored. After checking in, I was given a blue sticker and told that our bus would pick us up outside at 9:00 a.m. Around 9:15 a.m., two shuttle vans arrived, and an entire group of people boarded. Since no double-decker sightseeing bus had arrived, we reasonably assumed these shuttles were taking us to the main bus location. After about 30 minutes of driving, it became obvious something was wrong. We asked the driver if we were on the land-and-water sightseeing tour, and he told us, “No, this is the Everglades tour.” That’s when we realized we had been put on the wrong vehicle. After spending a long time navigating phone menus and automated systems, we finally reached Big Dave Tours customer service. Instead of trying to resolve the mistake, the representative was rude, said there was nothing they could do, refused to help us get back to the original pickup location, and denied us a refund. As a result, we had to pay for a 45-minute Uber ride back to our hotel, missed the tour we had paid for, and received absolutely no assistance or compensation. This entire situation could have been avoided with better organization, clearer communication, and basic customer service. Based on my experience, I would never book with Big Dave Tours again, and I cannot recommend them to anyone. Save yourself the frustration and book with a company that takes responsibility when things go wrong.

via Viator

John did his job perfectly.

True the way and all about fun and joy I had with this tour lots of memories and enjoy with this just because you had chosen a Nice and ever green best tours and their trip was so such a good and perfect adventure.

via Tripadvisor

Truly crap

Truly Awful. Started bad and got worse. Collection from a bus that gave no clue it was for us, I mean put a sign in the window or something! I checked previously that I could bring suitcases on board, and was met by a grumpy driver that I had to persuade. When the tour started, the guide seemed to think we were interested in buying real estate, apart from creating sales prices for property that we were in the vicinity of, we learnt nothing. He could have spoken of history, politics, diversity but decided the real estate route was the right way to go. We were then dropped off on a Sunday morning to "look" at the art (graffiti) for 15 minutes before re-boarding. 10 minutes later at 11.30 we're outside a restaurant where we're buying lunch. Finally raced back to board a boat where things got a lot worse. I declined the photo opportunity but was informed it was part of the boarding process. Upon boarding with two heavy suitcases, I was informed I couldnt sit on that floor but had to carry them up the stairs. Once the boat was full, it was hard not to notice, that people were sitting downstairs (so thanks for that) Then our host. Imagine if you can a middle-aged children's tv presenter who's been on the marching powder, and you'll start to get the idea. Music was Spinal Tap level 11, so my ears were ringing. A guide that doesn't know his difference between left and right, so we're looking at a crane where Gloria Estefan lives! Honestly if I could have swum back to shore I would have. Then the audacity to shake people down for tips!! Happy to watch me go up and down stairs with heavy bags and not help but position himself by the exit for tips with his begging jar. Avoid

Response from the operator: Hello, We sincerely apologize for the disappointment of your experience. All your concerns will be reported to management and dealt with accordingly. Please come for a free tour on us!

via Tripadvisor

Great tour!

Tour was amazing! Tour guides were knowledgeable and nice. Tour locations were key. Me and my family really enjoyed the tours.

via Tripadvisor

Fun tour

Excellent service from Big Dave tours. Their staff is funny, engaging, witty, and informative! Definitely recommended if it's your first time in Miami.

Response from the operator: Thank you so much for your feedback 😊 Come again😊.

via Tripadvisor