Machupicchu full day private tour

Machu Picchu guided tour

Julio and Paul were great guides. They contacted us the previous days with all the details and waited at the entrance. Of course they do a great tour but I want also to say how great photographers they both are! 😁

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Best service

The best service ever. The tour guy was awesome. He stay with us the entire time. Very knowledgeable and helpful. I recommend Luna Tours 100%

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Great tour experience

We had a great experience with both of our tours! We went to Machu Picchu and Laguna Humantay and I definitely recommend that you go with Luna Tours. I would specially like to thank Dubaly for the tour in Machu Picchu and for giving so much attention and teaching us all that the city has to offer. Thank you also Benjamin, Wilson and Miguel for giving us such a nice experience.

Response from the operator: Muchas gracias por su comentario, nos sentimos felices de que haiga disfrutado su tour con nosotros

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Awful

I DO NOT recommend this company at all and I’ll explain why. I chose them after thorough research but had a terribly disappointing experience. It was supposed to be a magical day which turned into pure stress. The first step of the day would be a pick up from our hotel very early morning to take us to the bus station, but they never showed up. We took a cab ourselves (for which I requested reimbursement) while trying to contact the driver and the company to no avail. After the bus we took the train and once in Águas Calientes someone was supposed to meet us for further instructions. That worked fine but the lady just took us to the bus line (that takes you up to Machu Picchu) and said “wait here for your bus”. The “wait here” turned into a 1h45mins wait - a little heads up would’ve been appreciated since there were no washrooms or anything, you need to pay if you need to pee at any store/restaurant. That already drains your patience considering how the day had started. The lady that took us to the line came back at some point to take a picture of us and ask me to send her via WhatsApp the number of the bus we were embarking so the guide would easily find us up there. Well that didn’t happen and you’re not allowed in Machu Picchu without a guide so after waiting for 15-20 mins, we considered paying one of the random guides just to be able to get in. We eventually found our guide - the guided tour itself was great, except for the one million black flies that eat you alive up there, and again a little heads up would’ve been highly appreciated. After the tour, the guide went down in the bus with us and said he would point out a good restaurant to try cuy. But he didn’t simply do that, he proceeded to sit down uninvitedly and started ordering, we thought he would pay for his bill but we were so flabbergasted and caught so off guard in the moment that in the end when the bill arrived, we simply paid for it. He shamelessly invited himself for lunch which put us in a very uncomfortable position. When we contacted the company they said they had no responsibility for the guide’s actions and that we should’ve simply said we wouldn’t pay for his bill. Well easier said than done wasn’t it? I requested reimburse for the lunch we had to pay and for half of the amount paid for the entire service since it was absolute low quality and instead of a magical day we had basically stress stress stress stress. It almost felt like we were scammed, told lies and delivered a crappy service. They message you from multiple WhatsApp numbers, which itself to me screams amateurism and in the end after a lot of arguing they reimbursed the amount paid for the guide’s lunch but nothing else. Words do not describe what a disappointing experience that was, mostly considering the terrible customer service they provided in the end, they really aren’t ready to deal with issues and don’t know how to properly respond. Pick another company, preferably one that doesn’t run away with your money.

Response from the operator: Buenas tardes, lamentamos los inconvenientes que tuvo, pero lamentablemente creo que se esta equivocando o su intención es solo desprestigiar, me pusieron al tanto de su caso, la queja era solamente lo del guía profesional que le invitaron a comer pero el pensó que no debía pagar, mas es una confusión de parte de él guía por confiarse, pero no lo hizo con malas intenciones, respecto a los demás servicios salieron impecables deacuerdo a lo planificado, se le dio soluciones y alternativas para resolver este asunto pero su actitud de usted fue muy grotesca hasta trató mal al personal que fue a asistirla, aun así hemos tratado de complacerla y tener paciencia con usted, lamentamos todo lo sucedido e intentamos ayudarla pero usted no quiso ninguna clase de ayuda. siempre esperamos mejorar y dar el mejor servicio posible a nuestros clientes saludos cordiales

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10 star Machu Picchu tour

Yovana is the best tour guide I’ve ever had. She was very attentive to us and went over the history of Machu Picchu while also helping us take some wonderful photos and videos. She met us at the hotel on time and answered any and all questions me and my wife had. She even gave us some recommendations for food and things to do while in Peru. I know I can only give 5 stars but she deserves 10.

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