Malaga: Tuk tuk tour

Read the small print!

Quite an odd experience for us. The initial welcome was not great. Three tuktuks appeared and there was a large crowd of people stood around. Most seemed to be speaking spanish. The three drivers were busy discussing things. I attempted to speak to one of them, but was ignored. I then wondered if we were in the correct place. As we had , as it now transpires, wrongly assumed we would be in a tuktuk on our own. We stood away from the group and I searched for a contact number to work out the name and contact info of the company we had booked with. It transpired we were in the right place and one of the tuktuks was for us, but another couple were to join us. I explained I was not happy as assumed we would not be travelling around with strangers. Our options were don't go and no refund or lump it. We decided to lump it. All three tuktuks set off together. We travelled around and stopped at various locations. The driver was lovely and attentive. Overall , other than the initial misunderstanding it was an OK experience. Not the best not the worst. Not a great deal of commentary describing sights as we drove around. We did try to speak to the business about our feelings. But as I’m sure you will see, in their response to this note. They are quite patronising and dismissive. Such is life. My advice, as indeed the Company also shared with me, read the small print before booking with this Company!

via Tripadvisor

Really impressive

⭐⭐⭐⭐⭐ Exceptional Service & Pure Fun! "An absolute highlight of our trip! The ride was incredibly comfortable, and the staff went above and beyond to make us feel welcome. Their professionalism and friendly energy made the experience unforgettable. 100% recommended to anyone looking to explore the city!"

Response from the operator: Thank you for your amazing review ⭐ We’re absolutely delighted to hear that your experience was a highlight of your trip and that you enjoyed both the comfort of the ride and the friendliness of our team 😊🛺 It means a lot to us that you felt so well looked after and had such a memorable time exploring the city with us. Our guides are in continuous training to ensure the best possible experience for our guests. We truly appreciate your recommendation and hope to welcome you again soon at Baloo Go 🛺✨

via Tripadvisor

Very informative 2hr...

Very informative 2hr coverage was really good guide was excellent knowledgeable would definitely go again

Response from the operator: Thank you for your review 💙 We’re so happy to hear you enjoyed the 2-hour tour and found it very informative, with excellent coverage of the city 😊🛺 It’s great that the guide was knowledgeable and made the experience so positive for you. Our guides are in continuous training to ensure the best possible experience for our guests. We truly appreciate your kind words and hope to welcome you again soon for another Baloo-Go adventure 🛺✨

via Viator

Malaga - Tuk Tuk Tour

Started off with a "scheduling snafu". Several weeks in advance we booked and confirmed a 4:30pm time and while we were on our trip, we were contacted a few days before asking us to change to another day. Since we were on a cruise that was impossible to do; so, they offered us 6:30pm, which caused some inconvenience. The meeting point was difficult to locate since we were given multiple links to the location, 2 conflicting and 1 that did not work. 15 minutes prior to scheduled departure we received a message that they were running late. After all of this, Jesus, did do a good job showing us different parts of town. We would have rated the tour higher if we would not have had all the upfront issues.

Response from the operator: Thank you for your feedback. We find it surprising that, despite acknowledging that Jesús provided a good tour and showed you different parts of Málaga, the overall experience is judged primarily on logistical matters that were resolved before the activity even began. 💙🛺 When the original time became unavailable, we offered an alternative rather than cancelling your tour outright, which many operators would have done. We understand that a schedule change can be inconvenient, but the alternative was provided specifically so you could still enjoy the experience during your cruise stop. Regarding the meeting point, hundreds of guests locate it successfully every week using the same instructions and links provided. We are sorry if you found them confusing, but they are generally clear and effective for the vast majority of visitors. In the end, the tour itself took place, and by your own account the guide delivered a good experience. We wish you all the best and hope you enjoyed the rest of your visit to Málaga. ☀️💨

via Viator

Well worth doing the 2 hr...

Well worth doing the 2 hr one the guide was very good and informative. Would highly recommend for anyone who hasn’t done it.

Response from the operator: Thank you for your review 💙 We’re so happy to hear you enjoyed the 2-hour tour and that the guide was very informative and made the experience worthwhile 😊 Our guides are in continuous training to ensure the best possible experience for our guests 🛺 We truly appreciate your recommendation and hope to welcome you again soon for another Tuk Tuk Baloo-Go adventure 🛺✨

via Viator