Los Angeles Tour for Adults Only: The Fame Kills

Walking Tour was Fun!

Two Local residents (Angelinos) had fun and learned lots of interesting things. Our tour guide Taylor was great! She was informative, friendly and fun. I recommend this tour.

via Tripadvisor

Accepted my booking, cancelled at the last minute, and handled it terribly

I booked the “Los Angeles Tour for Adults Only: The Fame Kills” tour for my final night in Los Angeles. The company accepted my booking, took the reservation, and then cancelled the tour roughly an hour and a half before it was supposed to begin. I only heard the voicemail minutes before I was about to leave for the meeting point. In Los Angeles, where getting across town can easily take an hour, leaving a voicemail so close to the start time is not enough. If a company cancels a confirmed booking at the last minute, it should make sure the customer actually received the message and has a realistic chance to adjust their plans. The reason I was given was “safety,” because I would have been the only guest and I am a man, even though this was an outdoor public tour. If the company cannot run a tour with only one guest, or with one male guest and a female guide, that should be built into the booking process. They could have set a minimum number of guests, blocked solo bookings, arranged another guide, or notified me much earlier. Even if a last-minute cancellation is technically allowed under the company’s policy, that does not make this acceptable customer service. A cancellation policy should not replace basic responsibility toward customers. The way the company handled it afterward made the situation worse. The representative I spoke with, Tiffany, was rude, dismissive, and did not seem apologetic. She did not seem concerned about whether I had received the cancellation in time, told me I would need to request the refund myself, and ultimately hung up on me. They offered a rain check or tours in other cities, even though I had already explained that this was my last night in Los Angeles. They do not operate in New York, where I live, so that was not a meaningful solution. A refund was issued, but a refund simply returns the money for a service that was never provided. It does not address the wasted time, the last-minute disruption, the poor communication, or the fact that my final evening in Los Angeles was ruined. Based on this experience, I would not recommend booking with this operator unless you are willing to risk a last-minute cancellation and poor handling afterward.

Response from the operator: We’re very sorry for the frustration and disruption this caused during your final night in Los Angeles. We understand that a refund does not make up for lost time or the disappointment of having plans changed so close to the tour start time. While guest and guide safety is always a priority for us, we agree that communication around a cancellation needs to be handled as clearly and as early as possible, especially in a city like Los Angeles where travel time can be significant. We have reviewed how this situation was handled so we can improve our notification process and ensure guests have a better opportunity to adjust their plans when a tour cannot operate. We’re also sorry to hear that your conversation with our team did not feel helpful or apologetic. That is not the standard of service we want guests to experience. We appreciate you taking the time to share this feedback, and we will use it to address both our internal communication process and the guest support experience moving forward.

via Tripadvisor

Fun Evening in Hollywood

Had a great time, Hail is awesome! He keeps everyone engaged and his storytelling is very well done. Shared a lot of great and interesting stories. Highly recommend doing this tour if you enjoy walking and learning about ghost stories.

via Tripadvisor

Loved the tour!

Loved the tour! Learned some history about old Hollywood and enjoyed scary ghost stories while observing a busy night at downtown LA

via Viator

Amazing tour and spooky

Hail was absolutely amazing! Clear and concise knows his stuff. Friendly and great story teller. Definitely worth it go!

Response from the operator: We are thrilled to hear that you all had a wonderful time touring with Hail. Thank you so much! We hope to see you all again soon.

via Tripadvisor