From Venice: Verona Tour and Lake Garda Cruise

A guide can make or break your tour

Tour guide Camilla was a non engaging guide who catered to Spanish people. She would not accommodate slower walk for elderly in the extreme heat.

Response from the operator: Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not fully meet your expectations, particularly regarding the pace of the tour and your interaction with the guide. Our goal is always to make every guest feel included and comfortable, regardless of age or physical ability. We regret that you felt the walking pace was too fast, especially considering the high temperatures, and we will certainly share your comments with Camilla so they can be carefully reviewed. We would also like to mention that this tour has become far more popular than we originally anticipated. The exceptional demand has led to larger groups than expected on many departures, making it more challenging to balance the needs and pace of every individual guest. Nevertheless, this is not the level of experience we aim to provide, and we are continuously working to improve our operations to ensure every traveler enjoys the tour.

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Fabulous way to spend the day!

I love tours that give you plenty of free time and this one did. The bus was air conditioned.... bliss! Francesca was a fantastic guide. She was very patient and explained a lot of things, pointed out all the places to go and have a lot of information about the places we visited without overloading us with facts and figures. A great tour!

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Not bad, very long, hot day.

This was a very long day with a long bus ride to Verona from the train station in Mestre, Venice. The AC on the bus is not very good and it was hot. It was a very hot day and there was no reprieve from the heat when getting on the bus. The tour (which I didn’t realize) was in two languages English and Spanish (kudos to the tour guide) but that means everything was said twice and with all the talking and thick accent it made it hard to catch all the information. There wasn’t enough information on how the day would go and we ended up wasting time eating lunch in Sirmione instead of going and seeing the town. We only had 1 hr after the boat ride. So we didn’t get to experience the town at all. Wish there was less time in Verona and more in Sirmione. After we were told that we should have eaten in Verona, wish we knew that before hand. So the itinerary could be better explained. The tour guide was very friendly, but with so many people on the tour and being a bilingual tour, it didn’t feel as organized as it could have been. I would probably not do this tour again and instead just take the train or bus to Verona or Sirmione to have more control of your itinerary and time where you want it more.

Response from the operator: Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that some aspects of the tour did not fully meet your expectations. We appreciate your kind words about our tour guide, who always does their best to assist guests in both languages. As you noted, managing a bilingual tour with a large number of participants can sometimes require additional time for explanations, and we understand that this may affect the overall pace of the day. We are also sorry that the timing in Sirmione did not align with your personal preferences. Our itinerary is designed to balance the visit between Verona and Sirmione, but we understand that some guests would prefer more free time in one destination over the other. Your comments regarding lunch recommendations and a clearer explanation of the day's schedule are particularly valuable, and we will take them into consideration to help improve the information provided before and during the tour. Regarding the transportation, we regret that the high temperatures made the journey less comfortable than expected. Unfortunately, during peak summer days, the heat can be challenging even with air conditioning systems operating normally. Thank you again for your feedback. It helps us identify areas where we can improve while continuing to welcome the many guests who choose to travel with us each day. We hope you still enjoyed some memorable moments in Verona, Sirmione, and on Lake Garda, and we wish you a wonderful continuation of your travels.

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Horrible guide

Horrible guide Dali. Disrespectful. She tried to leave some members of my family in Verona because they were 5 minutes late! A real shame because the tour was good. A good guide or bad guide can ruin the total experience!

Response from the operator: Thank you for taking the time to share your feedback. First and foremost, please accept our sincere apologies for the experience you had. We are very sorry to hear that you felt disrespected and that your family was placed in such an uncomfortable situation. We completely understand how upsetting it must have been to feel that some members of your group could have been left behind, even after being only a few minutes late. We are particularly sorry because, as you mentioned, you otherwise enjoyed the tour itself. We fully agree that the attitude and professionalism of a guide can make a tremendous difference to the overall experience. While guides are required to follow strict schedules, especially on tours with many participants and multiple stops, we believe this should always be balanced with courtesy, understanding, and clear communication. During periods of exceptionally high demand, our guides often manage very large groups and complex logistics, and although this is never an excuse, there can occasionally be moments of stress or misjudgment. Please be assured that your comments will be taken seriously and shared internally so that we can continue improving the experience we provide to all our guests. Thank you again for bringing this matter to our attention. We truly regret the frustration caused and hope that, despite this incident, you were still able to enjoy the beautiful destinations visited during the day.

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Pick up additional...

Pick up additional travelers in Verona - have to go back to Verona from Lake Garda to drop off travelers before returning to Venice - adds additional unnecessary time to trip

Response from the operator: you are right, we are findind a differnt solution about this trip

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