Louvre: Highlights and hidden pearls in MINI groups

This was a great...

This was a great introduction to the Louvre! She hit all the highlights and then we had roamed alone after the tour! I highly recommend this if it’s your first time at the louvre!

Response from the operator: Thank you so much for the great review. We would the happy to welcome you another time with us for other tours. Best wishes

via Viator

stood us up.

Our guide stood us up . We are still waiting for a refund. We called them and was told it was too hot after we took the metro and waited for 2 hours outside. It was warm and sunny not overly hot.

via Viator

Tour Company cancelled day prior at the height of high season

We were booked for this tour on Monday, June 1. On Sunday, May 31, about 26 hours prior to our tour, I received a notification that our tour had been cancelled and we would receive a full refund. This was a tour I had booked weeks in advance. Our trips (me, daughter, granddaughter) had been planned for months. We chose different tours on different days because we were visiting London and Paris....so each day was planned carefully. The only reason given was the guide was sick. I asked maybe a backup guide. No, it is high season and no back ups. I asked if we could somehow collect our tickets (they were included in the tour) so we could at least still visit. Nope, that was again the "rules". The suggestion was to visit Louvre site to secure tickets. Well, at this late date, there were no tickets for the next day....because it is high season! We used this same group "My Super Tour" about 3 years ago and had a good experience so that is why I chose them again. We will NEVER book with this group again. We ultimately found another tour for another day but that required us to rearrange a well thought out week. Then, to make matters worse, we saw on FB at least 3-4 other people where this SAME thing happened to them.....got cancelled day prior with the "guide is ill" reason. This was right after the big soccer win in Paris and there was sooo much going on. My gut tells me this was somehow related...but just a guess. A company the size of MySuperTour should have a back up plan in the event a guide is ill.....not just cancel. And, while this was cancelled around 26 hours prior, I would bet money that if we had tried to cancel at the 24 hour (or less mark), we would have been told no way...even if we were "ill". This was now almost 2 weeks ago and it still ticks me off that this was handled this way with zero backup. So, if you book with these folks, be cautious. My solution is simple....wont use them again.

Response from the operator: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry again for the inconvenience caused by the health issue of our guide, which unfortunately led to the cancellation of your tour. We fully understand how disappointing this must have been, especially when a trip has been carefully planned in advance. At My Super Tour, we always do our best to find solutions for our guests, including offering alternative dates or other available experiences whenever possible. We do have a team of several guides; however, during the high season, our guides are often fully booked. This means that, in rare situations, the unexpected illness of one guide can unfortunately impact a scheduled tour. Regarding the Louvre tickets, we would like to clarify that we did not refuse to provide access to the tickets purchased for your tour. These are professional group entrance tickets that allow our guests to benefit from a preferential entrance without waiting in the general ticket line. However, their use is linked to the services of a licensed guide, and a separate authorization is required for guiding inside the museum. This is why the tickets could not simply be transferred for an independent visit. We can also assure you that external events, such as football celebrations or other activities happening in Paris, have absolutely no impact on our tours or our decisions. The only reason for this cancellation was the health situation of our guide. You mentioned finding several other guests with a similar experience. Over our 12 years working in this industry, we have unfortunately had a small number of situations where a guide became ill. Our guides are human, and unexpected health issues can happen. What matters to us is that we always act responsibly and do everything possible to provide the best service and support our guests when unforeseen circumstances occur. We appreciate your previous trust in My Super Tour and are sorry that this particular experience did not meet your expectations. Kind regards, The My Super Tour Team

via Tripadvisor

Incredible Louvre

The guide was really good! I don’t remember her name but the speed of the excursion was comfy and the information was surprising and interesting! I love it and recommend everyone who visits Paris

via Tripadvisor

Louvre tour

Monica was a great guide. We waited an hour to get into the Louvre due to a strike, but in the end we were able to see many highlights.

Response from the operator: Thank you for the good review. If Monica got only four stars instead of five because of the strike, we just want to underline that such events are completely out of our control and we couldn’t do anything to avoid such an inconvenience. Thank you again for your understanding. Warm regards.

via Viator