Lakeside Aurora’s Paparazzi Photography

Unforgettable experience with Lucas and Bob

Truly excellent service!!!! LuCAS and Bob our guides made the tour an unforgettable experience. They are divine!! The tour and the company are highly recommended. 👌 We liked that they had very prepared where they took us (a super wide frozen lake) instead of stopping on the sides of the road looking for the aurora....keeping that in mind is important

via Tripadvisor (translated)

Without being able to see the dawn

Sadly we could not see the aurora because the weather did not allow it, for that reason we could not enjoy the walk more but thanks to the fact that we had a very good guide, a Spanish girl named Silvia, we were able to enjoy the place and take it as a new experience.

via Tripadvisor (translated)

Terrible and Unprofessional Tour, terrible service!

We signed up for the Lakeside Aurora Paparazzi Photography tour with Sunny, and they initially were very communicative. We were picked up in town and after getting some others, went to their warehouse to give some people snowsuits. This is the point that the tour went down hill. We were all dressed and ready to go, when someone came over and told us that they forgot to pick up someone from another tour, and because of this, we had to wait with these other guests instead of departing on our own tour! We sat at the warehouse for 30 mins while the company went and got someone else... Finally after we can finally leave, i see that other friends of our are posting about seeing the aurora at a particular lake. I tell the guide about this, and give him the exact location. He tells us thats where we are going too... except it wasnt. the company gave hime a different address and we drove 40 mins to a location just to get out and be told we were in the wrong place! we then got back in the van and drove 30 mins back where we came from to go to a tourist pull over spot on a lake facing to the SOUTH!!! How are we supposed to see the northern lights when only looking to the south!?? It was abundantly obvious that this group only goes to two spots and never changes the routine, even if the lights arent there. THEN we find out that our guide doesnt even have a camera!!! we booked the PAPARAZZI PHOTOGRAPHY tour, but they didnt provide him with a camera!!! we then get back in the van and drive north back to a lake at the same spot we were before, to meet with another group so we can use their camera. I will say, even though we were scheduled to depart at this point, the guides ignored their corporate requests to go back and stayed an extra hour or two to hopefully see the auroras with us. We saw a haze through the clouds, but that was it. Sunny Safari completely blew our only chance to see them during our trip. When I went to the office to complain about the service and multiple delays, the people behind the desk told me that they would not do anything for us, and refused to give me the contact info for a manager/owner. They said that they were going to fire the guide, and nothing was their fault. It starting getting heated, when i decidced to leave and leave this review. I thought they might want to make it up to us for the terrible experience, but they clearluy do not care about the customer once they have your money.

via Tripadvisor

Limited communication

I was placed under the guidance of Chinese guide person though I am not Chinese, can't speak and understand Chinese at all. Hence it was quite disappointing. Luckily there was couple from Hong Kong, managed to translate few important things only. I understand that aurora is natural phenomenon which has probability for sighting or not sighting at all. If you want to explore and enjoy aurora at its wild please pick another company as the company has base camp and wouldn't move to another location to seek another aurora location.

Response from the operator: Thank you for your feedback. About the guiding service, the guide will speak English if the clients don't speak same languages. The situation you said is because some customers request for Chinese Languages, but I think the guide would also provided you with English Services, cus he needs to take care of all of you. Secondly, about the location. We have also the Aurora Hunting Trip which will change to several different places for searching the aurora, this is another tour with the name-'Aurora Hunting by Minibus Small Group'. For all the companies are the same, staying at one place, or changing to different places (the price is different). By the way, for the tour only staying at one fixed place, we have our privacy base as the aurora searching ground, which is not like the public places where anyone could go and use. This is also our advantage of the tour, and the reason why many clients would like to book from us for several times. Sure there are still many aspects need to be improved, and thank you again for your feedback, we will try our best to make our team and the whole system works better and better. At the meantime, we are always trying to satisfy all the clients, doing our best to give all of you a tour with good experiences & memories. Hope you could understand and best wishes for you :)

via Tripadvisor

Great spot and photos but not the most well-organised

The Northern Lights were incredible and we so appreciated being able to get good photos since we only had our phones! There was a lot of wasted time at the beginning of the night due to some organisation issues within the company but the rest of the night was good. Great cabin and spot on the lake for aurora viewing, and delicious snacks on the barbecue.

via Viator