Malaga Shore Excursion: City Sightseeing Malaga Hop-On Hop-Off Bus Tour

Just transportation

Nothing more than a city bus with very few decent seats and maybe 10 minutes of narration. Not a tour.

Response from the operator: Thank you for sharing your feedback. We are sorry to hear that the experience did not meet your expectations. Our hop-on hop-off service is designed as a flexible sightseeing option, allowing passengers to explore the city at their own pace while listening to recorded commentary that highlights key points of interest along the route. We understand that expectations may vary, and we regret that the onboard experience and duration of the commentary did not feel sufficient in your case. Your comments regarding seating and the overall tour experience will be taken into account as we continue working to improve our service. We appreciate your visit and hope you might consider giving us another opportunity in the future.

via Viator

We weren't able to take...

We weren't able to take this excursion because the place to pick up the voucher was in another part of the city that we couldn't get to in time. It would have been better to be able to get the voucher at one of the stops the bus made on its route.

Response from the operator: Dear Charles, Thank you for your feedback. We are sorry to hear that you were unable to join the excursion due to the voucher collection point and the time constraints you faced. We understand how frustrating this must have been, especially when visiting the city on a limited schedule. We appreciate your suggestion regarding more convenient pick-up options at the bus stops, and we will take your comments into consideration as we continue to review and improve our guest experience. Kind regards, City Sightseeing Team

via Viator

Horrible service

We went to go to bus by port to start our tour but they close the door and we are sold out until 1:39 in afternoon thus was 10 in the morning we couldn’t wait that long and I send message to driver in morning but no response we need to get a refund horrible service

Response from the operator: Dear customer, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with our City Sightseeing Malaga Hop-On Hop-Off Bus Tour. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to find the bus full and unavailable at that time, especially after planning your visit. We also regret that you did not receive a timely response to your message, as clear communication is very important to us. Your comments have been shared with our local team in Malaga so we can review what happened and improve our service, particularly during busy periods at the port. Regarding your refund request, we kindly recommend contacting the platform where you made your booking so your case can be properly reviewed. Despite this experience, Malaga offers many wonderful things to enjoy, such as visiting the Alcazaba of Malaga, exploring the Malaga Cathedral, or relaxing along the beautiful waterfront at Muelle Uno. We sincerely hope you will give us another opportunity in the future to provide you with the enjoyable and seamless experience that City Sightseeing is known for in over 100 destinations worldwide. Thank you for your feedback. Best regards, Quality Department

via Viator

Malaga hoponhopoff

Worst hoponhopoff ever. Waited over an hour for the ride to start. And overall very long time for the next bus to arrive. Which lead to a minimum of places to see. Nope, never again..

via Tripadvisor

Don’t book here in this county. Find another company!!

One of the worst experiences we’ve ever had with a company. We waited at one stop for 2 hours and no bus came. We took an uber to the next stop. We finished at this stop 2 hours later, and still had to wait another hour for the bus. They called it service interruption. Which means service completely stops. We paid extra for the ultimate service and missed everything because of the service interruption. The drivers were rude, and the person assisting the drivers were not even helpful. If I could, I would give this company a -10. I don’t suggest anyone to use this company. I sent an email to the customer service department. I still have not heard back from them. On the departure bus, I was sitting on the top deck and the canopy cover by the stairs was broken and had small rusty nails sticking out all along the side or it. I didn’t see it until the bus moved and the canopy cover moved and jabbed my finger. I immediately sanitized my finger as I had no idea if the rusty nail would create an infection. This was very unsafe bus and should not be in service. Or at least the top deck should be fixed before allowing people to sit there. The canopy wasn’t even tied back and we were the first tour of the day. I would not waste one single penny on this company in any other city again. The next day we were in a different city, saw the same company and we literally ran away. We used another company. Worst customer service, worst experience with a tour company

Response from the operator: Dear Customer, First of all, we want to sincerely apologise for the very poor experience you had with our service in Málaga. We are deeply concerned to hear about the long waits, the issues with the bus, and your safety concern with the canopy. This is far from the standard of service we aim to provide. Please rest assured that your feedback has been escalated to our local operations team. We take incidents like this extremely seriously and would appreciate it if you could contact us directly at info@city-sightseeing.es so we can gather more details and investigate thoroughly, including the bus safety issue, driver conduct, and service interruptions. We are very sorry for the frustration and inconvenience caused. Although we cannot change what happened, we truly appreciate you bringing this to our attention so we can take immediate action to prevent similar experiences in the future. Thank you for your patience and for giving us the opportunity to improve.

via Tripadvisor