Los Angeles to or From LAX Airport

Very happy, will use again

We’ve now used this service twice when flying into Los Angeles, and both times everything went great. After a long flight, it’s really nice to be picked up on time at LAX and have a smooth, stress-free ride. We come to visit our daughter who studies at UCLA, so it’s important for us that everything is reliable and easy. The pickup process was simple, the driver was polite and helped with luggage, and the car was clean and comfortable. We also recommended this service to our friends who travel to Los Angeles often, and they later thanked us — they were very happy with it as well. We’ll definitely be booking again next time. Highly recommended from our family.

via Tripadvisor

Excellent, reliable service

Excellent, reliable service We are a Delta flight crew and often use this service for transportation to and from LAX. We would like to thank them for the consistently high level of service. I’m writing this review after three trips with this driver, because first impressions aren’t always accurate. I’m quite demanding when it comes to my crew and the people I work with, so consistency really matters to me. Sergey is always on time, professional, and drives very smoothly and safely. Pickups are well organized, everything runs on schedule, and the ride is comfortable. We also appreciate the small details like bottled water and the overall attention to passengers. It was also nice to learn that Sergey is a former pilot — we actually had a lot to talk about, which made the ride even more enjoyable. With our schedule, reliability is very important, and this service consistently delivers. We will definitely continue using it.

Response from the operator: Thank you very much for your review, I really appreciate it. I always try to make every ride smooth, stress-free, and right on time, so I’m especially glad you noticed that. Thank you as well for your trust and for choosing my service more than once — that truly means a lot to me. I’ll be happy to see you again and assist with your future trips.

via Tripadvisor

Worse car service ever

Worst car service I ever got, I paid for a meet and greet and my kids had to wait 30 minutes outside for this man to come and pick them up at LAX. I called him. He was extremely rude. Do not use the service.

Response from the operator: Dear Jeanette, We are sorry to hear about your concerns. We would like to clarify that the pickup was completed according to standard LAX airport procedures after the passenger provided the required pickup location. At LAX, traffic conditions and airport operating procedures can occasionally cause delays. We also experienced communication difficulties because the phone number used for the call appeared as blocked/private, which prevented us from returning the call. Our service records confirm that the passenger was safely picked up, assisted with luggage, provided bottled water, and transported comfortably to the destination. The passenger was polite and appeared satisfied at the end of the trip. We understand that you were concerned as a family member, but you were not present during the actual service. We always strive to provide professional and reliable transportation for every guest. Thank you for sharing your feedback. We will continue working to provide the best possible experience for our passengers.

via Viator

The driver was very rude....

The driver was very rude. First of all, we already gave our information about where we dropped off. We understand that he needs to ask us which port, but he’s raising his voice and telling us we should know where we're going. The second time I asked how long before we arrive, he didn't answer; instead, he said, "Don’t worry, I will drop you off when we get there." Then, I told him to stop at the Star Class tent of Royal Caribbean. He insulted us and asked, "ARE YOU SURE?" His behavior changed after the tip. Overall, we arrived at our destination, but I will never book with them again. $179 for less than a 30-minute drive, I’ll just use Uber instead for less than a hundred.

Response from the operator: Hello, Thank you for sharing your feedback. We would like to clarify a few details regarding this trip. The passenger’s flight was delayed, and our driver waited over one hour without charging any additional waiting fee. Upon pickup, the driver confirmed the exact cruise terminal because Los Angeles has multiple cruise ports and it is important to ensure passengers arrive at the correct location. At no time did our driver intend to be rude or disrespectful. Our service records, including dashcam footage, confirm that the conversation was related only to confirming trip details and providing accurate service. Regarding the request to stop at the Star Class tent, that area is restricted by port security regulations, and stopping there is not permitted. The trip time was shorter because our driver used available FasTrak and carpool lanes to provide a faster and more efficient route. Our service includes not only transportation, but also professional assistance, luggage help, waiting time, and careful trip planning. We always strive to provide a comfortable and professional experience for every guest, and we appreciate the opportunity to clarify these details.

via Viator

A very pleasant and seamless transfer from LAX!

What a great experience we had being transported from LAX to Orange County! Sergey was awesome when our original flight was cancelled and we got stuck overnight in Amsterdam, but he was quick to communicate with us and had Mike waiting for us in a comfy car with waters. Mike was wonderful and he and my husband happily chatted about fishing while he whisked us seamlessly to our drop off. Thank you!!

Response from the operator: Thank you so much, Amy! We’re really glad everything went smoothly after your flight delay and that you enjoyed your ride. It was a pleasure to have you with us, and we hope to see you again soon!

via Viator