Half-Day Shanghai Highlights: E-Bike Tour & Foodie Experience

Great start

We had a great start of our vacation in Shanghai. May (our guide) showed us the best places to see and explore. If you visit Shanghai you must start with a must see & food bike tour. After that trip we knew were to go and what not to miss. Our guide May created many fun experiences and wonderful memories, I really recommend May if you choose this trip!

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Wonderful Tour of Shanghai with May

May took great care of my fiance and I on the first part of our honeymoon. I'm so happy that we booked this tour before exploring so we could highlight what areas we wanted to revisit later in our travel. May was very knowledgable and educated us on history in a totally unique experience. I felt safe on this tour the entire time and enjoyed snacks along the way. Great way to get outdoors and explore the city. So happy we got to connect with May!

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horrible and unsafe tour Do not book this tour.

It suppose to be a foodie tour , we had only one snack . We had one bottle of water for a 3 hours lasting tour, by34 gr C. witch originally was a 4 hours tour We had a evening tour and the bike has no lights, we are from Europe, we want to drive safe ! The speed and the way of biking was irresponsible, ignoring red traffic lights end traffic rules. Our guide was constantly on the phone, no attention for her guests . Sometimes we lost our guide. The information on the stops was minimum and a one way information . No discussion or time for questions . The other guests, a English couple, supposed to do a tour with other stops , and also a Jazz bar, flea market. They where also very disappointed . We booked the tour by getyourguide.com , they did a great job to mediate after complaining!! The tour guide contact me at WhatsApp, they were very rude, and wrote me that we were horrible and bad people, because we were complaining.

Response from the operator: Thank you for sharing your feedback. We are sorry to hear that this experience did not meet your expectations. Guest safety and overall experience are always our top priorities, and we take comments like this very seriously. Regarding the concerns mentioned, we would like to clarify a few points for future readers. Our bike tours always follow local traffic regulations and are led by licensed guides who are trained to ensure a safe and enjoyable experience. The evening tours are normally conducted on city bikes equipped for urban riding, and thousands of guests from Europe, the US, and other countries have joined our tours safely over the years. This particular booking was made through GetYourGuide, and after the guest contacted the platform, we worked together with them to resolve the situation and provided a partial refund as a gesture of goodwill, even though the tour was completed. We always encourage open communication during the tour so that any concerns can be addressed immediately. Our team remains committed to improving our tours and providing authentic local experiences for visitors. Thank you again for the feedback. Bike China Tours Team

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bike the best of shanghai

seeing Shanghai by bike is a totally unique experience and a must for anyone visiting the city for the first time.May was lovely and really knows here stuff,so we had some great historical/social background.The snack of Jian Bing was delicious.Can't recommend this enough!

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Absolutely Horrible

It's unbelievable that this was the same company that got such high reviews with other people. Our guide was the worst. A bit of background to preface: we found this company on Airbnb. A little strange, but they billed themselves as a group of friends. We made a reservation with them for 7 adults and 2 children, and were confirmed for a tour. But then we got a notice from Airbnb saying the reservation was cancelled by the company, and we were refunded. But then we received a SEPARATE email from Bike China Tours itself saying the reservation was still on, and that there was some kind of "server crash" on Airbnb (ok...?). They said it would be ok if we just showed up and paid cash for the tour. Guess they didn't want to pay Airbnb their fees. That should have been red flag #1, but based off the reviews for this company, we decided to give it a shot. Communication beforehand was actually decent. And the bikes were new and in good shape. But that's where the good ends. After a short safety briefing (basically telling us that cars will stop for us if we ride through a crossing), she rode off without saying a word at a very fast pace. For 10 straight minutes she rode, not once looking back to see that half the group was no longer behind us. I stayed as close behind as I could without losing her, but still within sight of the rest of my party. During this entire time, she was speaking on the phone. After I decided to stop and wait for the rest of my group, did she stop and turn around. It took the group another 3 minutes to catch up, as she had ridden through multiple busy intersections with no regard for the safety of the riders behind her. My wife was furious at this point and asked if she was going to stop and even point anything out or talk about anything. After 30 more minutes of our guide pointing out random insignificant buildings and repeating the same things over and over we'd had enough. At no time were there any "places to see" or anything food related. She tried to appease us by getting snacks for the group, but didn't even bother to explain what they were, why they're special, or anything else. Final fail. We learned nothing, and saw nothing. My son wiped out on his bike and was almost run over by a bus. She didn't even notice. It's truly unfortunate that our experience that day was such garbage. And just to be certain we didn't mistake the tour company, this is a photo of us on the bikes. As you can see, same logo. So either this company is full of it, and manufacturing good reviews, or someone is using their logos and running poor tours. Either way, they have a problem. If you're looking for safety and professionalism, Bike China Tours isn't it.

Response from the operator: Thank you for taking the time to share your feedback. We are truly sorry to hear that this experience did not meet your expectations. Our goal has always been to help visitors explore the city in a safe, engaging, and authentic way, and we take guest feedback seriously. Regarding the booking situation mentioned, this reservation was originally made through Airbnb. Unfortunately, there was a temporary system issue that automatically cancelled several reservations. We contacted guests immediately to ensure their tours could still take place as planned, which is why alternative arrangements were offered. In terms of the cycling experience, our tours take place in an active urban environment. Riding in the city can feel different from cycling in many European cities, and guides generally maintain a steady pace to keep the group together and safely navigate traffic flows. That said, we always encourage guests to communicate during the tour if they feel uncomfortable so adjustments can be made. Our guides are trained to lead thousands of international visitors every year, and the majority of guests have enjoyed the experience, which is reflected in the many positive reviews from travelers around the world. We regret that this particular tour did not match your expectations and will continue improving our communication and pacing to ensure all guests feel comfortable and well informed during the ride. Thank you again for your feedback. Bike China Tours Team

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