Guided tour mosque hassan2, ticket included, skip the line

Disappointing

I was disappointed in the tour, there seemed to be a lot of confusion at the beginning. We arrived at 9.45 as instructed. Our tour was to start at 10, at 10.15 a woman called out "English tour" She began giving us some information about the mosque and then said" here is your guide " and he took over. He was really good his English was excellent and he was easy to understand. The biggest problem was the size of the group. It looked like about 50 people it was a bit difficult to hear him and there were so many groups in the mosque it was hard to follow him and we lost him at one stage. Very disappointing experience Ann Gaunt

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Good but not satisfied at all

The guide Amid was very professional, kind and we loved so much the tour. We didn't like that the time of the visit has been changed only the day before when we had to arrive to Casablanca by train so we had to discuss with the guardian at the main entrance and than run to reach the group in the Moschee 15 min later

Response from the operator: Thank you very much for your valuable feedback! We’re truly delighted to hear that you loved the tour and that Amid made a positive impression with his professionalism and kindness. We will be sure to share your kind words with him. At the same time, we sincerely apologize for the inconvenience caused by the last-minute change of the visit time. We fully understand how stressful this must have been, especially with your arrival by train and the difficulty you experienced at the entrance. This is not the level of organization we aim to provide. Your feedback is very important to us, and we are currently reviewing this situation internally to improve our communication and ensure better coordination in the future. Thank you again for your understanding, and we hope to have the opportunity to provide you with a flawless experience next time.

via Viator

Having a friendly and...

Having a friendly and knowledgable Guide was so helpful and best way to do get the history of this incredible mosque.

Response from the operator: Thank you for your kind feedback. We’re very pleased to hear that having a friendly and knowledgeable guide made such a difference during your visit. Understanding the history of the Hassan II Mosque truly adds depth to the experience, and we’re glad it helped you appreciate this incredible site even more. We hope to welcome you again for more cultural discoveries in Morocco.

via Viator

Our tour guide, an older...

Our tour guide, an older man with vision issues and therefore physically guided by a younger man, spoke excellent English, was very knowledgeable, and shared a great deal of info. The tour is definitely worth it. Note: we booked this tour online and were told to meet the guide at the Mosque at the appointed time, and that the guide would email us, supposedly to inform us of the specific spot to meet. We never rec’d a message, so started approaching English speaking tour guides who were arriving at the site with small groups, who had presumably been doing city walking tours up to this point. One of these guides told us “wait your guide will be here in 3-4 min. That did not happen, but fortunately he came back outside and told us we were to join his group. Everything worked out in the end, but the process was not as simple as other similar tours we have booked over the years in different countries.

Response from the operator: Thank you for your thoughtful feedback. We’re delighted to hear that your guide provided such an informative and engaging tour of the Hassan II Mosque. His knowledge and communication skills truly reflect the experience we want every guest to enjoy. We sincerely apologize for the confusion at the meeting point and the lack of prior email communication. This has been addressed internally to ensure future guests receive precise instructions and contact details well before the tour. We appreciate your patience and understanding, and we’re glad everything worked out in the end. Your comments help us continue improving coordination and service quality for future travelers.

via Viator

I paid for 2 hours but...

I paid for 2 hours but only had 1 hour with the guide - after that you were free to wander. Wondering if it’s better to get a 1 hour ticket. Also it was a very large group so hard to hear the guide.

Response from the operator: Thank you for sharing your feedback. We’re sorry to hear that the tour duration and group size did not meet your expectations. The Hassan II Mosque tours are managed directly by the mosque administration, and the guided portion typically lasts around one hour, after which guests may explore freely on their own. We understand how large groups can make it difficult to hear clearly, and we’ll pass your feedback along to help improve coordination and communication for future visitors. We truly appreciate your input and hope to welcome you again for a smoother, more personalized experience.

via Viator